Brookdale Torbett

I enjoyed my tour of the community, and I'm pleased with what they have to offer. It's a great place, and everyone seems to be happy and engaged. I like that they have an exercise class and are clean.

The overall experience is fine - we are still struggling with staff finding ways on their own to get her to shower. With the care services, same thing, it takes my mom or I being present to get her to shower and it feels like staff thinks it's easier so they just wait until we show up to attempt. They say they "prompt" her but she refuses. It is frustrating.

There is too much staff turnover even at executive director level, internal communications and coordination between staff members could use improvement. The common areas smell at times, Room cleanliness OK, but not great. The staff are friendly even though staff turnover is a problem. I feel like issues noted above with internal communication and coordination and staff turnover impacts quality of care. [name removed] has very few complaints about his meals. The activities are hard to judge. I don't think [name removed] participates in many of the activities, if any. [name removed] is on Medicaid, so cost is not an issue at this time.

I toured this facility a couple of weeks ago, I was very impressed with the staff members and the facility itself. The staff members were knowledgeable,The food looked very appetizing, the facility was nice and clean and the assortment of activities being provided was fun and engaging to all the residents. Happy smiling faces all around. Overall loved it. Very pleased.

It was a better experience than I expected with how smooth everything was. The coordination with care and speed of help with getting mother situated was excellent. They accommodated my families needs very well.

I had a friend who moved his wife into Brookdale, and that's why I chose to tour with them. No one else is as good as Brookdale, and I won't be going anywhere else for my wife's care. I had the best experience on my tour and they were super helpful.

The community has a very friendly and knowledgeable staff. I know my mom will be welcomed and my mom smiled while touring this community the entire time. I recommend this community to anyone who needs memory care for their parents.

This place is very well kept, I see all the staff hands on 24/7 interacting and caring for their residents, meals are beautiful plated, care is exceptional, housekeeping and laundry are done on the clock and activities are engaging to their needs.

It's traumatic having to put a loved one in a home. This place is more like a resort so that makes it easier and they allowed her to keep her dog with her! Grounds are nice. The rooms are spacious. She feels safe and loves the staff.

The people at Brookdale Torbett are great. They really care about their residents. Very clean community, and good to work with family. Great food too. We highly recommend for memory care in the Richland area.

I thought Brookdale was very knowledgeable and helpful. The community is a home setting that feels like home. It is what I want and like for my dad. I like that they take animals and my dad taking his dog with him is important. I like that the staff is engaged with residents and activities.

Felt the staff was capable and compassionate for my father's situation. I believe the environment is safe and secure. I am very hopeful that his behavior and his quality of life will improve while being in the community.

The workers at Brookdale Torbett Alzheimer’s Community really pay attention and don’t leave their jobs often. I think this place is the best for anyone who needs help with their memory. I would tell others to go here.

I was really trying to find a home quickly for my mother that was in the hospital waiting for placement for three weeks. [name removed] Was so wonderful and actually worked hard to help me get mom Quickly into there facility because my mom was needing placement asap. All worked out and mom is here and adjusting little more everyday.

Everyone is so nice and friendly at the Brookdale Torbett community and based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones

It was alright. They were the only location that could handle the severity of my father's Alzheimer's, but the stress still wore down the staff. We hired multiple additional people to come to Brookdale daily and look after him one on one because he was just more than the staff could handle.

I need to add that we are extremely happy with the care of Brookdale Torbett. About 80% of the staff are hard working and very caring. I have visited many times with a duration of 5-6 hours per visit. This is a memory care facility and it's probably difficult to get reliable staff but we have con the whole been very impressed with the care my mother has received. She tends to fall and they have a camera in each room to report any falls. We have been notified each fall and the staff will use their personal phone while in the room so I can be included in the assessment and decisions for my mom. They get to know my mom and report to me how she is doing when I'm not there. They are heroes working there. We had an unsatisfactory experience with Brookdale Canyon Lakes assisted living and it took a lot of convincing to try another Brookdale but the memory care is so much better, night and day! We feel it's a safe place. Couldn't say that for the other AL.

I would never take a loved one there again. They do not care for their patients. My husband died in their care when he was perfectly fine previously. They didn’t give him anything to drink, he got totally dehydrated, and his kidneys shut down.

My family member made a good adjustment, which reflects positively on Brookdale. He seemed comfortable there pretty quickly after moving in. They seem to be maybe a little understaffed. I've had one maintenance issue that they've been slow getting around to. But my family member has made a set of new friends and seems to like the food there. I like the convenience of the physicians they bring in that visit in-house. And they also coordinate with an external pharmacy that deals with the meds.

Brookdale has been fantastic for our family, we feel very fortunate that our loved one is there. It is not cheap but they have the highest level of care. The executive director [name removed] has been incredible, she is very competent, caring, and knows how to form relationships with our loved ones, our family and the other residents. She understands individual health care plans for each residents The rooms are a little dusty, you can see it on the dark floors but overall it is very clean and they really do amazing work over there. We are happy where she is nice, we know she is in the right place.