Hillsbrook Village at Allenstown

Hillsbrook Village has been a wonderful experience and loving community for my parents. Unfortunately, my mom passed in April of this year, so my dad is still living there. The staff and administration were incredible and so helpful during this very hard time and also in my mom's care. They were and continue to be so loving and kind and attentive. My dad has become very active in the growing community and one thing that has made me so happy and confident in, is that the administration really cares about hearing for the residents about what is working and what is not and are continually wanting to make it the best living environment for everyone. It is very much a family there!

My mom doesn't need any assistance, however, I've had a few issues with nursing staff. They are responsive when call button activated. The biggest issue has been the quality of food. If you read the website, the food sounds wonderful. However, it doesn't come anywhere close to that description. They keep saying they are working on it. They use a 3rd party service. I had an extensive in person conversation with the Director. Things seem to be improving a bit.

The nursing staff are friendly and attentive. Always willing to work with you to solve a problem. The dining room wait staff are also friendly and try to remember everyone's name and their favorite food or drink. The front staff are cheerful and helpful and get to know the residents. Zack, the finance manager works above and beyond to help with long term insurance claims and making contracts correct. The salon lady is familiar with all her regulars and is extremely flexible. There's really no one who stands out as being difficult to work with.

I feel that my dad is safe and secure at Hillsbrook. They keep the facility and his room clean at all times. It never smells of a nursing home. They seem to have a lot of turnover, which is the nature of this work. The staff they have tend to be on the younger side but they treat the residents either respect and are friendly and seem caring. When we had to increase dads level of care to helps with ADLs, he didn't always get the daily/ weekly assistance we were paying for. There seems to be quite a bit of turnover in the kitchen so meals are sometimes good, sometimes not so good. But they now offer a "grab and go" café so dad can take a sandwich up to his room and that's a nice addition. Although my dad doesn't typically leave his room to join activities, they've gotten better with more variety for the residents. There are things that are offered for what his rent is that dad isn't taking advantage of but we're happy with pretty much everything

When it comes to the meals and dining there has been a recent change in dining management/chef/staff, so we are starting to see improvement. However, we would 100% recommend this community to other families based on the experience we have had so far. It is a beautiful and spotless facility. There are a variety of activities to choose from daily. But my #1 is definitely the staff. They are the game changer/secret ingredient/icing on the cake.

I am very happy with the move here. it is everything I was looking for. Staff is excellent.

The facility is amazing and easy to navigate. The nursing and PT staff have done a fantastic job working with mom to motivate her to get stronger and to expand to new activities she can participate in.

The staff is great and the activities they offer are good. However, what we were told about what the Crossroads program did not pan out. My mom, with limited abilities due to her Alzheimers is unable to make friends on her own and she was left to her own devices for dinner etc. Mixing with the "regular" residents did not work well as my mom was made fun of and therefore isolated herself. Eventually she had to be transferred to the Egis wing. Having a safer place for vulnerable people for dinner etc. would help.

I would say they should definitely look into it. I went to an open house in the fall with my brother and was very impressed with the facility. It is brand new. Everyone we met was extremely helpful and friendly and I was surprised that the price for a standard and premium unit, which were very roomy , seemed very competitive. I like that it offers independent, assisted and memory care. When my mother-in-laws furniture did not arrive for weeks on end they provided a guest suite for her to stay in. Those people my son and I worked with were extremely helpful.

"Everyone" is very kind, will help with anything needed. The activities are on going! There is always something to do! Having physical therapy available here is a huge plus! Meals are delicious. We are cared for "every way" possible. I feel blessed to be here.

I like everything about living here and it has been a big change to leave my home of 64 years. The apartments are lovely, the staff is very helpful, friendly, and all in all great! We never have to worry about anything. Many activities, great food, and care as needed. Very glad I decided to move here.

I came from other community and I love it here My sister lives here two I work with the activity center to make jeweryl I paint glasses I also like going on the bus and playing bingo My room is cute with all my dolls around

My sister lives here and when she moved here I toured and loved it. My room has stove washer and dryer and everything I need. I love going out on the bus and doing activities, i can even go and i am in a wheel chair

First tenant of the building in 2 bedroom I bought all the model furniture. I love it hear many new friends all the activities. Going on the bus to restaurants and events I.. enjoy it hear vey much.

I came from another independent living community very unhappy with them. When. I moved in here I was very impressed with the service I receive and very happy I love all the staff very friendly and happy with my home

Its 10 all the way I love it here I live on the fourth I pick my apartment before its was open of june 2022 and i moved in August of 2023 it was a long road But the wait was worth it I tell everyone this is the place to come

I have two rooms here one independent and memory and are very happy Staff is amazing and nurses I enjoy living here and have MANY friendsVery close to my family and very close to stores any the view are beautiful

Hillsbrook Village is a community oriented assisted living facility located in Allenstown NH.

When it come to the value for cost I'm a penny pincher so I'd always prefer less. The staff members really have been great. My mom really likes it there. What we like the most about the community is how they all remember her name, always greet her with a smile and prompt her to do things but don't force her.

My loved one currently resides at Hillsbrook Village at Allenstown and overall the experience has been great for her so far. All areas of the staff are very friendly and accommodating. They are very attentive to the residents, learn their names and food preferences. They truly care about the residents and their families. My loved one's apartment is always clean and the towels/linen laundry are promptly washed and returned to her. The move in was simple and issues were resolved in a triaged priority. I would, and do, recommend Hillsbrook Village at Allenstown to others.