Heights Crossing

The transition of my Mom from her home to the Heights Crossing Memory Care Unit has been wonderful. The entire staff has been compassionate and caring working with our family during this difficult time. The services offered have helped my Mom to adjust and she has a whole new group of friends. Everything she needs is there from a hairdresser to a podiatrist. My Mom loves to entertain and she is able to assist the staff helping to set tables for dinner and folding the linen napkins. She is safe and cared for by a fantastic staff.

My parents were only there for three and a half months from September to December 2022. They spent one day in regular Assisted Living then were moved to memory care where they spent the remainder of their time. The regular Assisted Living part was beautiful had nice activities and a beautiful dining room and good food. If I'm rating the memory care section separately, it was not a good experience for my parents or myself. Having moved them to Memory Care unit elsewhere, it has been very different. From my experience I would not recommend this memory care unit and would give it a 3. It wasn't horrible neither was it good. It was crowded and residents rooms always have to be locked.

The food looks good. They keep my loved one, pretty busy with activites. It is a very clean, welcoming, nice, and friendly community. The staff is great. Overall, it's a nice facility.

They have healthy food. They have had plenty of activities, but my loved ones don't participate. One thing is, we should have started looking or a community/facility way before a crisis occurred. It's a family atmosphere. The staff and longevity of the staff, has made it great. Overall, the staff is very kind.

I love it here. The food is great and the wait staff have been superior to work with. The community is wonderful. I would highly recommend Heights Crossing to others for their loved ones. The communication with the staff is great, and the staff immediately address any concerns with the family.

I would highly recommend the community to others. The food is very good, and there is no reason to be bored. The staff is extremely kind and will cook anything the resident wants. This is one of the thing that the residents looks forward to.

We chose Heights Crossing mostly because of the location of the facility, it was close to our work place so we could visit often. The room sizes at the facility were large and spacious. They had plenty of activities for residents to participate in. I thought the staff members were incredibly attentive and I would highly recommend to others looking. One thing that is written in the contract that I would point out is that they do charge you for last months rent, my loved one passed away and we did not get that money back.

Very nice. Looking forward to having my parents visit.

What stood out to us at first was that it felt like a family environment, the staff is incredibly friendly. The community itself looks very nice, it does not look institutional. Our loved one really loves the food. The rooms are renovated and modern as well as private. They have all the necessary amenities.

Very good.

This is a great place to live! Everyone is very helpful and friendly. I would give my personal living space a top rating and would recommend it to everyone!

My dad is a resident. The facility is top shelf. People (employees) are very nice, professional. Fortunate that we chose Heights for my dad.

People are very nice. Waiters are great. Food is good. Aides are very helpful.

Rabbi [Name removed] at H.C. for over 20 years and spoke to my attorney [name removed] and elder law attorney. Both the Rabbi and staff at Hawthorne took me here. I had 4 interviews with the assistant directory [name removed] they had certain standards you have to have. I told Kathy that I was legally blind. She said 'we will assist you when you ask for it." 3 meals a day with choices, great activities, clean apartment once a week. " [Name removed] is wonderful and his staff members are great. We always have wonderful programs.