Charlotte Stephenson A ProMedica Senior Living Community

My friend has lived at Charlotte Stephenson for the last year and a half, since her husband passed away. Every time I visit her, she's busy socializing or doing an activity. It's much better than seeing her at home alone and sad. The staff are all very welcoming and helpful. Very nice place.

My grandmother has been at Charlotte Stephenson for the past year. I can’t say enough about the caring staff who take care of her. They show her so much love, it’s like they are family. This is truly our home away from home. ??

I have a family member at Charlotte Stephenson and they are thriving! Without going into detail, I’ll just say that since living at Charlotte Stephenson, my family member has put on weight and is healthier and happier than they were at home! Don’t wait, the benefits of healthy meals, socialization and great care are waiting!

I had a wonderful experience visiting Charlotte Stephenson Manor. The staff were very friendly and introduced themselves. The menu looked great and residents were engaged in a serious bingo game! This is where I would like to go, when my husband and I are ready.

My grandmothers best friend stayed at Charlotte Stephenson. All the staff are friendly and knowledgeable. The facility is clean and neat, always decorated for the holidays. Activity staff is always doing some fun activity. Residents all seem happy.

As a new resident, I appreciate the extra time and effort the staff have given me to help me feel comfortable. They’ve gone above and beyond to make me feel at home. The food and activities are nice, as well!

The staff was very caring snd highly efficient. They took a personal interest in my father in law. Great food with meals varied and tasty. The facility was very clean. Overall experience was excellent

"This is the place for your loved one!" The caregivers and staff are professional, compassionate, friendly, like family. The treatment of the residents is the BEST! The environment is clean and well maintained. The individual apartments can be decorated to your liking. Activities happen daily and "field trips" are a common occurrence. Lenawee County families are blessed to have such a fine assisted living home available to them.

We were told by the facility hospice could come in with him and be an extra set of hands after he had RSV. We were told this did not have to mean end of life care. As soon as hospice started it was like they gave up on him. They stopped wanting to feed him, drugged him up, stopped wanting to help him out of bed to use the rest room and eat. They sat there as we watched him die. It was awful and heartbreaking since he had done so well. We feel like we were miss led and failed him.

Patient care is amazing, nurse staff was amazing! Nurses onto much that I can negative. If we had issues they were addressed immediately. What stood about about this place was the cleanliness, memory care security, staff ratio to patients. Helpfulness from front office staff getting Mom transferred from where she was originally at.

48 hours was all that was given me to keep my Dad safe. He couldn't return home and insurance was making him leave rehab. A Place for Mom made an appointment for me at Charlotte Stephenson Manor among other places. My experience with them was one of understanding, through explanations, and peace of mind. 2 months later that is still my experience. My Dad is well cared for likes the people caring for him. Charlotte Stephenson Manor gets my vote as the best Place for Dad.

My loved one was previously a resident at Charlotte Stephenson and the experience was great. We were very happy and pleased with the facility and the staff, overall. All of the staff including maintenance, house keeping, and administration seemed very kind and caring. They took care of requests and issues very promptly and were very helpful. My loved one didn't participate in the activities, but everything else was great. I would recommend this facility to others.

Toured several communities in the area and none compared to Charlotte Stephenson. The staff is wonderful and caring, and everyone is so friendly and welcoming. My loved one has their own apartment and their own bathroom, which makes her feel more independent. Now when we visit, I feel like her daughter instead of her caregiver.

The meals seem very boring and they seem to be the same from week to week. They need more variety. Value of Cost-everything is high and I have never had a parent in care to compare to. Yes, we would recommend this community to other families. They are very caring and [name removed] in the office was a great support assisting me in getting my mom moved from her previous location. She truly was a Godsend to me

When we were initially looking for a place, Promedica was the first one to come out and evaluation my mom, and they were right on top of that. The staff are friendly and helpful. They do get back to you if you need to get ahold of them. They're very attentive, and we have no complaints with the care. Their meals are good, although they need to improve their gluten free diet. Compared to other places, it's a good value. It's not the newest facility, but we're very happy with the care. I've already recommended them to other families and continue to do so.

Great friendly atmosphere.

This community is great, I'm really pleased! They're as friendly as you can get, professional, and helpful. Mom is on a restricted diet which is challenging, but they're really trying hard to accommodate it. They offer a variety of activities and she enjoys them. Communication with the family is great. They're doing an excellent job all the way around. Housekeeping is really good. I'm ecstatic for her, she has friends here and is very happy here. I would recommend them to anybody.

My father has been a resident at Charlotte Stephenson for a year and has received excellent care. I originally chose this community because they offer 24 hour nursing and I found the atmosphere to be homey. The staff and residents are friendly and engaging, and the staff have gone above and beyond to assist my father. Despite my father’s physical and cognitive challenges, the staff have been caring and innovative in resolving these things and meeting his needs. My father, who had been totally resistant to moving from his home, admits that while he would rather be at home, he doesn’t know another place he could receive the same care. I would highly recommend Charlotte Stephenson to anyone searching for Assisted Living or memory care for themselves or a family member.