Brookdale Murray

This community is worth checking out for your loved one. The staff care about the residents and give good quality service. I only have contact with the director and the conversations are always great and I am informed.

In fairness to the facility the kitchen was being renovated so we patiently waited and in the meantime we told the staff members specific things our loved one did not like, and even if they gave her a piece of toast and coffee they would make her the happiest women ever. However it has been about a month after renovations and still they have not brought our loved one the small things she likes. She recently found cardboard in her soup, and the other residents do not like the meals either and sometimes will refuse to eat them. The menu looks great, but its fake it is just for sure. It cleaning staff is very nice and has kept our loved ones bathroom and bedroom spotless.

The staff members would be a five plus, however we do wish they had a little more nursing but the care takers there are absolutely excellent. Our loved one really enjoys the meals, and even during the pandemic they kept activities going. They are now starting to bring back all the main activities.

The rooms at this community were spacious. Our main problem that we had was with the administration staff. They would tell you one thing and do another. Our loved one needed to be moved from independent living to assisted living, we gave our 30 day notice and they still tried to charge us for the 90 days.

The community is great! My father was looking for a community and chose this one. Since his time there the community has made even more updates and renovations! I like that the staff was good to work with me to get his apartment on the first floor, the flow of the dining room and lobby area are neat/clean. Well decorated.

My uncle lived there until he passed. Hands down could not have asked for a better place for uncle [name removed] to have been. All the staff were very nice and it was a warm welcoming place.

Brookdale Murray is an awesome place. We are extremely happy. I could't ask for better. He has a good room. It's a beautiful facility. We had him at Spring Creek before and that place was just awful. They keep the place clean here. They have tables with nice table cloths in the dining room. The dining staff wait on you, he loves that. If he doesn't feel like coming down they will give him take out. I can come eat with him and order off the menu and they have a private dining room if we need it. They have lots and lots of activities. They will cart if him all over town if he wants them to. They'll bring him coffee through out the day. Everyone I've met at Brookdale has been happy to live there. It is the nicest place he's ever lived. It is very safe. He hasn't fallen one time since being here. He fell several times at Spring Creek. I am very happy.

The facility and personell was responsive. Their activity calendar was more full than other assisted living facilities, and we noticed more action from the residents and they were out in the common areas. Breakfast was the best meal of the day, the food is institutional, I think that all of them even schools are using more prepackaged and precooked foods. Overall the experience was really good, the director and the staff were very open with getting her enrolled, they were up front with us. They spent a lot of extra effort and time figuring out a deal with us. The facility was not over-decorated, We went to one that was way over-decorated. The open room where people could go in and play games was something we really liked, and they had a very good library and you can check out books. They were very accommodating in getting my mom in, for example, the bathroom door was too small to allow for her chair and they took out the doorframe and extended the width of the door and put in a new frame. We were told that they had planned on doing that anyway, but having her there seemed to force their hand to get it going.