Grand Emerald Place

My loved one is a resident at Grand Emerald Place and things have been good overall. However, some of the nurses are not as friendly as others. It depends on day shift and night shift, both are ruder and some are just not friendly. Also, I personally would never eat the food there. It all looks the same and it's never a balance meal no veggies and they use a half of a banana as dessert or like 5 grapes. Weird. The activity director is great. It's too bad they don't have temp work or volunteers on weekends to help keep them active. I think the money that is paid should come with more interaction with higher up. If we find a water leak it shouldn't take 2 weeks to fix it. My mom is a different circumstance with her memory. I just think better communication would help between us and management.

So far so good at this facility. I would recommend this facility to family and friends.

I appreciate how friendly everybody is. Most of the time the care is okay. Getting my loved one to keep the fall detector lanyard on her neck has been a challenge, but that's not on them. They have a back patio, and I think they're going to be having a garden. And the inside is pretty nice.

I would recommend the community to others to other's for their loved ones. Overall we are happy with our experience here. This is a smaller community and allows the staff to get to know the residents on a personal level. Everyone is friendly. There have been times the community hasn't been able to accommodate the dietary restrictions of my loved one.

We chose Grand Emerald place because they were the most friendly and they had the most homey feel. The staff here are very caring towards the residents and always want to make sure everyone is happy and well taken care of. I would recommend to others looking.

The community has a full-time nurse their Mon-Fri and has other medical professions available also. The staff has family in the facility also, I also would recommend this community to others based on my experience.

It is a beautiful community. The staff take care of the residents, and are great here. They keep the residents busy with activities. They have brain teasers, games, bingo, corn hole, and more for the residents to choose from. The communication with the staff is great. They are responsive to changes and requests. They have a new director in place. My loved one really likes the food.

We've found they've been very caring about best care possible in a smaller, individualized environment. We were thrilled that they had a good Covid protocol. It seems like Coivid-wise, they're in a good place. They're still offering activities. In the Fall they had a sing along with residents inside, and a couple of family members outside per resident, and they served hot chocolate and cookies. We observed the activities director coming in one-on-one offering crafting activities. The family has been able to go in a couple of times for visits, two of us at a time. We were pleased to see photos of our loved one around the Holidays where she was sitting next to other residents, wearing a little Christmas hat, and she was smiling and looked so happy. That made us feel so good. We love that the staff have fun with the residents, for example doing elf on the shelf. If there are care services they don't offer on-site, they were able to authorize off-site care for her. Once safe with Covid, they'll be offering more on-site services like haircutting, etc. When small issues have arisen, they have been in touch, and we've felt like we've worked through the issue together to a satisfactory result. There's only about 60 units here, with room for about 77 residents, and that really spoke volumes to us about the more direct attention our loved one has received. When our loved one needs something, they let us know right away. Whenever we've needed anything, they've bent over backwards to help.

The community closes at 6 pm so you cant visit after 6. The community is good with communication between the staff and the family and they are always quick to call us if we have any questions. I would recommend this community to others

Property is going through a renovation, staff seemed very friendly, but did not offer memory care and at this point would need to be part of the equation.

I talked with [name removed] and this community does not have a memory care option. But [name removed] said their Michigan City community has a dedicated memory care building and [names removed] will call me. Michigan City is too far away but a good memory care option is very important so I’m keeping the MC community on the plate!

The staff is very nice to my mother. I appreciate everything the staff does for her. It is a relief knowing my mom is safe.

My father and stepmother were residents of Grand Emerald for a few years. They enjoyed the food immensely, we enjoyed the great parties and family events put on by the staff. The nurses were always on top of things. It is a great place!

Food is terrible and portions are skimpy. Residents rarely if ever receive their choice from the pre-selected menu because there isn't enough, there weren't sufficient ingredients to make an item, or the cook was "off" and someone else is filling in. Consequently, meat is predominately "processed" and fruit/vegetables are either from a box or can. There is a shortage of staff so basic housekeeping of residents is random or non-existent.

The food was great, [name removed] and [name removed] were very understanding and addressed all my concerns. The entrance fee of $3000 is quite high. My only concern is smell, it smelled like a nursing home and one room we saw had it very strong.

Grand Emerald Place is a perfect place for seniors to live and enjoy life -I know the staff and management are truly committed to providing the best quality of life for their residents-they go above and beyond!

Grand Emerald Place is very friendly and caring. It is cost efficient with great care. The staff, as well as the residents, are so welcoming and caring. The food is very good and homemade. The residents genuinely care for each other and seem to have a lot of fun. We are so happy that we found Grand Emerald as a home for our mother.