Glassford Place

Its been a year since we were there, but we would give the overall experience a 5. Glassford Place was very quaint and well managed, while my mother in law lived there. We moved her because she is too active, and the facility is more restricted.

Safe facility, the workers are great and work hard, just seem to be shorthanded. Would like to see more organized staff led activities.

I would not recommend Glassford Place. Their corporate policy seems to be "never have enough staff".

[name removed] really stands out from any caregiver I have ever come across. She really cares about her residents from the heart and it shows. I’m so proud to know my mother is well taken care of cause of really good people like this!!!! You can tell she has been at this facility for a long time and I pray to god she stays!!!…. Bless her heart!!…

I would say that the staff treat the residents like family. The facility has a very warm welcoming, Country feel that is a pleasure to visit. The only complaint is the lack of consistency in management. The residents, who are able-bodied are not experiencing outside activities due to staffing issues. However; based on recent communication from Glassford Place, we're confident that this issue is being addressed.

Glassford place has been a great fit for my loved one. It certainly isn't the most beautiful building, but the people are great. My loved one has easily formed friendships, and because it is so small, it is very much like a family. The social director is fantastic. There seems to be an activity going on at least once a day. I am very thankful my loved one lives at Glassford place.

They do what they can but improvements boil down to the staff and resident ratio

From my experience with at Glassford Place, I give a 5/5 to all aspects. From the beginning of the process, through to move-in, and up to the present, the people there have been so great! Talking to my mom today, she was telling me how much she enjoys the activities and the young woman who organizes them.

We are happy with the care our loved one is receiving but due to the staffing struggles sometimes the communication and the consistency of the care is lacking. Even though our loved one does not take advantage of the activities there are plenty for the residents to do.

They were great to work with and very patient. The staff were very helpful. The food was okay, just average cafeteria food. But I really appreciated how much they stayed in touch with us. It took us a long time to place my mother because she was adamant about not going. When it became clear that she needed memory care instead, which Glassford doesn't offer, they were instrumental in getting us to the right place for my mom to receive the care that she needed.

Clean, well-maintained facility. Staff was very welcoming. [name removed] provided answers to all of our questions and concerns.

This might be a good option for my Dad. I like the idea of individual apartments and courtyard. They are allowing 30 min visits with family on their porch. They don't currently have any open beds, but the receptionist directed me to their sister companies through the parent company, Enlivant. Their are openings at the sister homes in the Phoenix area.

Very nice, but more expensive (probably worth it if he could afford. Friendly staff. A good tour with lots of info. Appears very neat and clean.

I can say that the receptionist, nurses, caregivers, and kitchen staff are wonderful at Glassford Place, as are the residents. Of disappointment is the lack of activities, which are very limited in scope. Many scheduled activities are also not carried out due to lack of a larger number of participants, or lack of a staff member to start an activity. A new activity director would be a blessing to Glassford Place if they could also be hired full time. Was told by staff that residents mainly sit in their rooms watching T.V, folding their laundry, etc. in between meals. Housekeeping is not able to tidy up rooms each day. Instead the one housekeeper cleans all once weekly with a 'through' cleaning is said to be done once monthly. I could not recommend this facility except to someone whose loved one is maybe bed bound. I'm sorry that the director and head nurse do not take an active role is what is going on in Glassford Place and defers all activity responsibilities to the activity director. They must know that lack of stimulation. etc plays a huge part in the health and wellness of the residents. Sorry this could not have been a very positive review of Glassford Place which employs many wonderful people whose loving care seems to be what keeps this facility afloat.

this is just for glass ford place. The staff enters the room when ever they desire even with out knocking. They take all your over the counter vitamins and supplements until or if you can get a prescription from a doctor for them. they are used to people who need considerable amount of care and do a decent job from wha I can see, I do know they are bound by state regulations.

I’ve been very pleased with the people that work here and how they care for my Mom. The whole set up is very nice. It’s a smaller facility and there aren’t a lot of residents, so there’s a lot of one on one care. Everything is situated on a single level because they’re very conscious about safety and security, which I really like. They have plenty of things to do and they check up on everyone a lot, which is something I was worried about because I didn’t want her to be in her room all day. The food seems to be very good. 3 times a week they have chair exercises, there are games that they play on different days, just about every day there’s a domino game going on, and there are a lot of different types of crafts. They’ll take the residents to lunch, if they want to go out, on Fridays and there’s even someone that comes to do their hair if they’d like. The staff has been very proactive in taking care of my concerns and they’re very open to our needs. I would recommend them and in fact I already have.

I love this smaller environment for my mom. They go above and beyond with my mother and checking to make sure she is OK. The staff is really friendly. If I have to call and leave a message I get a call back quickly. They have a secured courtyard if they want to go outside. They have people come in and do a hair salon 1x a week. The do lots of daily activities like music and they help mom with the bingo. The food is good here and 3x a day. Mom is an ex veteran and they are helping me with all of that paperwork which is amazing. I would recommend this community if you need more care.

We toured this facility and nothing really stood out for us here. The community appears to be outdated it could use to be refurbished and lightened up inside. The place was clean but everything looked dated and didn't give that welcoming feeling. The staff was very nice and helpful on the tour and the dining staff went out of their way to acknowledge us as we walked through.

I went there recently to try to get my mother in a nice place. The first thing I notice was how dirty the facility was, not to mention the furniture was so worn out. That was my first impression of the place. Second I met the nurse, I didn't get a good vibe of her, she seemed not interested in when i was explaining how my moms condition was..,. Thought that was rude, second I had a tour from the sales lady who was very unhelpful, she didn't know the answers to my questions, she would change the topic and i was so confused ..food was awful, cold plates, portions were small, no special diets for diabetics... My mom is diabetic. So i had to ask. Dining service was bad, i had to get up and get my own drink... ( when there were four caregivers in the dining room) the only nice person they have there would be the activity man, very sweet, warm , and very welcoming. That i give it to them very nice guy. Last i thought the morning shift came on a little to aggressive and pushy... Especially the red hair one, i think her name was [Removed]. I left hating the place and terrified for those who have their loved ones living there. Please stay away from this understaff place.