Brookdale Onalaska

Brookdale is a wonderful home. It is smaller than some and the care is great, the meals home nice and the staff couldn't be better. Just a great happy home for those who need it.

Brookdale Onalaska is smaller and very personable. The facility is very homey. They offer lots of activities for the residents. It is a great place and everyone has been very helpful.

I'm a former family member of a resident, I don't not approve any body to stay at brookdale , bland food , unsupportive staff , inappropriate outburst from other residents staying their , it was just a overall horrible experience and my mom told me alot of staff would vent to her about their own personal issues and other staff members, it was just an overall negative experience for the both of us .

Our family and loved one have had a wonderful experience with Brookdale Onalaska. The community is a small and very homey place for your loved one. The residents are active and personable along with the staff. My loved one enjoys it here, and they feel at home. There are lots of activities for the residents to participate in. Everyone is so nice and helpful.

They were understaffed and they told us that they would adjust the staffing to met the residents needs, but they did not. I feel like that when we noticed our mom needed more help, they started charging us more, but she didn't get that help. Our mom's doctor recommended she be move to a secured environment, but after several care meetings, Brookdale assured us that they could meet her needs and wanted her to stay there. Until she eloped and was missing from the building for two hours, then they called us an insisted we have 24 hour private caregivers until we moved her out. It was a very disturbing and disappointing experience.

I toured Brookdate in Onalaska on August 6th 2018. I met with [name removed] who was excellent and really seemed to love her job. She spent a lot of time with us and was always available for questions. I liked many things about this facility. It is small with only 19 residents which allows for them to get to know each other more easily. I liked that the residents get peeked in on every 2 hours through out the night but not awoken. I liked that they offered a very prescriptive care plan and were willing to accommodate just about any special care needed. We ended up going with another facility but it was a difficult choice. The other facility had a larger private apartment, more common area, onsite therapy and was closer to my home. I feel my mother in law would have done well here and I hope the same is true of the facility we selected.

They were great to work with .... always willing to talk about different issues . Everything went GREAT!! My Dad loves it there !!!??

All is well for my mom and she is getting the care she needs. I think the activities are good but not seeing some on the weekends. The staff are courteous and have called us to let us know of any incidents. She enjoys the meals very much, it has good taste with options.

The staff have been nice, helpful, and welcoming to my friend. Everything is in good shape around the facility. My friend has not complained about the food, he eats very well. There are activities available but he is not interested in that, so my friends and I visit him often.

This place is very small. Everything is home made. They garden and eat the veggies. They do have openings for singles. They have a manicure person as well as a hair person come in once a week. No showers in the room. They have to go in the hall shower room to bathe.

Clean and tidy and attractive setting. Very quiet, we didn't see any residents sitting around or doing anything at 2PM. Reminded me of a pretty nursing home. We want something different for our parents at this time.