Brookdale Sussex

Our aunt would be found wearing clothing with feces all over it. A week after she moved in, they reassessed my aunt and tried charging her over $[removed] more a month (my aunt didn't have those funds). They stated that my sister signed for the increase on the day of our Mother's funeral (untrue). Medications were administered but she was not watched while taking them. When we cleaned out her room upon moving, we found at least 20 various pills all over the floor. Housekeeping was not done on a weekly basis. Feces was found everywhere. It all depended on the staff. Some of the staff were great - kind and patient. Others seemed to like to aggravate residents to cause a ruckus. Knowing what we know now - I would never recommend Brookdale to anyone. Meals and dining were good. Out of all of the times that I visited, I never saw any residents involved in any activities. Once we started pointing out the inadequacies at Brookdale, shortly after - employees no longer worked there.

It’s been such a rewarding experience volunteering at Brookdale Sussex! Whether it be playing Bingo with the residents, dying Easter Eggs or singing holiday carols, fun is had by the entire community. I love the atmosphere that feels so much like home.

We are having issues with the staff right now, they are several understaffed which we understand but we have to beg and plead to get our loved ones clothes changed, laundry washed and keep on them about bathing/showering. The food is terrible and house keeping needs a lot of improvement. We are just extremely upset

We came to see the community for a tour and the person who was our guide did a good job and they were able to answer the questions I had and did well letting us see the community. My mom thought the room was too small for her. She wanted an apartment that she could call her own, not just a room. We had to look at another option.

My mother is still taking some time to adjust to her move into this community. However I do feel she is safe, and in good hands. I do feel comfortable with her move to this facility, I have no problem with it. It is a beautiful community with kind people. They provide good meals, and nice activities for the residents. Hopefully with some more time my mother becomes comfortable with this community, and I would recommend it to my friends, and family.

Everything has worked out well for my husband with his move to this community. They are taking good care of him, and his needs. The community looks nice when I come to visit him. They do a good job with the cleanliness. They provide meals, and good activities for the residents. The experience is going well for us in this community, and I would recommend it.

The transition is going very well! The staff are amazing and the facility is very well run!The director is also so amazing , and they giver very personalized care. My loved one also liked the facility because it is smaller and has more of a personal feel.

I toured this community I did not like the small rooms. The community had a odor from something that had been cooked and that was not good. We know that they have activities for the residents. Families might want to consider a tour of this community for the care of a loved one.

This is an excellent community, and we a good, but short experience. My brother in law was here for a short time, but during his time here he was happy. Everybody is very kind, and helpful. He loved the meals, and enjoyed his time in this community. I would highly recommend this community, it is a very nice place.

I really liked the Brookdale Sussex when I toured it, but they turned down my aunt because of her limitations. We chose another community but this one would be a great choice for someone looking.

The community is very well maintained and the staff is extremely friendly. The administrative staff has been very helpful and is always willing to talk and keeps us well informed. The activities are well planned and numerous and the AD encourages all to participate. Mom really loves the home cooking. Clients are given personal attention and treated with respect.

This was nice but had a large one time fee. I didnt like that the rooms had no shower. The staff to patient ratio was 9-1. This didnt meet my husbands need.

I think they were very friendly and my dad enjoyed the people there. Being a little bit on the small side there were not a lot of activities. The hallways were small which made it hard getting through sometimes, especially with wheelchairs. They only had one-room studio apartments, so they were not very big rooms.

All is going well at Sterling House. I'm satisfied with the services, friendliness of the staff, cleanliness of the facility, and services they offer.

We toured this located when we were looking into care options for our loved one. This was a nice looking place overall. It was well kept and clean, and the staff were all very friendly. However, this was not a locked facility and wouldn't work well for Seniors that wandered, so it wasn't a good option for Dad.

Right now, I'm not understanding Sterling House. My mother tried to get off the back porch twice in one day and she didn't get off but we were told that we have to have 24hr supervision so we had to have family take off of work to sit with her. We hired somebody on Sunday and since then she had gotten out and now they're not saying she needs the supervision anymore. I don' know what's going on. The guy that's there for managing it is new - he's young. Most people there are in wheelchairs. There are only 3 of them out there that are mobile. My mom is more with the dementia and she can get agitated so it's kind of like a learning experience.