Holiday Genesee Gardens

Very attractive facility. Management is always helpful. I've lived here for 2+ years and look forward to many more to come. Activities are plentiful and offer a wide variety too all. They include Casino trips monthly, games, auchines, Some residents need more care and should live in assisted living facilities rather than here. The food here is plentiful and offers a variety to choose from. Quality of food is fair to good. The rent seems to be very fair when you consider all that is offered and there are many rental plans offered. I would recommend others to consider Gen. Gardens. This is an attractive, cleanly, and well kept residence. I have looked at others and many are more expensive, dirty, and offer much less for the cost.

Awful! There is no where on line to do a review for GENESEE GARDENS (a HOLIDAY RETIREMENT COMMUNITY) and after a lot of thinking I decided that people should know about it. When you call, they do NOT return your call. When you email cooperate, they do not respond. This was for an entire week. When you move in you give a $1700 non refundable deposit. You are told there is NO LEASE (it is month to month). When move our cake I found out “THAT GIRL HAD BEEN FORED” so there was no one to back up what I had been told. Now, when you move out there is a form they never tell you about ( AHEAD OF TIME OR AT THE MOVE IN TIME). This a a “Special form”. IF YOU DO NOT FILL OUT THIS SPECIAL FORM they proceed to tell you you will be billed an additional month at $3100. If you give them written notice it is not valid unless it is in this special form and if you call to give them notice it is unacceptable. When you move out, I was told by [name removed], the manager, that there is NO DUMPSTER to throw away two cushions and a lamp. I was told that there were two remotes and they only found one however only one tv was ever hooked up. The maintenance man had said he’d move a lazy boy to another tenant that requested it. [name removed], the manager, told me on moving day, that he could not do it. So, on moving day the movers I WAS PAYING were given the wrong apartment number and then WHEN THEY LUGGED IT all the way back to the apartment they were given the correct one and moved it again on my dime. If you live there as a tenant and something happens the front desk tells the caller they can NOT GO DOWN and check on that tenant. This particular tenant had had a grand mall seizure and by the time I got the ambulance there he was code blue. This is what an assisted living home does? I have done friends who’s parents are here. I felt you should know how they act when it is move out time. They refused to give 10 days rent back for the month of March. They wanted to charge for the full month of April, no one returns your calls and I did not get a response to my several emails.

This place is rotten, they treat people like cattle. Very bad experience, and by the way the manager is a pathological liar. Also, right after I was forced to move my mother, my email and phone number was given to solicitors, hows that for vindictive. Take your loved on prison, it'll be better for them

We looked at placing my father here and everything seemed nice but Graceful living is to expensive. That’s the healthcare they use there. By time you pay for rent and healthcare you’re better off going with an assisted living. Per [name removed] their prices are nonnegotiable and they charge $12 per load of laundry. Also you have to supply everything but food and their food is not that tasty. I would highly suggest looking else where as this is not some place you will be able to afford in the long haul. Not to mention it only has one elevator which is compelety inconvient and the manager is a dictator. It’s either her way or your loved one suffers.

Genesee Gardens is a really nice place, and the management really tries hard to make it great. They go out of their way to try to keep their residents happy. However, some things are out of their control. I moved my mother here several months ago. While I was here, I had several meals served by the kitchen staff. I was able to get a good sampling of breakfast, lunch and dinner. The food was very good. However, in recent months, my mother has told me that there has been turnover in the kitchen staff, and the food quality has been in decline. Mom is easy to please when it comes to food so I know something must be off. She also said many of the other residents are complaining about the food too. I'm hoping they can figure out how to get the food quality back to where it was. Also, please do your research on the nursing care that is available here. I never want to bash a place so I'll sign off with a positive. Mom is overall fairly happy with the place and very comfortable. Again, I can't say enough great things about the manager and assistant manager. They are both wonderful and will do anything within their means to help their residents.

The Genesee Gardens was a beautiful community. They did a nice presentation of what their community could provide for us. The staff was friendly and helpful. The residents seemed happy. We ended up choosing another community based on my loved ones to care needs.

