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I would recommend it if that is the type of facility they needed. We liked the facility and the staff was friendly and welcoming.
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9.2
Review Score
Review Score
13 reviews9.2
Out of 10
5 star
77%
4 star
16%
3 star
0%
2 star
8%
1 star
0%
A Place for Mom has scored Brookridge Heights with 9.2 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookridge Heights has 13 reviews with an average "overall experience" of 4.6 out of 5.
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I would recommend it if that is the type of facility they needed. We liked the facility and the staff was friendly and welcoming.
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Response from Brookridge Heights
October 31, 2024Thank you for your kind words and recommendation! We're delighted to hear you found our community welcoming and our team friendly. It means a lot that you enjoyed the experience, and we’re here if you ever need us. Warm regards, Alison
The staff was nice, my mom seemed to like everyone who cared for her. My mom seem to enjoy bingo, she didn't really participate in much else, she was not physically active. I don't really know what else they offered. How could they improve on the food? I'm not sure, she only seemed to enjoy eating the salads.
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Response from Brookridge Heights
October 31, 2024Thank you for sharing your thoughts with us! We’re so glad your mom connected well with our caring team and enjoyed bingo and our salads. Your feedback is valued and helps us continually enhance our offerings. Kind regards, Alison
All are 5s except for Care Services which would be a 3. Mostly that is based on poor communication. Their day to day staff should have more training on de-escalation and a better system of communicating to each other and to families.
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Response from Brookridge Heights
August 20, 2024Thank you, JC for your feedback and kind words! We’re glad you had a positive experience overall. We take your concerns seriously and are committed to improving communication and training to enhance care services. Kind regards, Alison
I would definitely recommend Brookridge Heights to others. The staff is very friendly and helpful. There are lots of activities scheduled for the residents to participate in. The meals are delicious. The move in process was very easy. It happened so quickly that they let us use their furniture for a few weeks until we could get mom's furniture there. The room is very spacious. They communicate with my sister, who has power of attorney. They make suggestions like having us buy mom a clock or let us know if she should have a doctor's appointment.
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Response from Brookridge Heights
December 7, 2023Thank you Mary, for recommending Brookridge Heights! We're delighted to hear about your positive experience, from the friendly staff to the seamless move-in process. Your feedback is appreciated, and we're committed to maintaining excellent communication and service. We're grateful you chose Brookri dge Heights for your mom. Wishing you all the best in this new chapter. If you ever have suggestions or questions, feel free to reach out. Warm regards, Kathleen
The Brookridge Heights is great. The communication between staff and one another is poor as is their communication with families, especially when challenges arise. They do not seem to have any defined protocols for challenging behaviors that arise. Things are kept very vague
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My loved one likes mostly everyone there, that cares for them. Some are better than others, and the place seems clean but is very expensive. My loved one feels that, the food could be better. We picked this community because of the proximity.
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Response from Brookridge Heights
October 14, 2022Thanks so much for your positive review of Brookridge Heights. We value your opinion deeply and will share your 4 Star review and feedback with the team members and leadership team. Kind regards, Alison
Based on feedback I have gotten from mom, she has been very happy with the experience so far with Brookridge Heights. We needed a place quickly and right after contacting A Place For Mom, within minutes Brookridge called us and we were able to move her in the following week. My mom needs care and they are providing it and I am very grateful for that. She is on dialysis and they wheel her out and help her get into the bus. I have had no complaints from her about the facility. They always treat her respect and are super friendly and helpful. She is very happy with the food but the portion sizes are a little too large for her. Overall we have been pleased.
Response from Brookridge Heights
April 18, 2022Thank you so much, Lora for taking time to share your review of Brookridge Heights. We value your opinion deeply and will share your positive review and accolades of the team members with our leadership team to ensure they are recognized and celebrated. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
The Brookridge team made dad's move in simple and easy. everyone went above and beyond. such a smooth process! I feel so comforted to know that dad is being well cared for in a beautiful setting! the staff has been great. they are so respectful and kind to him! I really appreciate it!!
Response from Brookridge Heights
April 18, 2022Thank you so much, Melanie for taking time to share your review of Brookridge Heights. We value your opinion deeply and will share your positive review and accolades of the team members with our leadership team to ensure they are recognized and celebrated. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
these people are God send. they have put our mind at ease and we know we made the best and right choice when choosing a community for our loved one. we are confident in their programming and can see our loved one thriving and living her best life!
Response from Brookridge Heights
April 18, 2022Thank you so much, James for taking time to share your review of Brookridge Heights. We value your opinion deeply and will share your positive review and accolades of the team members with our leadership team to ensure they are recognized and celebrated. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
Well the first observation : regards food preparation & selections. The food is served cold from lunch thru dinner. The kitchen does not contain warming lights , resulting in cold food. Also various meat items are served under cooked, or not cooked at all . This will eventually result with patients getting food poisoning. Second improved supervision is needed regarding dietary needs. It appears all residents are provided the same meal as the entire population. There is too much salt and sugar added to each meal.
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Response from Brookridge Heights
April 18, 2022Hello, Joseph my name is Alison. Thank you for taking time to rate Brookridge Heights. Your experience is important to us. I have shared your review with community and regional leadership. I’d like to learn more about your concerns. If you’re open to further discussion, please send us a private message with your phone or email address. We’ll reach out to talk personally. Thank you, Alison
This is the most wonderful place in the world for that amazing group of people who are in need of assistance. The staff, management, directors, nursing, etc.. are top-notch. Loving, kind, patient, the best of the best.
Response from Brookridge Heights
December 29, 2021Thank you so much, Lynn for your heartwarming review of Brookridge Heights. We truly love that you have had that experience and will be sharing this will all community and regional leadership to celebrate. Please let us know if you have anything further to share in the future and thanks again. Kind regards, Alison
The community is really nice and clean. The people seem to really care. It is one of the few places that seems more like a home, than a hospital. They seem short staffed a lot of the times, this could be related to the pandemic. It can be hard to get a hold of somebody.
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Response from Brookridge Heights
July 19, 2021Thank you so much for taking time to share your experience of Brookridge Heights. We value your opinion deeply and shared your positive review with our team. Your feedback was greatly appreciated. If you could let us know your name the next time you call, we'd love to be sure you have all the contacts to best reach us! Kind regards, Alison
We chose Brookridge Heights because my daughter felt this was the brightest and had the best atmosphere for keeping me active. everyone here is also very friendly. The room sizes vary, I have 3 rooms for mine and it is very adequate for what I need. I think they are very good with their covid infection control and have been great with keeping it clean and keeping residents safe. I would recommend to others looking.
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No data collected
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Response from Brookridge Heights
April 23, 2021Thank you so much for taking time to share your experience of residing at Brookridge Heights. We value your opinion deeply and will share your positive review with our team. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
See what the neighborhood has to offer and what’s nearby:
Brookridge Heights offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Brookridge Heights 9.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (906) 225-4488 to reach a resident at Brookridge Heights.
To reach a resident at Brookridge Heights call: (906) 225-4488
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.