Holiday Edgewood Downs

Mixed experience but better condition now, could be cleaner but housekeepers are excellent . Friendliness of staff good. New GM very good [name removed] . I don't have a caregiver but the ones who work here are great- kind and helpful. Food, I eat breakfast. not other meals. I buy food on shopping trips. Delicate stomach. Many more activities than a year ago especially holiday music etc. god value for living here, but I'm concerned that the income I have will not be enough in the near future for rent. The staff go above and beyond to protect me.

We signed up to move Dad in based on our outstanding initial meeting with the GM at the time, [name removed], however he has moved on and I am told (as daughter/POA of Dad's) that there has been little to no presence of real leadership, including a replacement GM or anyone from corporate standing in. We choose to assume current employees in place are effectively handling any matters of concern but the food/meal situation has been very concerning. Generally the community appears clean and well-maintained overall (repairs addressed relatively quickly) but the front banner near the street looks atrocious and is in clear need of replacement. It's a terrible reflection of what one might expect indoors. Both my dad and myself have found the staff to be generally very friendly and present for their residents, most having been there long-term so quite committed. I rated the care services this based on the fact that no care is administered here since it's independent living and have little to no reference as to how the staff responds when a minor level of care is requested. The meals is our biggest disappointment could lead to my moving Dad again. There is no consistency in meal planning per a planned schedule (if one is even printed and delivered to residents) and there are often NO other food options for vegetarians, for example. Initially we were told (and experienced) that a couple of food options would be available if the entrée was a meat item, however often Dad is told there is nothing else and he is forced to settle on a salad, fruit or receiving a piece of toast if he's lucky. This appalls us both as we're told they are unable to do much food prep or cooking in the kitchen based upon their setup and food-handling rules. Our main concern remains adequate, palatable food options. While Dad would love to enjoy more live music performances than offered, he is very happy outdoors so takes part in most all group drive activities and loves their driver and activities coordinator. We feel the value here is relatively good comparatively speaking but the food issue is so huge that it causes us to rate them lower until this is improved.

Everyone and everything has contributed to use having a great experience with this community and based on the experience we would recommend Holiday Edgewood to other families who may need a place for their loved ones.

An excellent facility - they went out of their way to provide pictures of the room I was considering to help me in my decision making. Very friendly and welcoming. I’ve had to delay my move-in and they’ve been very helpful in answering any of my questions.

It was the worst experience I have ever had. No manager for over a year. There was different chefs for a day or days. Food was hit or miss many days. All maids quit first of year. Kitchen help was never adequate. I was there from May to mid Jan. Left immediately after the storm.

[name removed] made it possible for me to have a tour because he sent a employee to pick me up immediately. I was impressed by the apartment I chose which was completely refurbished. Lovely space for my large too. The amount of space is double in size of before and more comfortable. Although there is no stove, this is fine with me because I have a microwave and good refrigerator. All appliances and everything is new and comfortable. I appreciate the attention and care given to me and other residents.

The Edgewood Downs Community is friendly and caring. The facility is conducive to maintaining and improving one's health on a self-directed program. When choosing an apartment, location is important. My apartment is two doors away from the laundry room, activity room and the doggie courtyard. My dog loves it here.

I find the current staff more than willing to meet our request. I appreciate the honesty and willingness to have a conversation with the residents. The activities are well planned for this age group. The general atmosphere of Edgewood is light, airy, clean and pleasant to be around. Its nice to come home too.

I couldn't be happier with my home here. The staff go out of their way to ensure your stay is comfortable. The residents are also very pleasant; I have made many new friends here. There are lots of activities to keep you active. Meals are served restaurant style, three times daily. There is also a gym, activities room and a chapel. This place is top notch!!!

What we like the most about the Holiday Edgewood Downs is the location as well as the people there, they are all very nice. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones

The staff is fantastic. My friend likes the food. They have a big variety of activites, including church services. It's good value for the money. We picked this community, becaue they had an opening at the time, and it was a little better value for the money, and the cleanliness

Edgewood Downs is a community you should consider for your loved one. I do still recommend you review other communities in the area to find the right place and the right value for your loved one. The staff communication with the family was good, and they were responsive to our questions. They could use more staffing, as they were short staffed during our experience with them.

The community was very nice. We were needing someone available in the building overnight, and this isn't something the community offers. It would be nice to have a staff member at the desk overnight for the residents that need it. The community provides the residents with an alert button they wear. It would also be nice to have the call buttons within the apartments for the residents to use if they misplace their personal call button. The staff communication with the family was very good and they were responsive to our questions.

I chose Edgewood Downs because it is close to my granddaughter and she is able to come over to visit often. We both came to tour and really liked the facility. The room sizes are pretty small. I find the food to be very good. The staff have been super helpful and really helped me integrate into the community and made it easier than I ever thought it would be. I would definitely recommend to others.

My dear friend lived here for less than two months but he received amazing support from the entire staff! The only reason he did not remain a resident was because he needed additional care after he went to the hospital. But even when he was in the hospital and it was a very difficult time for him they continued to do everything they could to help and support him. Even sent little treats to him while he was in the hospital:) As his friend And Power of Attorney I went almost every day to visit him and interacted with the manager, sales manager and front desk staff multiple times a week. They were always very compassionate and engaging. They went out of there way for him to feel safe and cared for the entire time! The lovely caregiver ( [name removed]) that has been working with this community was absolutely top notch! I highly recommend her if someone needs additional care as a resident. If I could I would give them more than 5 stars! Exceptional group of people who really care!

The community is fabulous. The meals can be bland due to cooking for all the residents. The community will allow you to bring your own spices with you to spice up your meals. There are so many activities for the residents to choose from. Wii bowling, walks, outings, games, movie night, and more are some of the activities available. I can't imagine a better place to live. The money I spend is worth every penny. I feel safe here, and the staff will check on the residents if they don't see them. They allow cats and dogs in the community.

I feel like this community is very beautiful and has a beautiful courtyard and a nice atmosphere. My loved one does not participate in many activities but they do have things for the residents to do to keep them busy.

This is not a place for independent retirement living. This is more of a last stop before memory care. The staff depends - sometime they're nice, sometimes not. The residents are nice and sweet, and it feels like home. I love everybody here. It seems like every time there's an activity scheduled, they end up canceling it, due to the weather or people get sick. It's kind of boring here. There's not much to do, and it just doesn't feel like the right place for me at this stage in my life. The food is horrible, like hospital food. Overall I'm grateful to be safe here with what's going on in the world. They keep it nice and clean. But it's very expensive for what little they offer.