Clearwater at Rancharrah

It's a truly amazing facility. The staff, the food and the attention to detail was all top notch. Mom passed away there on [date removed] She was comfortable and in peace. I'm very grateful to you. I visited her daily so I know how they worked with confidence. I ate many meals with her. The food was stellar. I would say 5 in all categories with the exception of the activities. Mom never participated or left her room. Her level of care was high. She had total nursing assistance and she was visited by a hospice nurse once weekly to ensure she was taken care of properly. Although the cost was high, it was fair for her level of care. Her clothes, hair and bedding was always clean. The staff was truly amazing. I'm so thankful that she could stay there.

Mom barely eats. Her meals are soup and deserts. I think she has been assessed higher than she should be. They give her one pill a day. I think initially she was going to get more medical attention. I do not get a weekly or monthly call from the medical, nursing or hospice staff on her condition. I need to talk to management about that. I visit her every other day so I can assess how she is being cared for and how clean she and her room are, It's a very good place. I'm glad and relieved that she is there. My mom is not easy and they all managed to win her over. Her clothes and bedding is always clean. Her hair is washed. It's all wonderful and as advertised.

A two bedroom apartment was available short term in an assisted living facility. Generally a positive experience. It is pricey. The health department staff responded well when Mom had two health events taking her to the ER. We understand that the ownership of Clearwater changed recently. This could be affecting services. The kitchen and wait staff seems to be in flux. We have heard that other retirement facilities have had difficulties hiring and retaining staff.

I recommend it because staff took good care of my mom and it was always clean. I'm very happy with my choice with this place. There were choices and they catered to personal likes. There are three meals a day and healthy snack in afternoon like avocado toast-staff did have communication with the family.

My mom was only at Rancharrah for a few months before she passed but they were wonderful. The paperwork process was easy. She made friends quickly and immediately started being more active. She was calling me 3-4 times a day before living there and that was cut down to a few times a week because she was enjoying herself. The staff all personally knew her. They were consistent in medication considerate which she had started to fail at herself. She enjoyed the outings, activities, and crafts. After her passing they gave me the time I needed to collect her belongings and were very considerate. I would move her there again in a heartbeat.

The staff members at Clearwater at Rancharrah were always always caring. Based on the experience we did have with them we would most definitely recommend them to other families.

So far my loved one likes it. She really loves her caregivers. They're so caring and sweet. But it's not the most organized facility. They lock up at 8 pm, and we've had trouble getting someone to let us back in. I think they're understaffed due to Covid and having a hard time hiring people. My loved one is also not thrilled with the food. They try to do a lot of fancy dishes, but sometimes it's good to have more normal, basic meals. I know there are some residents who really like the food though, so it just depends on your tastes. There's not that many activities, and they'll do strange things like start showing a TV series in the middle of the series, so you're lost if you haven't already been watching. The bar isn't open yet, and they don't even have their liquor license yet. We've voiced some of our concerns with them, but they haven't seemed all that receptive. It's not as great here as I thought it was going to be. All of the infrastructure is there, but they just haven't found their stride yet. Again, a lot of that could be due to Covid.

They are a new community, and are still working out some of the kinks. Some of the kinks they are working out is the operation of the heat and air conditioning, and showing the residents how to operate this in their room. My loved one enjoys some of the people that are on staff. The community has a chef, choices for meals, and other items you can order. My loved one enjoys the food. They keep our loved one active with activities, even my loved one's doctor has mentioned being pleased with all the activities available. It is more expensive than some other communities by hundreds, but being newer you would expect that.