Elite at North Naples

If you are placing your loved one in memory care, you should consider Elite. I’m very pleased with the care my husband receives. [name removed] and [name removed] are caring and involved making sure everything runs smoothly. Check it out and I think you will be impressed.

It’s no wonder this community has such high staff turnover and management changes, as the owners care about nothing but the bottom dollar. If the poor caregiving, urine smell, and rundown appearance don’t give you pause, then the financial instability of a company over 7 figures in debt should. All these issues point to poor management, which leads to poor care. This has been an ongoing issue for years. Since they’ve driven off all of the good caregivers and staff that want to help the residents. Please do yourself a favor and look elsewhere. The prices are not worth your loved ones life. If you wonder why the community has good reviews. Notice that they’re mostly from other marketers in the business. Back scratching at its finest.

My mom got SCABIES 3 times between April -Nov 2022 living in cottage 2! She was continually being reinfected because they were not following proper protocol. At the time of her move out it was my observation that several residents still had a rash. In my opinion my moms cottage was filthy, I had to routinely clean her room myself. The living room couch had brown smears on it that no one would clean for weeks. I saw no supervision of caregivers behind the closed doors of the cottages. It was typical for me to see them more interested in their cell phones than in the residents. One day I walked in to a caregiver asleep in the chair! There is constant staff turnover. In 2 years, 5 exec directors, 5 director of wellness, 4 marketing, 2 office managers… I wish there was more space I could write a novel of reasons to stay away. Please don’t be fooled by the 5 star reviews, I too was approached to write a positive review for The Opal. Shame on me for not moving my mom sooner.

This company goes over and beyond to help get the patients the help they need, in a timely and efficient manner. Their staff is knowledgeable and friendly. I would definitely recommend this place who could use these services.

Amazing all the way around!!! He was knowledgeable, and patient… A real relationship builder, and has a honest delivery plan! He was easy to work with! I would recommend his services to anyone I know. Thank you!

[name removed] gave me a tour of the community, and I must say. I was very impressed by the hospitality and professionalism of the staff there. Compared to other facilities, the operations here are above the rest.

Very caring and compassionate staff! Management cares about what happens in their facility and will hold their staff to a high standard.

Very clean and beautiful facility would recommend this facility . sails marketing representative extremely professional thank you for the outstanding work that you do. I had a couple of difficult questions he walked me right through them with ease extremely patient man thank you

The facility is amazing! So thankful for the knowledge [name removed], shared with me on what they have to offer the senior citizen community. Definitely a place to look into for your loved ones to make sure they are well taken care of and safe.

I absolutely love [name removed]! He has a great personality and he is very thoughtful. He also takes pride in what he do. There should be more like him! Definitely a great role model and leader. [name removed] keep up the great work! Families deserves more like you.

Overall clean place and friendly staff for when I needed their services. I appreciate all that these workers do daily. It's good to know that there are people here that will provide great services to my family members.

Very nice staff, Staff ESPECIALLY LEADERSHIP really care about what they do and the wellbeing of the clients. Within the community the Opal provides a beautiful home style setting, with the open cottage style feel giving the residents a level of independence in which matters. The court yards could use some love but over all the team in which they have been able to onboard bring a hard working ethic to the table.

While touring the facility, I noticed that you get a vibe like you were in a family gathering, like you have a family member at home with his friends around him/her. I also saw that the staff was very caring with their patients, treating someone with memory problems, takes someone with a lot of patience, and that’s what I saw. If you’re looking for a facility that will make your love one feel at home this is the place to be..

Couldn’t ask for a better place than this.. My nana absolutely loves it and tells me her previous location doesn’t even compare to this one!!.. And she’s definitely sweet on [name removed]! Such a big help and amazing guy to her as well as us!!

[name removed], the new Director of Community Relations is amazing! He is attentive, physically present and available, wants to help, and shows care and pride in all he does. He is friendly and its always a pleasure working with him. Thank you!

My 89 year old mother had to be evacuated to Miami from her Fort Myers ALF when hurricane Ian hit. Her Fort Myers facility was flooded leaving her with no where to go when the Miami facility had to discharge her. The Opal came to the rescue and walked us quickly and efficiently through all the details of arranging mom’s admittance. I can’t say enough about how helpful and caring the staff was and the excellent care they provided mom during this trying time. Thank you to everyone for all that you do,!

Mom moved in with us from Denver after suffering 2 broken hips with in 2 weeks of each other. While in the hospital she was diagnosed with Stage 4 Alzheimer’s. It was overwhelming to say the least. We found The Opal and couldn’t be happier for her and us. From day one the whole staff has been not only to us but Mom for sure. They send us pictures of her engaging in all the activities and her smiles. She loves to help with the other residents. It gives her a purpose. We are not so worried about her “going downhill” so fast with the people at The Opal. It has eased our minds so much. Thank you all so much

Where do I start??? I've had to bathe my own mother because she has not been bathed in 2-3 days when I visit and smells. I never see any human empathy from the aids. A new guy just arrived, and he screams "help" at the top of his lungs everytime I visit. All he wants is to talk to his wife, but they won't let him. Then there are the chocolate morsels I found on a table one day. Turns out a patient had taken those out of her colostomy bag and set the "nuggets" on the table. No one noticed for who knows how long. Toilets don't flush, holes in walls, every time I visit, it's something new. Directors come and go every few months. If I didn't visit, things would be horrible for my poor mom.

The staff are wonderful and everyone knows all of the patients and it helps me sleep better at night knowing the care that my loved one is receiving. The food is also amazing. The chef is so good for the community and he goes the extra mile for every occasion and has been there for a long time. They bring in people for activities and they always have something going on in the community for the residents. They have their own physicians and a whole care team that come in and out of the community also to see the residents. My mother is happy and this is all that I ask for.