We were very impressed with Genessee Gardens! At first, we were hesitant about even looking into this community because the cost was a bit too high. However, [Removed] encouraged us to come in and offered to help us find a solution even if this place was not the answer. The company was able to work within our budget and my mother in law moved into a beautiful, modern, clean senior apartment. She still can't believe everything that is included in her rent! When we toured the place, the first thing we both said to each other was, "I'd live here myself!" Everyone who has come to visit says the same thing: "I want to live here!" Even the grandkids in their 20s are envious of grandma's "all inclusive resort." The management is professional, helpful, and compassionate. There is very low employee turnover with most staff having 5+ years there. Residents seem friendly and happy. Since outside assistance can be contracted on an as-needed basis, some of the residents, who in other cases would need to be in an assisted living, are able to stay put here. My 85 year old mother in law is in pretty good shape physically, but is showing signs of dementia. The only negative comment from my mother in law is, "I'm too young to live here!" I think Genessee Gardens will do her a world of good.

We toured this location on 11/11. The staff was friendly and location was lovely. They have all the amenities we need. The 300 sq foot unit was too small and would not accommodate even my mothers twin hospital bed The 500 sq foot unit was a good size and very nice but outside of our price range. . We would need to negotiate price.

We have been pretty satisfied with everything that has been going on so far. The food is pretty good as far as I know. They do offer plenty of activities to do, but my dad has not got involved yet. They are doing a good job with the transition process.

Far too expensive but our contacts here have been very kind and helpful.

When coming to the conclusion that my brother cannot be completely on his own I decided to move him from my house to Genesee Garden. I feel like it was the best decision I could have made because since moving in he had a heart attack and with their speedy response and location they were able to get him to the hospital in a hurry. For that I am truly grateful! The place is spotlessly clean and the staff are all very nice and make sure to keep me updated on his status since I work most of the time. He isn't a huge fan of the meals but only because he is used to fixing his own meals. Prior to the heart attack he was still able to get out and run a few errands from time to time. I cannot say enough about how great the place is! It's like an art museum! Absolutely amazing in every way!

Everything is going very well for my mother at this community and we are very pleased. The community looks great and everything looks nice and clean. They have a very good staff at this community. They have been very responsive and helpful. She has tried out some new activities and she loves the meals. The maintenance guy is very quick to fix anything you have problems with. The medical team are great at caring for her, I am very pleased. It has been a great experience for us and I would recommend this community.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. However the atmosphere wasn't quite the right match for our loved one. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

I am really pleased with Genesee Gardens. The only complaint I have is that the housekeeper is not doing her job. She is not sweeping or vacuuming. She really seems to only be making the bed. All the residents say that the housekeeping on the second floor isn't as good as the first and third floor. The food is real good here. The staff allow family to come in and eat free of charge. They really encourage family involvement. She is happy here. She is doing better here than she was at home.

I think Genesee Gardens is a nice place, overall. The people here seem friendly, and the facility itself is well kept and clean. They seem to have a good amount of activities and events that they offer (although my loved one mostly keeps to himself at this point.)

The Genesee Gardens has been very good. Everything has been going good. It is a nice community. It's very clean, and the staff is very friendly.

They have been wonderful. We don't have any concerns. It's clean and the staff is friendly. The food is pretty good, we've eaten there, and I haven't gotten any complaints. There really isn't anything that needs to be improved or done better. We are pretty happy with them.

The staff is very friendly. They are always saying hi to residents and ask how they are doing. They welcome new residents at the meals. They are always doing activities. The Genesee Gardens is great. I would recommend this community.

We have the greatest managers, Dave and Julie. They make sure we have lot of things to do and our house is kept in order. I would recommend this community to anyone. By the way, we also have a lady named Kelly who keep us going to play games and even had a style show HAHA. We may be old but we are not ready to lay down! Not me HAHA

The activity director is so inventive, she keeps us active. Things are going on around us all the time. It makes us feel like this is our home. It's not always easy to make a move at our age, but I felt welcome from the first day I moved in. I'd recommend this for anyone. The management (Dave and Julie) are great.