Five Star Premier Residences of Reno

We moved our Aunt into 5 Star of Reno a year and a half ago. She fit in almost immediately and has received very good care there. I feel the staff are very caring and attentive and they really try to have interesting and varied activities for the residents. My Aunt particularly enjoys the exercise classes, physical therapy, and the drumming classes.

The overall experience is a solid 4. Cleanliness is a 5. Friendliness of staff is a 5. Quality of care is a 4. It's difficult to provide assistance for a Parkinson's patient. My caring for a husband with Ataxia would rate a 4 as well because you can't keep up with this kind of person. Meals, I've eaten there and it's not a 5 star kind of dining, but the food is presented well, tasty and made fresh in house. However, the kitchen has changed hands. Based on my past experience, I would give it a solid 4. They have a nice like bistro for drinks, fruit, pastries, soup and salads type things. Open until like 2 pm. Very nice for a snack. Activities are what made me choose this facility. Always something to do, games, cards, movies, trips, shopping, a bar for those that have that need, library, crafts, get togethers for special holidays and birthday. Probably even more than what I know. Value for cost - I think it's good. It's an expensive place to be in a care facility. Must have some resources on your own.

On [date removed] I took my 88-year-old father to visit this pretty location in Reno. We visited with a sales counselor who told us about this property and wisely shared the importance of being “proactive rather than reactive” when making a decision about when to make an important move like this. We were impressed with him and his conscientious, kind, patient, and respectful demeanor. He showed us the fantastic movie theater, serene exterior areas, and we could appreciate that they have an impressive, elegant library upstairs. We liked that they offer a few assisted living units with its own cozy dining room. We found that all the employees we encountered were friendly and engaged us. We highly recommend a visit to this gem in Reno!

As a single senior woman with no family locally, I chose to live at Premier Residence of Reno because owning and maintaining a house with a large yard became too much of a burden and expense. Living here I enjoy the variety of meals served all day long, the weekly housekeeping, the activities and weekly field trips, and the peace and quiet of the beatiful surroundings.

60-yrs included 50-yrs running a High-Tech Information Firm. My wife suffered a stress related stroke in 2020 and I a US Navy service-disabled Veteran of Vietnam, realized a need to revise plans for retirement. We closed that High-Tech Info Firm! Our daughter (at Lake Tahoe) found Five-Star Assisted Living Facility for us. The 5-Star support staff has provided guidance for mending as proven by the past year! • Front desk (concierge & Mgmt.-Team) focal point to address & alert us of all. • Support staff included apartment-cleaning, laundry, etc. • Activities and staff to maintain our physical and mental fitness. • Fellow residents to share situations and desire to move forward with. • Result: “We Are Home” after 60 robust and cherished years together! All while participating in 5-Stars multiple-activities (i.e., Card games, Bingo, Exercise classes & sessions, seated volleyball, facts-for-fun, Technology assistance as needed, etc., etc.) and three well balanced meals of our choosing.

Dad mostly enjoys living at Premier 5 Star. The care is good when they have enough employees. They do have a problem keeping employees. They’ve been short staff for a long time. I believe it’s been going on 3 years. Due to the short staff the dining room is closed, so the food is delivered to the resident. The food arrives cold and unappetizing.

I enjoy the people who live and work here are nice. The food is varied. I attend the book club, and church services regularly. The drivers take me to and from the grocery store weekly. All the drivers are amicable. I would highly recommend this community to any senior looking for their next home!

I was here before covid times, so I was able to take advantage of all of the amenities that they offered. I did a lot of research and I found this to be the best convenient facility in the Reno area, it is right in town unlike some others. The staff members here were all very professional and I would recommend them to others who are looking.

They have been very helpful getting Mom settled. There are a variety of activities offered. The food is great and varied. Mom has settled in here and really likes it.

This wasn't our first choice, our first choice had no room. This is working out okay though. The staff has been very nice. They seem to keep the people that want to be busy, doing stuff and being busy. It's clean, and the staff is friendly. They are a pretty nice place. They seem to put out good food. I am not a huge fan of the way the dining is set up though. There are only two meals included, you have to pay extra if you want to eat three times a day, and they don't have a salad bar. Other than that it's working out okay.

My loved one was here for a short time, and for the most part this is a really great place. It was one of the nicest places we looked at, and there are some really great people there. Unfortunately there were a few issues that were handled very poorly by specific employees that prevented me from giving this place 5 stars. But the management really stepped up and let those concerned know that how they handled it was not acceptable, and that it wouldn't happen again.

Nice, older facility. Many on staff are nice and caring, but policy keeps them from providing all the support that resident may need. Fine place for fully functioning residents. Not great for folks needing more help. Not too helpful when residents are in transition. Did not respond well to family involvement, even though they said they wanted involvement. Words and actions did not match. I found we were overcharged for things (different than contract and written materials) and they were unwilling to correct $$ problems when they were pointed out.