Harmony at Morgantown

We initially were very pleased with the memory care unit and confident when deciding to place our loved one in Harmony. However, our experience was devastating. To simply summarize: high turn over rate of staff, no communication, conflicting information between staff to family members, no housekeeping or laundry done despite what we were told. This is based on personal visits to find dirty linens, clothing, and apartment. We tried everything to facilitate interventions, especially for personal hygiene issues. There was no follow through, we found him dirty and isolated.. This may not be everyone's experience but I recommend if you choose Harmony you call and visit as often as you can .Take a proactive approach to hold Harmony accountable to their statements about care offered. Most importantly, be proactive by calling and monitoring your loved one's health. We found our loved one very sick with no contact from staff and no medical interventions done.

The community is very nice but the food could be better and have more variety. The staff is very friendly and helpful and they keep the community neat and tidy I would recommend this community based on my experience.

They've dealt with a lot of shifting positions. It's never the same director, there are lots of empty positions, and staff is always shifting. So it's been hard to get good communication. It's hard to get ahold of the person you need to get ahold of, and it's hard to get things done. There were some clenaing and care issues at first due to hiring issues, but it's been good lately. They don't really do many activities. They just take them outside to sit in the sun. They do have an activities director, but they don't seem to do a whole lot with the residents.

They're excellent, except for the price and the food. My loved one and the other residents don't care for the food. A lot of it is pretty dry. I also think they need more activities. So far the value has been excellent, but there's a cost increase coming up, and I don't know if we're going to be able to afford it going forward. The staff is excellent. You can't ask for better. They're very friendly and helpful. Anything you ask, they'll do. It's very clean, including the public bathrooms. And they keep my loved one's place very clean.

You would definitely have to consider Harmony, because they are a fine outfit. The staff is very friendly, and they take care of mom. She tells me all the time they're always looking out for her. They help bathe her, and they fed her three meals a day. They generally watch over her and take care of her, and I can't ask for any more than that. My mother has never complained about the food, and she always said she'd let me know if it wasn't any good. They have plenty of activities if she were willing and able to participate. And they do encourage her to participate. With the peace of mind I get knowing she's well taken care of, it's worth it to me.