Golden Horizons of Crosslake

My friend was very well cared for from beginning to end. The facilities were great and the staff were patient and understanding. She was not there very long but went peacefully. I would recommend this home to anyone else in need of care and concern. I also met a friend whose mother was there and had the same opinion as well.

The location of the facility is very close to me and they are taking good care of my mom. The facility is cheaper in crosslake than others. The staff has been very willing to let me know how she's doing and if she's eating.

I would not recommend anybody to send a relative in there with Alzheimer's or dementia none of the nurses or AIDS have Alzheimer's training they're also very much understaffed and no cleaning staff to speak of

What our family likes the most about the Golden Horizons of Crosslake is the Efficiency through follow up care and concern. Based on the experience we have had so far, we would very much so recommend this community to other families.

The community was great and made Mom's transition easier. I don't have any complaints. The staff communication has been good. My mom says she likes the food.

To anyone who is thinking of sending their loved one to Golden Horizons, Crosslake, MN, please read this review - My mother was here until [date removed]and I can only say that this place is “inhumane”. During pandemic no one was allowed in and we could only see her through window. In that time, her glasses were lost and she was unable to see. We were never contacted about this. Some of her furniture in her room was missing and never returned. The most disturbing and upsetting thing to us, was she was sent to hospital in ambulance and we were never notified. The ER doctor called us to let us know she was there with head injury, black eye, and stitches. We called Golden Horizons and no one was there to answer phone. And it was not unusual to find administrator gone and no one to answer door. We moved her right away to new facility in Crosslake and she was treated with utmost care. I cannot emphasize enough what a poorly run, understaffed, facility this is. Think twice before going here.

When my mom was here, they did take care of her but they were not very attentive. One time we came in and she was in her wheelchair for over an hour and drooling. We got her up and when we talked to the staff member working she said she had checked on her an hour ago so we were disappointed she had been there that long. We were upset with the care, they did have a lot of younger staff here.

I would highly recommend it. Things have been going really well. The staff have been really great. In comparison to the previous place my loved one was at, I like that Golden Horizons has a more homey environment and is less clinical. Yet she's still getting really good care, and her needs are being met. The environment just feels less institutional. The décor and furniture is up-to-date. It's a pretty and pleasing place to be in, always smells clean, and the energy feels calm.

We chose this Golden Horizons because of the availability and the location. The room sizes were very nice and spacious. All the staff I met were great, very friendly and helpful and always remembered me. We had a really good experience in the short time she was here and would recommend.

Mom seems to be settling in at Golden Horizons of Crosslake. The administrator was very friendly but we had some disconnect regarding where exactly the money for the holding fee was going to go, my suggestion is to get everything promised or otherwise in writing. I also think it would be helpful for new residents to have an advocate or ambassador assigned to them in their new environment to know what is available to them. We like the fact that they make sure she gets her medication and there are three meals a day provided for her. The staff is friendly but not providing the personalized customer care service without being told how to make the residents more comfortable. Such as asking for the light bulbs to be replaced, or help placing or giving the towel to the resident so that it does not get wet or dropped. Generally, the food is okay, except on the weekends they seem to serve mostly sandwiches. My mom's room has a view of a wooded setting where she can enjoy deer and squirrel activity. They have a nice porch area and sidewalks to walk around to enjoy the outdoors.