Delmar Gardens of Creve Coeur

My husband lives in this facility and is surrounded by staff members who provide excellent care. It has been difficult with Covid this past year, but lockdowns and visiting issues were handled with the safety of all being the highest priority. It is a difficult job meeting the needs of each resident. I am thankful that I know my husband is in good hands, receiving his medications appropriately and is cared for.

I will start by saying I have worked in various medical facilities myself over the past 20 years. Every place has issues but we have been pleased overall with the care that my father recieves at Creve Coeur. I think they have done a good job as he can be non compliant and frustrating at times. He is mobile but has numerous other medical issues which made his care at home extremely difficult. He has been there for several years now and we have been happy with the care he has gotten. We are given updates with the care management team and they have been very accommodating with our schedules as several members of our family live in other states. COVID has been tough but they even had staff help him with facetime so he could chat with us which ment a lot. They offer a lot activities (or did pre covid) which my father seemed to look forward too. He has also had assistance with setting up doctor appointments and rides to doctors which has especially been helpful being out of state.

I don't even know where to start. This place is not fit for any human being. The facility is awful and the care is worse. Prior to being hospitalized my dad lived at home, drove, and was mostly independent (except for walker dependent thanks to a foot drop). After being hospitalized my dad was transferred there and less than 24 hours later I initiated the transfer process (but he was still there 7 days total). I ended up doing a majority of the work because the social worker failed to call us back when my husband told her where I wanted him transferred to, and then she was off for 2 days. One morning they failed to serve him breakfast all together. He is bariatric and they failed to put him in a bariatric bed or have any other bariatric equipment for that matter. They did not make any effort to give him his nocturnal bipap until after he was there for 4 or 5 nights. They fail to have the most basic of medical equipment that senior citizens need including urinals and incentive spirometers. Over the weekend he was just left to lay in bed the entire time which the whole point of him being there was to get him pt/ot so he can go home. The only good thing I encountered about the place was the receptionist that answered the phone who was always very pleasant and the ability to do window visits whenever I wanted where I could speak through the screen. The place reeked of urine that I could smell through that window. He did receive decent care from the physical therapists and some of the other staff about 2 of the 7 days. They lost some of his clothing and so he was simply transferred without them (and was told "we will look into it" yea right). This place is not fit to care for such a vulnerable population,, or really any human for that matter.

When I went to tour, they told me to come in through the independent living but I accidently went in through the assisted living and it was terrible! I wouldn't put my dog there. The tables and chairs were also the foldable. There were residents eating in the hallway. When I first walked in, there were 2 ladies sitting in the office and when they saw me, they did not get off of their cushions to help me. The independent living side was beautiful and fancy.