Brookdale Harbor Bay

Across the board I would give Brookdale a 4. The staff is very attentive to my brothers needs and as a result, [name removed] is doing amazingly well. Based on the experience we have had so far, we would absolutely recommend Brookdale Harbor Bay to other families.

Very caring team; who is also professional and thorough. They Show respect to resident and the family as well as keeping the resident's dignity,

Mom moved from another facility and our experience here has been so much more positive. The office staff processes insurance information accurately. The care staff is very involved with the residents.

It's a wonderful facility with a wonderful staff.

Very caring staff.

We are new to the facility, all staff is very nice.

friendly experience

The staff and healthcare are very good. Always trying to make residents and families welcome.

Brookdale is a fantastic place, a real community.

From the moment we walked in to tour we knew it felt right. Everybody was warm and welcoming. I feel Dad will be "seen" here and treated with kindness and dignity. Great peace of mind.

Mom moved from another facility and our experience here has been so much more positive. The office staff processes insurance information accurately. The care staff is very involved with the residents.

The staff truly care about their residents. Prior to coming to Brookdale, my brother was at an Adult Family Home and the care there was absolutely horrible. The care team at Brookdale have treated my brother with kindness, love and respect. He is thriving. Although he has Alzheimers, he has gained back his zest for life and his happy personality. He's is happy, well cared for, and safe. We are so thankful for this team.

The staff are all very friendly and they know all of the residents. I always see them cleaning up. The communication with the family is great. The meals are good. Very tasty. I would recommend this facility. It's not the highest quality looking place, but the care exceeds the facility's looks.

High director turnover. The staff that stays on are excellent. They provide good care and know the residents well. They are friendly and caring. This is a difficult population to care for. The facility tends to smell and cleanliness can be marginal. They do have a good custodian on staff now but were without cleaning help for a while. For how much we pay, the cleanliness needs to be improved. They have an excellent nurse, office person and activities director.

We’ve been extremely happy with Brookdale after a bad experience at [removed]. She had a bad UTI they mistook for “bad behavior” and asked her to leave after a long hospital stay. Of course Mom wanted to go home, but it just couldn’t be. Brookdale to the rescue. She loves her room at Brookdale and she loves the staff. The biggest thing is that she feels SAFE and she is. UTI’s are caught early and treated. Every person there engages with the residents. The food is good and they have monthly “themed parties” for family members to come and enjoy meals with their loved ones. They have a resident cat that is adored and visiting dogs.. All rooms are monitored and the residents are free to go anywhere they like in the facility. Residents can be autonomous or receive help as needed for dressing, toilet etc. They have plenty of activities and my only wish would be getting my mom to participate more. We visit often so are very aware. She is Safe and cared for..

My mother had lived in various assisted living facilities and her care seemed to be falling through the cracks. The staff turnover was horrendous and every few months a new group of care givers were learning what my Mom needed. Then I found Brookdale Harbor Bay! Most of the staff have worked there for years…several for 10-15 years. This facility is dedicated to memory care so Mom can wonder and explore the entire facility instead of being locked down in one small area. Mom loves living there and everyone is so kind and caring. The family of residents are indeed treated like family and Brookdale often hosts special lunches and BBQ’s for all of us to gather together. The nursing staff is quick to discuss changes in Mom’s status and the business manager works quickly to resolve any insurance issues. I feel like we are all part of a large team supporting my mother. Despite the residents varied physical and cognitive challenges, the staff is incredible at designing engaging activities.

My wife and i have been to several places with both her parents, and have had some less than stellar experiences. Now we are going though it all again with my 94 year old mother. We thank our lucky stars we found Harbor Bay. The accommodations are wonderful, clean and bright. They have a nice, cozy tv room, a great comfortable dining room with a view of Gig Harbor and two tv’s, and a cozy “living room” with a tv. The chef is very accommodating and will prepare special meals on request. They have activities every day for those who wish to participate, and participation is encouraged - they know the residents need to get out and move! The staff is very committed and highly competent. The executive director is top notch. You wont find a better place for your loved one.

The staff is very friendly, helpful, and very attentive. The community is kept very neat and clean but i would like to see more activities. I would recommend this community to others based on my experience.