Brookdale Nine Mile

On all 8 items I would have to give top scores. 5 across the board. I found all the folks at Brookdale to be friendly and helpful, and the health care staff were awesome. My only concern was that they should have been in more of an acute care facility. Their needs were more than the average memory care patient and while I couldn't see it then, I do now. Perhaps the intake process could be updated to see "deeper" into the patients needs. I don't think the give classes in prognostication.... but perhaps a medical person could be a part of that. The staff were great. They were very attentive to their patients. Personal hygiene was a bit "off" with the residents. On a few visits the urine smell was very strong on the unit. That would be my only issue. I would like others to know that the facility works really well with Visiting Angels and Hospice.

Base price is too high. Add-ons add up fast. The building fee(or whatever it is)to get in was outrageous and with the monthly cost being high there is no reason for that fee.

Definitely need more staff. And better accountability!!The people caregivers were great. The PA not so much. I had to clean up my husband's room many times.

The facility is great and my sister [name removed] loves it there. Beautiful facility kept up very well. The staff are wonderful people all family members are very happy. We are very pleased with Brookdale.

We do recommend Brookdale Nine Mile to anyone needing memory care for their loved one. The facility is attractive and clean. The staff are friendly to family members and caring towards the residents. They offer wonderful physical activities and social interaction daily.

I gave them a 4 because there have been a couple times that we have had to follow up on something they said they would contact us about, etc They are incredibly friendly and in tune with their residents. The facility and staff has provided great stability to our family member, has helped to transition them smoothly into the facility. It's always great to see so many residents up and around when we visit, sitting and interacting with each other and the staff. Moving to Brookdale Nine Mile has provided us peace of mind as well.

Our family Saw some really good things happening but there were some issues . They are willing to make changes but we will see if they follow through. I would recommend but with caution, diligence and check out the facility because they are not all equal just because they have the Brookdale name.

I know many of the caregivers and residents at Brookdale by name. I visit the facility frequently for hours at a time. I have nothing but respect and admiration for most of the caregivers at the facility. They treat the residents as people, demonstrate respect for each one, and exhibit personal concern for each resident’s wellbeing. The caregivers work hard to make the care facility a very pleasant place to reside considering the special circumstances of the residents and the resident’s limited abilities. In my opinion, the staff and management of the care facility care very much for each of the residents.

This used to be “the place to go”. After almost 4 years at BDNM we had to emergently move mom to another facility for her safety. Twice in the last year with new senior staff, the ala carte billing increased dramatically, but not truthfully. The executive director does not communicate with family, at all, ever, unless his supervisor directs him to do so. They charged for things undelivered or undeliverable because there was not staffing to provide the care they said she needed. Care staff are wonderful and do the best they can, but are so spread thin that room calls can go 30 minutes without answering. This is the most expensive memory care facility in the area and they do not deliver value for the cost. Beware, and please google the numerous corporate lawsuits.

Great staff! Very friendly and responsive. Ask for what you want.... like meeting everyone upon admission.

The staff is very friendly and caring. We were very confused when we first got there, because no one really met us to introduce us to the team or tell us what would happen after we left our parents there. For days, they didn't know what was going on either, so I would tell others to ask questions.

We chose Brookdale Nine mile because they first time we met with them they were completely honest and told us it wouldn't be cheap. We talked for an hour before we went on the tour. [name removed] who is the director was very forthright with us and we really appreciated it. He made sure to let us know that she would be able to stay here until end of life. I would recommend them to others.

My mother was placed here and while they started out great, we have moved her. Good staff started leaving and they were very neglectful of residents. They locked them down during covid and instead of isolating the covid patient, they locked the residents in their rooms, didn't shower them and didn't allow much for mental stimulation. The rooms were rarely cleaned by them, if at all. The food was often cold and seemed left over. The things they say they will do on their website isn't accurate. They had industrial size rolls of toilet paper on the backs of their toilets and my mom could not turn around to reach it. We cleaned her room and we brought reasonable toilet paper. They took advantage of our being new to placing someone and charged us the highest price for everything and didn't initially show us the cost breakdown for things. We didn't get the list until just before we moved her. Our complaints went unheard and made us feel like it was our problem to fix, not theirs.

I would recommend this community for your loved one. the staff are really nice people I love them. The tour was great but it was also prior to covid so many things have changed since them.

We chose Brookdale Nine Mile because the facility is memory care only, so all of the residents here are memory care. She has a double room and shares with a roommate, but they do have single rooms available as well. The staff is just amazing, my mom calls them all her friends. I would highly recommend them to others looking for dementia care.

We paid between [price removed] to [price removed] per month. The food doesn’t resemble the pictures on their website. We mostly saw lots of oven fried to death chicken strips, yellowed edge iceberg lettuce salads, tater tots, and canned mixed veggies. There is no podiatrist. We ended up caring for mom’s feet ourselves. My mom needed physical therapy. The therapist gave my mom a list of exercises to do. Hello? My mom had dementia. The staff at Brookdale didn’t do her exercises with her. We had to do it. My mom’s toilet never worked properly. For two years, it didn’t flush properly. Her room wasn’t cleaned regularly. We had to complain to get her laundry done. At the end, we found my mom soaked in urine up to her shoulders. Yes, we complained to management, but all we ever got was platitudes. There were never any decisive action plans put in place to remedy our concerns. I blame managements complacency for the issues at Brookdale.

They are very good at what they do. I believe the level of expertise in memory care amazing. The care is very good for the residents and caring for each resident individually. This is what we want for our loved ones.

I would highly recommend this community to others. My loved one received the best care at Brookdale Nine Mile. We couldn't be more pleased with them. We were able to do virtual visits. The side our loved one was on never had any COVID cases. The community would take our loved one out to listen to music for an activity.

At the time we chose Brookdale Nine Mile because of the care that they provided, they were one of the few facilities that is able to provide hoigher lifts. They also had a phenomenal sales pitch, but the bang for the buck is not there. I would want others to know that they are understaffed, the food does not appear to be fresh. we have also had to repeatedly ask for things we should not have to ask for such as toilet paper, clean laundry, etc. When you call to ask a question about your loved one, no one seems to have access to any information. They always say you have every right to feel that way rather than changing anything. Overall, I would not recommend this community.