Carriage Crossing at Rivergate

The facility is clean & well maintained. Everyone who works there is helpful & competent

Carriage Crossing at Rivergate is a great place! My mom loves it there. Staff really seems to care about the residents. They stay busy all the time but take the time to care for individuals who need more attention. Room sizes are more than adequate. Have different sizes of rooms to meet everyone's needs. Try to keep residents busy with different activities. They even have a happy hour once a week .

Carriage Crossing has been a great place for our mom. It is clean and has such an inviting feel to it. The staff is amazing and take such good care of all the residents. They are so friendly. We are very pleased.

Our experience has been nothing but awesome! We were met with open arms by Lisa, and those that worked alongside her during the time of making a decision to move our mom into assisted-living. From the moment that I spoke with [name removed], she calmed my nerves and was with us every step of the way. She provided all the information we needed to explain the process. Since this was all new for my sister and I, Lisa and the staff loved on us too. The transition to Carriage Crossing for Mom went seamless. The entire staff were/is so welcoming. The facility is beautiful and provides lots of activities for the residents. No regrets on our decision.

While [name removed] will promise to let your loved ones age in place as a selling point on the front end, ultimately it's not her call and is up to head of nursing how long they stay and when they go. Deceptive sales. Other than that, pretty good place.

It is one of the nicest assisted-living facilities we have ever seen. The staff is very friendly and helped us every step of the way with my dad. He loves it there. Carriage Crossing was also one of the more affordable options with our family's limited budget.

They were an excellent facility! I highly recommend this place! It felt like home! The staff was such a blessing to us! Our loved one had loving care givers. The meals were not always visually appealing nor were they always as flavorful as he might have liked. Excellent price!

My family and loved one have had a good experience with Carriage Crossing at Rivergate. The staff are great, caring, and helpful. Everyone seems friendly. There are meals and activities to keep the residents social. Overall, this is a community we would recommend to others for their loved ones. Dinner yesterday, French fries with gravy on top. Open can of tomatoes and cheese on bread Hot dog only for dinner. Please help!

The community is currently undergoing a change of ownership and this has possibly caused a lack of communication. The dining area is very nice, and nicely decorated. The meals look very good. The staff try to engage the residents with activities. Overall feel when you walk in the community tries to make it feel comfortably. [name removed] at the front desk is incredible.

We really liked the location of Cadence at Rivergate but as far as improvement we think they could of improved on the quality of the meals as well as the dining experience. We would still recommend this community to other families as a consideration for themselves or for their loved ones

Our first impression and first thought we had about Cadence at Rivergate was just how beautiful the community it. The staff there are just wonderful and really have gone above and beyond. When our loved one came to move in they had a big welcome sign for her and we really appreciated that because that was something they did not have to do. We have not had the meals their ourselves but our loved one has gained weight so we assume they have to be good. Based on our experience we would recommend this community to other families.

The staff are friendly when they want to get your resident into the community. Once your loved one is in, the community doesn't care. There are residents dying there, and there are residents being transferred out to other communities. My loved one has fallen several times and my loved one laid on the floor for a few hours because the call button didn't work. The community stated that the call system went out and they are bring a new system in for the residents to use. There have been COVID breakouts over the last couple of months. When this happens, they place the residents on lock down and they aren't able to come out of their rooms. There isn't enough staff to care for the residents, properly. I feel there is some prejudice going on in the community. My loved one was discriminated against and the staff member that brought it to my attention and the director's attention was fired for bringing this to the forefront. The community doesn't have a proper dining room and no proper meals either. The residents are receiving cheese sandwiches for meals for example.

All the staff at Cadence seem to genuinely care for the residents. It is clean and well maintained and I felt very comfortable about him being there.

We do believe they have new management but we aren't sure - but the staff that we have had the chance to get to know they are super friendly. Compared to other communities that we looked at, this was the best price for everything we needed. We have not had a meal there ourselves, but when we speak with our loved one she does not complain. She enjoys the activities especially the dancing and music, and they have even gone out to go bowling. Based on our overall experience so far with Cadence at Rivergate we would recommend this community to other families.

They do what they can with the activities, at the moment they do'nt have an activities director but they are working on hiring a new one. One thing that stood out to us was the size of the units, and we would recommend this community to others.

The community to wonderful. I would definitely recommend this community to others and already have.

Some of the staff members were great, and somewhere not that great. Our experience with Cadence Assisted Living at first was great, but then they really started to mislead us. The communication was great, but then all of a sudden everything went quiet. Due to the extremely high level of medication that gave our loved one, they called us saying she needed a higher level of care then what she initially needed. We were disappointed in them at that moment. The workers themselves were great, but after that experience that was caused by them, the staff administration became less accommodating and less helpful.

This is such a wonderful community! They accommodate and coordinate with the families to see their loved ones daily!! I don’t know what I would do during Covid if I couldn’t see my parents. Would highly recommend them to care for your loved ones!

Cadence has a newly remodeled community. They provide a safe and secure environment for staff and all the Residents in their care. **They have remained COVID FREE!** We have been allowed to visit our loved ones on-site in a designated area which has help both them and us. Their activities keep everyone engaged and they even do outdoor bible studies and take them to the park for picnic (brown bag lunch) and to feed the ducks! (Social distancing and masks) They have a full menu selection and Social dine as well! I would highly recommend them!!!! Five Star