Brookdale Delta MC

Our experience was awful. The administration was rude, turnover in staffing was horrible. There was no value to their care. Their whole front office staffing changed with in a month of our family member moving in. You couldn't get a hold of anyone at the facility after 5:00pm. Our family member laid in bed for 2 day not eating or drinking. All of her food trays were still next to her bedside. Was very gravely when we found her. She had an uti that had gone septic. No notification that she wasn't doing well.

We have been very pleased with our experience at Brookdale. The staff is caring and treats the residents with care and compassion. It is easy to talk to any staff member and they will listen to your concerns if you have any. The move-in was made easy and the stay has been pleasant.

Hosts were courteous, social, and informed. The meals were excellent, so were the drinks. The setup of the dining room was appealing also.

Impressed care of my parents. Staff members are very friendly and the environment is very clean.

It was so comfy and warm and inviting, It sure makes you feel like you're at home! The staff was so kind, warm, and helpful.

Love the space and staff. The art and vibe is super comfortable. Feels like a home. The garden area was absolutely beautiful.

My grandma lived at this Brookdale location and the staff were very caring and worked so well with the memory issues my grandma was having. The building is safe and clean. My grandma and I enjoyed sitting in the peaceful courtyard and birdwatching when the weather was nice. I would recommend!

I want to thank A Place for Mom all the guidance that was given to me through this process. I understand that all facilities of this nature has difficulty keeping staff and having enough staff so they can do their jobs well. Corporations should realize that the most important asset they have to represent their facilities are the staffs on the lowest ranks. They don't pay enough to keep people from leaving and too much pressure is put on trying to keep the beds full. A happy staff will be one of the best investments these Corporations should strive for. Thank you for recommending Brookdale for my mother. It is always so nice to see her smiling when I visit. All the staff I have dealt with have always accommodated my requests. They always have kept me informed and always responded to my chats.

Sat down with [name removed] and discussed the needs for our mom. She is very patient, fun and caring. [name removed] took us through the entire community and it was very nice. The staff was friendly and acknowledge us with a smile. I kept putting off seeing this place after I drove by a couple of times it didn't look like a very big place and I didn't see a lot of out door interest such as place/patio to gather and enjoy the sun etc. [name removed] kept us on her radar and would call to see how we were doing and if we were ready to see the place. Our life got crazy and she really helped by calling us to come see. She even called one day before we met and wanted to bring a pie to us. I decided to call and schedule a visit. I'm glad I did. The inside is so nice and large. I wanted the largest apartment they had and it was nicely decorated. If your looking for a place make sure you visit this. Our visit there was perfect but we decided on a different place that was more convenient to us.

The employees are all very nice, but they don't have enough staff to care for the residents are they should be care for. Every time I go to visit, my mom has grease hair and she stinks. I have to brush her teeth and her partial, as it always has food in it. I also like that they have exercise classes for them

My husband went to Brookfield when I coul no longer handle him at home. He had Alzheimers. The Covid pandemic had just started and I was not Allowed to see him. The first time I could, it was behind a glass door. I saw a very clear black and blue hand print on his upper arm. When I told staff I was told [name removed] did not want to take a shower and they would look into it. I never heard any more. Staff continued to try to give him a shower until one day he lashed out and bit a caregiver. He was then sent to the psych ward by ambulance for 2 weeks for observation. When returned to Brookfield, [name removed] went into someone’s room and took a banana. He was sent back to psych ward and we were told he could no longer come back to Brookdale. We found him another place and never had any trouble there. I was current with my monthly payments and was all paid up by the 1st of the month. Several weeks later. I was told I needed to pay $[removed]for the months activity fee. This was something new they just started. I said activity fee was never in my contract and Bill was long gone from Brookdale. After going around and around I finally called Ombudsman and they handled the case I could NEVER recommend Brookdale to anyone. The administrator is in my opinion, very ridged and hard to deal with. The staff is not trained well My husband has been dead now for 1 year. Doing this review has brought up memories of these and many more things that happened. It has been upsetting for me to remember it I hope it will be helpful to you and others seeking a good place Brookdale is NOT one of them

We had a very positive experience at Brookdale Delta Memory Care, our Dad was a resident during the Covid 19 pandemic. The staff was always very helpful and friendly. I think everyone was very fond of our Dad. He always seemed pretty cheerful when we came to visit. We stayed at Brookdale for a week while Dad was being quarantined at the beginning of his stay and were served food in his room. It was very good. They even offered snacks! I have no reference for cost comparison, but the care he received was very extensive. He needed lots of help, more than we could provide at home. He got that help at Brookdale. I am sure he was not alone at the end of his life, as the caring staff at Brookdale was with him most of that time with caring words and touch.

The memory care unit did not have enough help also because the memory unit was so large residence will get lost and could not be found for long periods of time. I believe for the car take care could have been better. I ended up moving my loveone because it was not a good fit for the price I was paying.

My mother spent the final two months of her life in hospice care at Brookdale Delta, passing away just shy of her 101st birthday. We were very pleased with the kindness and competent care she experienced while there. She was very content and we couldn't have asked for a better environment in which she could have spent her final weeks. The only drawback was a somewhat chaotic experience we had with issues of billing, but I believe it was just a passing situation that has likely since been worked out. In the end, matters were fairly settled. We left with a good memory of my mother's time at Brookdale Delta and especially of the kind people who cared for her.

This has been a warm welcoming place for my mom. It’s smaller than others but friendly and caring and seem to know my mom already even though she’s been there just over a month. The facility is clean. My mom is clean and likes it. Staff is friendly and informative.

I have been very unhappy with my experience at Brookdale. This facility, in my opinion, is not trained to take care of dementia patients. You have to talk to dementia patients differently, you cannot tell them they know better because if they did they wouldn't be where they are, you dont argue with them, they don't know the difference, you have to have patience. I am moving my husband within the next few weeks. The caregivers are expected to do too many different jobs therefore cannot take proper care of the residences. My husband needs completed care, he cannot walk, talk, (he is in a lift that needs two people to put him in it) and last night it took two aids almost an hour to toilet him and get him down to supper, The facility was short staffed last night which is the norm, therefore other residents not getting the help needed. I could go on and on but enough said. Thank You

I like the care here for my mom. We like that the staff is caring and helpful. This community is very clean and attractive. The meals seem to be appealing to her needs. They do offer a lot of activities. We would recommend that families take a tour for a care of their loved one.

My rating is based on the assistance our family received in transitioning my mom. They made it as effortless as possible and the staff are all very friendly and welcoming. As for the overall experience I would say it was great the activities and such I can only rate that on our experience over the last few weeks but it has been very good.

The only reason I gave Clare Bridge of Delta 4 and 1/2 stars is sometimes things would be laying on the floor in the room for a while. Other than that everything is clean. The staff are very friendly and attentive. The facility is peaceful. They are always willing to help here.