Holiday Sheldon Oaks

My brother is no longer there he had some some anger issues, and he didn't get along with the staff. Not my top choice due to the age of the building, it needs updating. At meal times, it was not restaurant style as other communities are. Residents sit at the table, a cart was brought around, and items delivered. If you were late sitting down, you missed out.

I am currently a resident at Holiday Sheldon Oaks and overall the experience has been very good. The staff is very nice and they do a good job, there just needs to be more servers in the dining room/at meal time.

From our first connection, we knew we found the RIGHT HOME for Mom! We were looking for the right fit for Mom for a number of years after Dad’s subpar dementia care, Mom thought all senior living care was going to be a nightmare. And frankly, we feared that no place was ever going to meet her needs for an active community that felt like the family environment to welcome her and her pets… we found just THAT and MORE in Sheldon Oaks! The staff and residents TRULY CARE! They take individual care that everyone’s needs are met and no one is left out. Visitors and family are treated well and embraced. The residents are encouraged to interact in many ways, activities and dining are a true pleasure. The food is phenomenal! The pricing structure and amenities are superb; a great value for Mom’s fixed income! We are extremely grateful we found Sheldon Oaks; they made relocating Mom from California to Oregon smooth. Her transition from home ownership to this next chapter pure joy! Thank you, S.O!

Welcome Home! Happy to see you. This is the way I feel whenever I return to Sheldon Oaks. The office staff is kind and helpful. I have met some wonderful residents (some a little grumpy, including me at times). The kitchen and wait staff are excellent.

When housekeeping does show up, you can't tell they've done anything except vacuum. I'll send pictures I took just after they have cleaned. We were told she had to wait for the room to be cleaned and maintenance to fix things before she could move in. They still haven't fixed anything, and they definitely didn't clean. The following is a list of what we found on move in day. The drawers still had stuff in them, no baseboards in the bed room and living room, but there was in the 2nd bed room. Broken glass in kitchen cupboards, sticky thick dust on the tops of the kitchen cupboards, bathroom medicine cabinets, blood near the toilet on wall, poop on side of the toilet, and on floor by toilet. Both showers had mold, shower scum, and hand bars were not solid, they were missing screws. I fixed. There are screw holes in the showers. Both toilet flushing mechanisms were broken. I paid for and replaced myself. Both bathroom sinks are very cracked. I'm surprised they don't leak. The caulking around sinks is moldy in places, and missing in places. Holes in the window screens. Mold in window frames. Broken glass on carpet. The wrong paint was used on cupboards and drawers that are touched when opening. They used flat paint. It's already coming off. There's more, but that the main stuff. They told us they had an activity director, & took trips to different places. Apparently they haven't had any outings for a year or so. They gave everyone a letter saying they have hired an activity director some time ago, still no outings scheduled. When [name removed] tested positive for coronavirus I had her meals delivered to her room. I had to go there to make sure she got them, because they didn't always show up. I called and had to leave a voicemail inquiring as to what their policy for how long to self quarantine was. I never heard back, and [name removed] started going back to the dinning hall the day she said she felt better. (4days after getting sick). No mask required, or anything. On the patio ceiling there is a big crack that doesn't look good. I asked for someone check it out, but they haven't. The gutter drain is plugged up and not draining. The dumpster that residents use has garbage on ground all around it, and the gate around it is really difficult to open. Most resistant throw their garbage over the fence. This has attracted rats. The food is not good, and not good for them. Full of sodium. It doesn't appear that they drain the ground beef before serving. None of the residents liked having sloppy joes. It's rare that there is someone at the front desk. Most the time u have to call and leave a voicemail but they never return the call. When paying the rent they wouldn't give a receipt. Then of course the payment didn't show up as ever being paid on the bill. They have a hair dresser in building. You have to call to make an appointment. No one ever answers, or calls back.

For a non assisted facility it's quite a family orientated place. Located near by shopping, and activities. Good people and friendly atmosphere. I picked this community, because it was recommended by the veterans and saint vinnies, who have helped me and my wife tremendously.

Their family member should be independent and fully able to advocate for themselves. [name removed] is extremely happy there and tries to other people to move in!

I visited Holiday Sheldon Oaks to look for a possible place for my grandmother to live. The staff person who guided us was very knowledgeable, friendly and understood our particular needs for Nana. The facility was clean, organized and full of life, both in the people and in the outdoor spaces. Would recommend this place for anyone looking to find somewhere to move a loved one.

