Highview Residences Chapin and Franklin House

I have to supplement her nutrition with protein drinks, bc the food is overcooked, over seasoned, not enticing to encourage seniors to eat. I do appreciate the gentle way staff deal with the residents, redirecting, trying different approaches to encourage willing compliance. I feel safe with her being in Highview's care.

Highview Residences is very good, and what I wanted when we were looking for a place. The residents are treated like family and as individual adults. There is a good resident : staff ratio. And the staff encourage family members to visit at any time.

My loved one came from a facility severely impacted by Covid isolation that triggered a marked deterioration in her. Now, she's responsive, engaging with others, loving the coziness of the cottages at Highview Residences. The food is good and meals are taken to tables to encourage conversations with the other clients. Games, social events, therapy dogs, an enclosed garden, all contribute to active participation. The goose setting her nest in the garden is a source of interest and discussion. The facility is very clean and is well maintained. I am always notified of any changes and needs. Visitors can visit at any time and can join in during visits. I would recommend this facility to others.

Layout is lovely. Marketed as exceptional elder care @ $7000/month. A handful or two of staff are consistent and are exactly who you want to care for your loved one. Management don't seem able to recruit and retain exceptional staff which significantly impacts continuity of care particularly for dementia care clients. After moving in, very little communication about loved one's status, support and needs. No regular consultation of any significance with families about their loved one's care. It's all about marketing. Don't challenge management.

It was a very difficult time to get mom into care. We went for a tour. Then went back to sign a lease, and she could not recall being there. Ultimately the POAs had to sign her in. .the admission process was very scattered and disorganized I was asked daily for more and more. The Dr was requested to send in a report and I had to assist with that even though all info had been given. As I am two hours away and busy with my own children I found it difficult. The day of admission was the worst. The movers did well taking her belongings and the staff were welcoming however there was little support given when we first got there. It was prearranged with times and holding her lunch and such but staff were scarce. Thankfully I brought my children as a distraction. It was only once my mom became verbally abusive to me that staff interviened. Since admission I had been contacted daily for her requests. Including gingerale. Why a full service home does not provide gingerale I am not sure. I am hoping she settles in and makes some friends.

Our tour was very good. It was a relaxed environment and the staff seemed happy. Residents looked well looked after. We liked the open kitchen and the large areas to walk and interact. We had a good feeling here.