Comfort Care-Alzheimers

I was trying to find assisted living for my 52 y/o sister, from 1500 miles away. The Mesa County Ombudsman told us that [names removed], the Comfort Care owners, are MOTHER AND DAUGHTER. She also gave me [name removed] cell phone number, as well as cell phone numbers for other facility owners. The Ombudsman treated this information like it was common place. In a call with Comfort Care/[name removed], we mentioned something about a mother/daughter team. They did not like that we knew that fact. Another thing they did not like: I used the phone number the ombudsman gave me to call the owner one time on her cell phone between 5 & 6 PM, as I had time-sensitive information to share that my sister wanted to accept the room - so it seemed appropriate/critical to call. (It was the only time I called either cell phone number). [name removed] didn't answer, but complained about my call to my sister's case manger and to the ombudsman, AND to my sister's doctor's office. ? At first, they said they had availability for my sister. Then they didn't. That was the first time around. Then they came back and said they opened up a private pay room as a Medicaid room, and offered it to my sister. We made all of the plans, hired movers, etc. Then less than 2 days before the movers were coming and all help was scheduled, they literally yanked it out from under my sister and said "No". During the decision phase of where my sister would live, I asked Comfort Care about how many residents they have, and what the age range was, to learn if there were residents closer to my sister's age. They did not like that question! Rather than telling me that they thought it was an inappropriate question, they seemed to whine to everybody in town about it. Some other assisted living facilities have FAQ's online that answer your questions before you even have to ask. Comfort Care barely even has a web site, and instead of being happy that a resident has a strong advocate, their attitude was: 'you're a pain in the ass!' They stipulated to the County sponsored case manager that they would only work with him and my sister, and NOT with our family. Comfort Care gave my sister critical information about the day she HAD to move in, and that $58 rent would be due that day. (My sister has no money). My sister never shared that information with us. And Comfort Care didn't share it with the case manager to relay to us, so we didn't know about it. They gave critical information to a mentally disabled person, and they were surprised when it didn't all come together. They set her up to fail, and she did. Why would a 52 year old need assisted living and be eligible for a long-term Medicaid waiver if she didn't have mental handicaps? And if she has mental handicaps, why would you entrust her with information that was critical to planning a successful move? When we finally found out about the $58 due, I asked the case manager if he knew if Comfort Care would take a credit card for the money that was due the next day, since I live out of state and it was the quickest way to get it there. I guess they flipped out over that question. They vented to the case worker about how mad they were, and to the ombudsman, etc. Well then my response would be: just tell me and I'll find another means to get the money there promptly. As it was, [name removed] said that they didn't want someone like my sister living in their place, and they pulled the rug out from under us 2 days before the move. Really, it wasn't that they didn't want someone like my sister, it was that they didn't want anyone with a strong advocate like me. Any question ever asked, they flipped out over, but never to me in a professional, civil conversation; it was always emphatically, rudely shared with someone else as a complaint. And they will say that I called them an enormous amount of times. Not true. I called them a few times. They couldn't even handle a few calls, yet a bunch! I did nothing wrong except try to advocate for my sister to find a place that would be a good fit. Subsequently though, I'm glad for the way it worked out because she's in a place now with staff who truly advocate for her. The Comfort Care owners were very unprofessional, very fickle, and extremely cold-hearted.

I like that my mother-in-law is here in this smaller community. They have reached out to make sure she is welcomed. They are doing everything they have promised to do. They will make sure to give her medicine to her. The caregivers are very good. They engage her to join the daily activities. She will get here hair done on Thursday's. They have 3 good meals a day. I would recommend this community to others.

My mother's stay with Comfort care is going great! The facility is very clean and the staff is very friendly. They are also sure to speak with the family regularly and update us with any changes that may arise. I would definitely recommend Comfort Care!

This facility is a little outdated, but nice. It is always kept clean and I visit quite a bit. The staff is very professional and friendly. The good could be better, but the quality of care here is great.

I think they really make an effort to try and keep my dad happy, but of course there are limitations on what they can and cannot do since they have other residents to care for. They clearly really do care for the residents though. There are a couple of areas where I feel they could improve. For one, they need more activities to get the residents engaged. For another, the cooking could be improved. The food is not the best, but I do believe that is an area they are working on.

The staff at Comfort Care are warm and caring. The facility itself is home like not institutional at all. My dad's transition went far better due to their caring and patience. I'm so glad we found this place for my dad.

They are having all kinds of major problems getting the television hooked up, which mom does not like, so that is one annoyance. But everybody there is very nice. It's a residential house that they have added on to, and could stand to be updated a bit.