Brookdale Winter Haven

From the time we stepped in the door, everyone was pleasant and hospitable! The sales representative is very knowledgeable and answered all our questions. I was also impressed that she would answer my texts and calls promptly. The Facility was clean and has a comfortable, homey feel and mom has told me that she feels comfortable in her new place! The staff are great and her room is kept clean and the laundry is done once a week. Mom also likes going to the dining room for meals and having conversations with other residents. I have had meals with her and the food is delicious. She loves the entertainment and activities that are provided. Especially the music...she loves to dance! Our personal experience has been great and I would highly recommend Brookdale of Winter Haven as a wonderful place for your loved one.

I am happy with the care my father is receiving; however, there have been many discrepancies between the price I agreed to pay and what he has been charged. There have also been issues with what services and supplies my dad should be receiving. It has been a continual struggle to be in agreement with the facility. After 3 months at Brookdale we are still not being charged the correct amount for rent.

Years ago, I helped a friend of the family out with her moving into Brookdale. They were amazing then and they’re amazing now if you’re looking for a place for your parents, choose Brookdale Winter Haven you won’t go wrong.

Horrible facility! They would make promises and not follow through. [name removed] passed on [date removed]. They failed to keep him comfortable during that time. Terrible experience. I would tell anyone not to go here!

We have had issues with the nursing staff not bring able to put in for medicines and refills. Telling us we needed to go buy items for my family member. My family member has fallen 4 times since in the facility. The last time he was released from the hospital to the therapy center, we came back to finding mold all over his complete room. Thankfully he was still in rehab and only stayed in another room for 2 weeks before they moved him back to the treated room. The office still have not reimbursed us for food, items that had to be throw away, furniture is still molding and items have never been treated for mold. Overall not pleased in different areas.

Positive for the most part. Recent staff turnover has been created some instability for the residents.

Brookdale Winter Haven administration and staff went above and beyond to take care of my mother-in-law when she was being very difficult and obstinate. They tried everything they could to get her to adjust to her new home, but she refused to cooperate. Even at that, they kept her there and cared for her when they could have insisted we move her. I will never forget their kindness to our family.

What we like the most about the Brookdale Winter Haven community is the staff, activities, and cleanliness. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.

I think it has dropped off a little because of employee turnover. I don't eat there but mom complains sometimes. But I think her taste has changed as she ages. I have nothing to compare it to but based on the experience we have had so far, I would recommend this community to other families.

A lovely community with both assisted living and specialized memory care available in two separate buildings. Very kind and caring staff. Management genuinely cares about the residents' well being and doesn't hesitate to reach out if needed. I really appreciate that. The apartments are on the smaller side and are nicely kept. Both buildings are very clean and well maintained. Lots of activities if you're a joiner. I particularly like the very strong security measures that are in place. All guests are required to be buzzed in and residents cannot leave unless they're buzzed out. Conveniently located near shopping and a hotel. A lovely community.

There has been a lot of staff turnover in management and nursing staff. Medical assistance is very limited, so we do most everything on our own as they are difficult to work with. The food is good; kitchen manager does a great job.

The staff at Brookdale Winter Haven was communicative. The housekeeping was virtually nonexistent. About the only activity was bingo. The meal times were at ridiculous hours and took a long time to get a diabetic menu, then there were extra charges. I do not recommend Brookdale Winter Haven to others.

Big issues with the process of getting their meds. Dad wound up having to go to the hospital because they were not checking his diabetes. Head nurse was nice to Dad. Immediate staff not management was also nice. There were bedbugs in his apartment, and they never informed anyone. We had to throw out all of Dad's stuff. After I brought it to their attention, the new manager mentioned that they had such problems in the past. Dad did not like the meals at all mostly because of the repetition and flavor. Breakfast was a sore spot for Dad, As every time he asked for something they never had it. I pretty much had to go and fight with them to make them understand that they needed to check his blood levels at least twice a day. After that they were more on the ball. Had a problem also with getting his clothes washed and cleaning of his apartment. It got to the point that there was mold in his toilet. We would put his clothes out to be washed but then he would never get it back. The new manager said they were having quite a problem, with having the right kind of candidates for hire. Dad passed away [date removed] after he arrived at Brookdale. There were a lot of growing pains and I was constantly having to go over there. The assistant manager is horrible, but the rest of the staff was nice to Dad.

I would say that Brookdale was a nice small intimate community. I chose Brookdale for the size and the price.

Without a doubt I would (and have) recommend them. They exceeded expectations. We picked this community because of 1) location, 2) all one level, 3) choice of "apartment". Not just a bedroom, 4) appearance and smell, 5) friendliness of entire staff.

What our family likes the most about the Brookdale Winter Haven community is the very friendly staff members they have working there. They respond quickly to requests. Very clean facility and they keep my mother engaged with the activities. Based on our experience we would recommend this community to other families.

We toured Brookdale Winter Haven and worked with them for a bit. Everyone there was very kind and helpful. However, my loved one passed away before she could move into this facility. The cleanliness and friendliness were great. The staff and value for cost were also great. I would definitely recommend Brookdale Winter Haven to others based on our experience with them.

The admission representative, who worked with me to get my brother admitted was amazing. She returned calls and texts promptly, understood my needs, and went beyond my expectations to help us. My brother died a week later but told me he felt safe and content as soon as he arrived at Brookdale Winter Haven.

The staff is very friendly & helpful to my loved one, but they like other places are understaffed. The recent mgmt change has had a positive effect. The facility/building has experienced some serious water issues, which after several weeks is hopefully resolved. Easier access to building would improve customer service. An associate has to let you in & out which takes them away from doing their jobs & delays access which can be frustrating. Overall, the caring staff is so appreciated by us.

We chose Brookdale Winter Haven because what they had promoted about activities in the memory care unit. They have been without an activities director for well over a month. I can see myself that they are short handed just like everyone else. The staff that is consistent is really good. Overall there are just some improvements that they could make. In the county, it is one of the top memory care facilities.