Good Hands Home Care

Right off the bat, the director, who I think is the owner of the home, is very active and hands on. Being the ultimate authority, he's actually very accessible, I'm really happy with that. And he's proactive also. He doesn't react. He actively notices things and will give me a heads up and talk to me about potential actions regarding care for my mom. Everyone there is very friendly, with the exception of one staff member who can be kind of grumpy at times, but it's not a problem. They do a really good job serving a variety of food. My mom is really picky and she loves the food there. They'll work with her too - she's Italian, and they're attentive to her desires and make more Italian dishes because she's there and prefers that type of food. Activities is one area I feel they could improve on a little. I know they try, but I know it's hard with the different residents' needs, interests, and abilities. With my mom, they take her out and give her the opportunity to go on walks. But I think that's more the director and not necessarily the daily staff. They really make it easy for us to visit. Even if we give them short notice, she's always well dressed and well groomed. When we see her on Zoom, it's the same. If I stop by unannounced to drop off meds and things sometimes, I can see that it's not just a show. They have about 4-5 residents, and every single one always look well groomed and well kept, like the staff truly care about them. It's a nice home in a nice neighborhood. It's very homey and comfortable.

While I was looking for a facility for my Mother-In-Law we wanted something close to us. This facility feels like family and all of the staff members are very nice. The owner,[Removed], is always quick in responding to me and has excellent communication skills. He lets me know when my Mother-In-Law’s medications are running low so I can pick some up. He is very hands-on and is very caring. [Removed] is the one who does all of the cooking and she takes the time to hand feed my Mother-In-Law. I would definitely recommend this facility to other families.

We were impressed with the home administrator, Jane [last name removed], the first time we visited the facility. She is a very positive, caring person. We also liked the homey atmosphere of the home and the nice backyard garden. Jane is communicative and proactive, letting us know how mom is doing and what she needs. It is the best place for my mom at the current stage of her life.

"I have both my parents, who are 95 years old, in the Good Hands Home Care. I feel so very fortunate to have found this lovley, bright, cheery home. They are both treated with much love and respect. When I walk in (at any time) it is like being with my own famiily. It is like a wonderful feeling to know that my parents are so well taken care of when I cannot take care of them in my own home. I would and have recommented Good Hands Home Care to anyone."

After visiting a few other homes for my mother's care, my son and I toured the Fountain Valley location. We were immediately put at ease. The home is clean and spacious. I met both Daniel and Jane who provided us with all the information of costs and what is included in the care. I called my sister and father and had them tour as well and we decided to place mom there after she was released from rehab (she had broken her hip). Healthy, fresh cooked meals were served everyday and snacks were offered as well. When I had questions or there were changes in medications, I could contact Good Hands and be helped right away. My mother was well taken care of and all her needs were met. My entire family had peace of mind knowing that mom was in a safe environment and being looked after. My father and I visited on a regular basis. My mother's stay lasted 6 months and she was well enough to go home to my father. If I need to find care for my parents again, I will bring them to Good Hands. I highly recommend this place and the people there are very kind.

Daniel who is the one who runs the place is the only one who speaks English so you can't hardly be friendly with someone you can't talk to. I was not happy with Daniel because he was never at that facility and my mother was left with the helper people who were not trained as caregivers. The could do basic things like helping people into a chair. If Daniel wasn't there then my mom was just left alone all day. The had two homes and every time I called or went over there he was out at the other one. I wasn't too happy at all.