Food is not great at all. Served cold or Luke warm. Cottage cheese was warm. Health department needs to look at the kitchen. Got sick from the food. They have a rule if you come to the dining room in a Walker you park it on the side wall, try to get to a table and without falling. Wow there was alot of walkers on that wall and I seen people trying to use the chairs to get to their tables and back, even some carring oxygen.. wow Safety hazard. Bus is just setting there and residents state it hasn't worked forever. Not many activities for residence that is something they are interested in, nothing for men. Residents say the elevators go down sometimes and they don't work for a couple days. How would they get out if they are in a wheelchair or Walker if a fire? Washing machines go out and it was 2 weeks to get new ones. The rent goes up each year so much that alot of residents have to move out because it's to much. Some 400 more a year increase. Not to good.....

The elevator is embarrassing. Office staff is not very friendly or solution oriented. The food is mostly not good. Value for the money seems fair, except for the food. They raved about it when I was looking for a place. I rarely eat their food. Also, they should give the kitchen a menu and recipes and require them to follow it. If they can't, replace the cooks.

When my loved one came here, they said they would be remodeling but that has not happened, they do keep it very clean though. My loved one had an accident and they were right on it and called him a cab, they were very good about that. The food is good, but if you are even 10 minutes late, you will not get served what everyone else gets which I feel is an issue especially for the amount of money you pay.

Residents with whom we spoke are unhappy with their experience at this once fine senior facility. The management locks the doors & leaves at 7 pm every night. The residents do not feel safe. Police arrive quite often after hours to deal with people who do not live there. Van out of commission. & has no driver anymore. Food unappealing. Servers are underage & underpaid. Carpets stained & smelly; 1 tiny, dirty elevator. Barber/beauty salon closed & no longer staffed Patios, decks & courtyards are littered with dead/dying plants. & candy wrappers, paper cups, napkins & paper/plastic plates. & utensils. I am a chaplain & have brought communion to folks at Sheldon Oaks & Sheldon Park when these facilities were in decent shape. This is NO LONGER THE CASE. LOUD RECORDED MUSIC WAS BLARING FROM SPEAKERS IN THE DINING ROOM during the noon meal. The residents we spoke with could not talk to their table mates due to the volume. DON’T MOVE THERE! WE WON’T.

The bus hasn’t operated in nearly a year; mechanical issues, no qualified driver, always an excuse. Residents can schedule a taxi ride to qualified locations, but what happened to the promise of regular group social excursions to local destinations; shopping centers, wineries, the beach, rides in the country etc. And chef prepared meals? Come on, when was the last time a “chef” was employed at Sheldon Oaks? Internet access in the rooms via cable service was promised to be a forthcoming amenity, and it has never happened. The staff do their best, but turnover is too high, at all levels. Atria needs to invest resources into this retirement community to facilitate a favorable profit margin. Deliver genuine quality and the baby boomers will beat a path to your sales office. The location is enviable. There is a lot of potential, yet Sheldon Oaks cannot seem to hire and/or retain an appropriate level of staffing to deliver their claims.

My loved one says he likes everything and everyone, but the food is terrible. They only serve chicken over and over again. Other than that, he seems to like it.

We went with Sheldon Oaks because my friend just really liked lot when I took him to tour and also I knew someone who lived here previously. The apartment sizes are very nice, he picked the smallest because it suited him but we were shown 3 different apartments and all of them seemed great. [name removed] who is the manager is young but very good at what she does. She is sharp, pays attention, and follows through and I have been very impressed with her and we can always reach out to her if needed and she is available. My friend says that the food is ok, but the portion sizes are a little small for him. Overall we would recommend them to others.

Sheldon Oaks has been very easy to work with. They are going through a transitional phase right now, they were merged under the umbrella with another company. My mother has no problem with the facility and is enjoying her time here. they have been nothing but polite and cordial. They are receptive and accommodating, especially [name removed]. My parents are very religious and they really enjoy the church services and they also enjoy the bus that takes residents out to do things. They could use some more variety with the proteins on their menu, they serve a lot of chicken. Lunch is the main meal and they do offer 2 different things for lunch and a healthy option. My parents do have a really good size apartment with a washer and dryer in the unit. I think they are getting a good value for the services that they are receiving.

I like the Sheldon Oaks, and I love my studio apartment. They say it's even bigger then a one bedroom, so its very big. I also have a nice balcony. The staff members here are all very friendly, and they are starting to bring back the activities.