Brookdale Stonestreet

The community of residents is great. My mom has made many wonderful friends. The staff do not seem empowered to make improvements to the number of employees or the quality of the food or food service. It's the biggest detractor by far.

Great food! And lots of it! The employees that work with my mom are wonderful! Activities are ok, could be more exciting and varied. Excerise program is very lacking. They should take lessons from the community center with a weekly yoga class or deep breathing/meditation or chair aerobics, etc. Extra assistance fees are a little high for the lack of follow through.

This place was suggested by PT care manager at University of Louisville Hospital. Total mistake. My loved one's oncologist insisted my loved one be moved. Brookdale gave him a room with NO BED. We had to rent one. The would not feed him. He was totally blind. He went downhill fast and never recovered. Died on [date removed]. They did refund some of our money but not all. They should be reported to the state nursing home department. It was a total NIGHTMARE.

Its very clean, very nice apartments, reasonable activities, good social environment, beautiful landscaping and outdoor seating. It can take a long time to get help when the call button is pushed. That does concern me. The food quality is often quite poor with many residents leaving it behind as inedible. But the deserts are always good!

We're very pleased with Brookdale. The administrative staff, and nursing staff are very helpful and caring. The communication is above average! We would give Brookdale the highest recommendation! The Activities Director always has a full day planned for the residents. The different activities are trvia, shopping, movie Monday and Friday Flix, bowling and bingo to name a few. Snacks in the community room every day in the afternoon, between lunch and dinner.

You probably won't be able to find a better place for your loved one, than Brookdale. They were tremendous to work with and the staff communication with the family was excellent. There were three meals a day served and the residents had choices to choose from. The staff made sure that the family was comfortable during visiting our loved ones in the dining room or in the common areas. The staff truly went above and beyond for us.

You do not know how things will turn out unless you move your loved one in. I do not fully understand the community fee that was definitely a shocker to us. I do not feel there is enough variety in the food menu. The biggest complaint from my father is that all of the staff members have a master key and nobody knocks.

I feel like my loved one is in a safe, clean place. And they would contact us if there were any issues. He seems very happy. The staff say he's made a lot of friends. They presented themselves the way they actually run the facility. They're upfront with any questions or issues that you have, and they seem to address them right away, whether it's maintenance or dining or anything else. Really my loved one only has a couple of complaints. First is the food. It's not like home cooking - it's more institutional and doesn't have as much flavor. But he is given options to substitute if he doesn't want what's on the daily menu. We talked to management about it, and they said they wanted him to be happy and were going to work with him. Second, he also wishes they had a more involved Catholic mass. They do have a weekly Catholic "mass," but it's not much of a mass, just a small service. But he likes the location. It's in a wooded area, offset from the street and very quiet. I think the cost is pretty fair, and we got in on a special, which helped defer the cost. They also rotate different promotions.

The food is very good, and what we really enjoyed about the staff was how accommodating they were. They were just very nice people to deal with and we would recommend the Brookdale Stonestreet to others.

Overall we were pleased with the care of our loved one. I would recommend you check this community out for your loved ones.

The rooms at Brookdale Stonestreet community are nice and adequate. When it comes to the food they serve. our loved one seems to like it, and we would recommend this community to a family or a friend.

Do not recommend. We thought it was a good place for mom at first but soon found out it wasn’t what it seemed. Lies & inconsistencies. Paid for medicine to be given daily but would see they missed days - sometimes multiple days in a row. They were suppose to be helping with cleaning & dressing during COVID but found out too late they neglected her & lied to us. Once she was sent to ER we found she had a black eye & feces stuck to her skin indicating that they just let her lay in feces. All the Depends we bought & delivered for 2 months remained unopened. Her toe nails were so long they were growing sideways into her other toes. She had lost 20 lbs & screamed when anyone touched her. She was never cognitive from that point & passed away shortly after. Brookdale admitted to showering her before calling for an ambulance to take her to the hospital with pneumonia. We believe this was an attempt to hide the neglect & feces buildup on her skin.

This is a nice community for care for my mom. The staff is outstanding and very attentive to her needs.I like knowing that the community is clean with a good enviroment. The menu is good with a lot of healthy choices. They offer my mom to participate in the activities. We would recommend this community for the good care for a loved one

My father has recently made the move into this community and so far things are going well for him. The staff have been easy to work with and I am comfortable with the care he has been receiving. The property has been clean for him and they have a great selection of amenities for the residents. Overall it has been a great fit and I would recommend it to anyone.

Dad likes that there are lots of vets there, and is slowly adjusting to being around a lot of people after living alone for 8 years. He's critical of the food, but likes going to the dining room, and he never misses a meal. Staff is friendly and helpful, but communication among family and service staff has been a problem at times and there are no care plan meetings. Coordination of outside medical services, physical, occupational, and speech therapies leaves family often in the dark. Facility is safe and offers many activities, but maybe initial expectations were too high. Still family is optimistic .

We had a tour and found that they were not a good fit for us. It is an assisted living community and my dad does not need the assistance yet. They may be an option in the future if we need that.

I'am doing well since my move to this community. It is a nice facility with kind people. When I need some help the staff is always right there. They are very kind. The community is well-kept, and they do a good job with the cleanliness around the community. The have a nice shaded area outside, and you can go out there whenever you like. My experience in this community is going well, and I would recommend it to my family, and friends.