Harmony at White Oaks

It would be nice if they didn't lose all of my moms laundry. She is constantly not getting pants back and last time they lost all of her bedding also.

The staff is very nice and they communicate well with the family. The facility is always clean. The move-in process is a bit awkward in that the family has to do literally everything. No guidance or assistance is given by the staff. The meals are the biggest disappointment. They advertise "chef-inspired" meals, but they fall way short of that. I've eaten with loved one several times and my experience has always been pork and beans right out of a can. Corn right out of a can. Pre made BBQ out of a package. The exercise program is in place, but residents aren't really encouraged to attend each session. There doesn't seem to be much variation in the exercises. Not all new residents are outgoing enough to explore the various activities like painting, puzzles, etc. I would think that the staff could be more active in their encouragement.

It is a very nice facility and my mother is happy with new friends. The staff is friendly and there are activities for all to participate most every day. For the area I would recommend Harmony to anyone looking for assisted living, providing they can afford it.

My sister at her age and situation doesn't appear to like much of anything. She appeared to like it but still complained a lot. She thought of it as a hospital instead of assisted living and complained about not getting enough attention but later complained about staff bothering her too much. Staff were always pleasant to me and she socialized well anytime I saw her with them or with other residents but then often complained to me privately about having no one to talk to. In my view it's a pleasant, clean and livable place but it's not home and will never be to her at least. It's certainly much cleaner and brighter than some other places we looked at.

Harmony is clean, bright, and welcoming. The residents enjoy sitting out front in the sunshine in the warm summer months, but seating is very limited. It would be so nice to see this area expanded to accommodate more residents. It would also be nice if there was a foot path and garden area outside so that residents could move about more. A sun-room would be perfect! The staff does a great job with activities and keeping the residents engaged. My mother thinks that they could do a better job with cleaning, but overall, she seems to be adjusting. I am happy that she is safe, warm, and well-cared for.

Based on our experience with Harmony at White Oaks, we think housekeeping could do a better job so I rate it as a 4. Had to ask director to have someone clean her toilet & yesterday when I was there, her bedroom needed swiffered. Hair & fuss in the floor. I'm not a neat freak either. I think for [fee removed] a month I could do some cleaner. The staff members at this community are phenomenal they get a 5+.

Harmony at White Oaks has been amazing. It's a great location for us, the staff are really caring and friendly, and the rooms are very nice. It's pricey, but sometimes you get what you pay for.

My mother is in assisted living and still has her faculties and doesn't require extended assistance. It is a very nice facility on top of a hill with outdoor area for games and grilling. The staff is very hands on and accommodating to your every need. I would absolutely recommend Harmony at White Oaks to other families.

At first it was just going to be a 30 day respite stay for my mom, but now both my parents are there. We chose this facility because it was a little less expensive and also more convenient to my parents house. We do live out of town and the staff are good with communication when they need to be. I was there during a covid outbreak and I do not think they necessarily handled that very well. The people who give my mom her meds do not have much training. They have worked very well with us. Overall it has been a pretty good experience, they just need some improvements in their training for the folks who dispense meds.

My loved ones mental capacity is much better, in which they are in memeory care. I would like to see, my loved one spend more time with people in asstisted living, if that is allowed.

I highly recommend this facility to anyone in need of a place for a loved one.

We chose Harmony at White Oaks because it was a new facility, the location was perfect for me, and the cost was more reasonable than some of the other places that we looked into. The staff are very good with the residents. Whenever anything is going on they call me no matter what. Communication is really good with family and I would definitely recommend them to others looking.

Overall I am very happy with the staff. They address issues quickly and are willing to make accommodations. The community is neat and clean, and the staff is very friendly. The food is very good and they have activities for the residents to participate in. overall I am very happy with this community.

If they were friendly, I felt like it was only because they were trying to sell you something they couldn't provide. The activities were ridiculous - they would parade people from the independent living over with food and make a big deal. They would have them sit there and treat the people who were on the Alzheimer's unit like children. And they allowed people from the Alzheimer's unit to go to a wine and cheese party and drink as much wine as they wanted to, in spite of the fact that they were on medications. Which was not a great idea. Safety was a big issue. My loved one was able to get out of the back gate from the courtyard into the parking lot. And they had a gentleman on a daily basis who would kick open the door from the dining room into the courtyard. During Covid, no one wore their masks, including the executive director, the heads of the units, the nursing staff. They would wear them either under their noses or around their necks. That was so appalling to me. Among other appalling things. To be honest, they have a memory care unit, but the staff does not have the proper experience. They could not control any kind of memory related behavior. Once a day for a month, they required a family member to sit in our loved one's room overnight so he couldn't get out. Instead of having somebody work with him, they put it on the family. They have some very nice nurse's assistants and techs that were very good people who cared about the residents, and those were the lowest level people on the unit. Yet they cared the most and did the most to help the residents. My sister never met the medical director, and I met him only one time. He never called her when he changed medications for our loved one, or let us know when he would be there for rounds so we could talk with him. Nothing. They have a great marketing team, and they sell it really well. But once you get in there, the people who are providing the care are nothing like what the marketing team is selling. It was terrible. The unit director and at least two other staff members were fired. It starts with the director and the activities director not wearing masks. How would they expect anyone else to do it if they don't? I even had the activities director tell me "We'll see after the election if this even remains a thing." There were definitely staff that didn't want to put up with anybody who wasn't sitting in a chair docile. Our loved one was younger and more active, and they did not like that. Our loved one went downhill so fast after moving in here. And the way they handled everything compounded my sister's grief so much. It's one of the most expensive places in the area. We did a lot of research, and everything they said sounded like exactly what you would want for your family member. But they did not live up to any of it. It's just really poorly run from the top down.