Brookdale Bartlesville South

My sister has been a resident here since January 2023. In that time her care level needs have increased as dementia has come to stay with her. Even though her physical needs and mental “readjustment” have changed, her love for you all has never wavered. I can truly tell you that this is the happiest place that she has ever experienced in her life. Dealing with depression, anxiety, low self esteem for the great majority of her life without professional help or medication has been quite a journey. At BROOKDALE, she feels the love of every staff member, jokes and laughs with them and thinks of them all as HER personal friends. She can be a very difficult personality on any given day but each member of your staff has a unique way of working with her. I cannot be more grateful for you all. I would love to know your hiring secret because I also see the same care for EACH RESIDENT! Amazing!

Frequent fun activities. Staff is friendly but often seems stretched thin. The building environment is clean and pleasant. I would recommend Brookdale Bartlesville South to others looking for assisted living.

I thought it was a fair value for my father-in-law. While he has dementia, he is in good health and still very active and manageable. I really like this place but he's only been there almost a year in 2 weeks. They raised his rent by $500 every month starting in January. That seemed extreme. The staff is incredible. One person they have sends me updates and pictures. She's great. The head nurse also keeps me updated. It's important because we're so far away. It's very secure also without feeling like it is. The rooms are perfect size for them . Lots of activities too.

My loved one is currently a resident at Brookdale Bartlesville South. Overall, her experience has been good so far. The cleanliness and friendliness is great. The quality of care and activities are good. We're still working out the kinks in my loved one adjusting to her new situation. It hasn't been all good, but we're hopeful.

Overall our families experience has been very good with Brookdale Bartlesville. The majority of the staff were very friendly and helpful. The community was very clean and very orderly. We would recommend.

We were lucky that [name removed] from Brookdale was standing around while my father in law was getting evaluated by another place. She reached out to me and I'm so thankful. He has dementia and is 91. He's doing fantastic there. Everyone is amazing. Especially [name removed] who coordinates activities. I can't believe how much he's adapted to this place. It feels alive with light, music, activities. All the nurses and assistants are friendly and attentive. [name removed] the head nurse is right on everything. My husband and I are just so happy [name removed] just happened to be there at the right time because we were lost on what to do. Didn't mention we're from California so this wasn't easy . They helped all the way. Absolutely would recommend them to anyone! What more can I say!

[Name removed] and the visit were very helpful and informative. The care providers seemed very committed to the needs of the residents.

The staff seems to be doing okay with taking care of my Husband and I believe they are knowledgeable about the type of care that he needs. He’s told me he doesn’t like the food but it’s at least well balanced and nutritious. They have a few different activities to do like musical events, bingo, and outdoor excursions like scenic drives. They seem to be keeping on top of everything cleanliness wise. It isn’t like home, but it’s been pretty okay.

While deciding on a place for my mother, we were told by a representative that this community had a better assisted living area compared to another location that we were interested in. In the short time that my mother has been there, the care service has been very good. The staff seemed to be doing everything very well and they know what they are doing. They check on my mother every two hours which was good. At night, she likes to keep her door a foot open when she sleeps and the staff respected that. However, there was a night when another resident got out of his room and mistakenly gone into the other rooms. I complained about this to the staff and they assured me that it won’t happen again. They suggested having my mother’s door shut, but because it made her feel comfortable she didn’t want to. The staff still remained very kind about that. Any complaints that I have had they take care of it right away and it all resolved very well. Every time that I have gone there they’re just so friendly. I have yet to meet anyone that is not.

Overall my experience was Sterling House of Bartlesville South was not a good one. The facility itself seemed nice enough, it was clean and the aides were friendly. However from the beginning the sales process just felt shady and high pressure. The representative from Sterling House really pushed me towards this specific community and shut down questions I had about other locations. I also was not happy with the nursing director, I only spoke with her briefly when we moved in, and then never heard from her again. They were also not clear with the billing process, there were charges they did not do a good job of explaining, and there was no option for refunding any portion of the rather hefty bill, despite my loved one passing before they had been at the community for more than a few weeks.