Harmony at Southridge

I was not sure what to expect as I had to transfer my mom from another facility due to they just were not equipped to handle Memory Care type of people. First they got mom into the rehab program, I am not sure how well mom is doing with this because the Dementia has had such a devastating effect on her. But as I have witnessed the Staff continues to work hard to provide the best care for Mom and all the patients at this facility. The facility has activities for all and that has to be a positive impact on all. Thank you to Harmony

Our loved one is on the independent living side so the quality of care services does not count. My sister and brother-in-law had a family member at [community name removed]. Very similar except price. Harmony is 1/3 less price wise. I'm guessing due to cost of living differences between the two locations. We would definitely recommend this community to other families

I'm disappointed that I have left several messages for someone to call me from the billing office and no one has. I know their billing manager has left but I'm sure someone is working in the office since there's no problem with sending me monthly bills.

It's always so clean. The staff is so friendly and does so well with communication. I wished my grandmother would take advantage of it, but I also love all the additional activities they have for the residents. From crafts, movies, Bingo, coloring ect. There's so much that's included. I also LOVE that the staff and other residents make my family as visitors so welcome and included in everything.

I wouldn't recommend this community for individuals with progressive dementia symptoms. They are either incapable or unwilling to devote the time needed for those on a higher attention need.

The Substandard care my mother received at Harmony is nothing short of neglect (definitely some improvement opportunities for Harmony.) I would NOT provide a positive input based on how poorly my mother was cared for by Harmony nor would I recommend. My mother's needs were not met. The staff was not proactive of the needs of my mother but more reactive as issues occurred. Harmony did an assessment of my mother and convinced our family they could meet her needs where she is in her dementia and physical conditions (two hip replacements at age 89). Sadly Harmony could not meet her needs as promised, hence my comment about being proactive vs. being reactive.

Wonderful community. A positive experience. I would highly recommend to others.

My loved one was previously a resident at Harmony at Southridge and the experience was great for her. The cleanliness and friendliness were great. The staff, care services and meals were also great. However, it is very expensive. Overall, I would recommend this facility to others.

Always a difference in staff - not all are 5s. But my general sense is that most do give good attention and provide quality care. We have recommended the facility to others.

They've had to do a lot with mom, she hasn't been the best resident, and we've really appreciated their efforts. Our biggest concern has been communication. We text and call, but aren't always answered, or answers take a while. I believe they need more staff to better handle family inquiries. I would recommend Harmony. It was a whirlwind when we had to find somewhere for her, and they've worked to get things right. I have peace of mind knowing she's in a controlled environment with help nearby instead of home alone where too many bad things can happen.

I would say nothing but good things! They have something for everyone. They have some staffing shortages like everyone else, but I felt like my mother was getting good care in a clean, safe, beautiful place!We chose Harmony because it was close to my mother's home. Her friends stopped by frequently because it was close.

My initial reason for choosing Harmony was location.I wouldn't recommend a friend or family member going to Harmony's memory facility.

They are very understaffed and ill trained, ie: not changing bandages from a wound, not using alcohol swabs to wipe his skin before giving insulin, Physical Therapy abruptly stopped helping my loved one after it took a week and a half to evaluate him, there has been feces all over the bathroom after they clean the bedpan, not a nurse on duty most of the time, etc. I would not recommend this facility for anyone that truly needs assistance.

My loved one is a resident at Harmony at Southridge and everything has been great. I feel the staff, in coordination with PCP, was able to get dad in a better place with his medications - improving quality of his life. Communication with the family and input has been consistent. The facility is clean. The patience that the staff shows with the residents has been very good.

Only problem was that he transferred in (on a weekend which was very unusual for them but I'm very grateful they allowed us and [name removed] actually came out to help us move in!!) but he was not seen by local Hospice before he passed away. Moved in on [date removed] and he passed early morning [date removed]. Concern that he'd be addressed as full code did not happen because I spoke with the administrator and pleaded they respect his DNR from SC and they did. The issue then was no medical doctor or Hospice in WV saw him so it eventually came down to the medical examiner signing the death certificate. I thought Hospice would see him within 24-48 hours of moving in I would say both friendly, caring staff, definitely recommend. I agree with all of the accolades listed above.

Anybody who can't take care of themselves should not go or be admitted there. I was told repeatedly that my folks would be taken care of. They did not get meals often and one day did not get lunch or dinner. They were supposed to have three aids per floor and rarely did, some weekends there was only one. If you can take care of yourself it might be a good place.

I would tell other families looking into Harmony at Southridge that they do not help supply incontinence supplies. That is something I was unaware of. I would recommend this facility, more so for independent living.

10/10 Staff are amazing here and are always willing to help at any time.