Bonaventure of Medford

The activities are limited! It enough people want to participate. That is not Bonaventure’s vault! There isn’t very many independent residents! The food is ok but I would like to see more variety! The staff are very friendly and helpful!

My loved one is currently a resident at Bonaventure of Medford and everything has been great. The staff are all very caring. I would recommend Bonaventure of Medford to others. However, if the resident is in assisted living I would recommend high interaction with the care supervisor to make sure there is follow through between the Dr and the facility/ communications regarding prescriptions and care needs.

They are very thorough and helped me make the choice to put my mom in assisted living instead of memory care. They personally met with her to evaluate her memory loss. Can't say enough good things. The room sizes are large. My Mom feels it's too big for her. They have activities/events every day (crafts, movies, exercise classes, etc). They have a bowling alley (2 lanes), pool table, shuffle board, puzzle tables, church and a movie theater . A café that has coffee and water all day along with snacks such as muffins, fruit, soft serve, popcorn. All staff know my mom by name and myself also.

My dad, partly due to poor care by Bonaventure, ended up very sick with flu and pneumonia 2 weeks after moving in. He died [date removed]. Avoid this place! But other options can be. as bad or possibly worse. If you place a relative here, you will need to come every day to do care giving tasks and check on your relative. Bonaventure memory care of Medford is not a good place

My loved ones were residents at Bonaventure of Medford. The staff have always been very friendly and very communicative whenever there was an issue. The move in was process was good. I would recommend the facility to others.

I would recommend to others. It is pricey, but seems like they all are.

The staff at Bonaventure of Medford are extremely friendly and knowledgeable. They answer any and all questions you may have. They offer several different sizes of apartments. The amenities are about the same as other places.

Overall experience has been good. Such a nice staff and seniors. Cleanliness is good. Facility is clean and beautiful. They do need more housekeepers as lately mom has not had good housekeeping due to lack of staff. Fantastic friendly helpful caring staff and caregivers! Just awesome. Quality of care is good. Caregivers are given good training. They don't know how to use gait belts well for lifting. Most staff work so hard to help. Meals and dining is really good. Meals are well prepared and nutritious. Dining rooms are like an expensive restaurant environment. So lovely and inviting. Good experience and staff. Activities are above average and well managed. They even provide excursions in the bus and happy hour and music and crafting activities. Just a great fun experience. Value for cost is reasonable. With all the activities and good dining and wonderful staff Bonaventure is one of the best in Medford no doubt. It's a new facility and beautiful inside and out. Larger rooms than most with patios available. A classier environment than most. We love it here. Only drawback is caregivers leaving after a couple months and we miss them when they leave. But even they say they are treated better here than other places. That the staff and clients care. Just always short on staff everywhere. They go above and beyond to help. The kind of staff you'd want to hire privately. Would be hard to beat all that is offered here. Should be at the top of your list for facilities. Would be a 5 overall if mom got consistent housekeeping and they had more staff for help but I've seen that everywhere. But the place is still clean and beautiful.

Faced with a diagnosis of Cancer I spent time, from afar, looking for a place where my nephew could live with dignity, in comfort, and have access to services(food , transportation, activities and assistance with medical needs) to ease his days ahead. The staff at Bonaventure went out of their way to do a virtual tour and in-person tour to preview the beautiful facility. As my nephew was trying to make a decision of where and when to move, the staff was unbelievably kind in communicating with him and checking in with me to check on his progress toward a move to Bonaventure. They even helped me find a moving company. My nephew's condition took a sudden turn for the worse necessitating hospital care. The staff continued to keep in touch with me and with my nephew, offering a humane understanding of a difficult health journey. I am grateful to know that there are places and people in the Medford community who offer kindness and caring, and the prospect of a nurturing environment.

We picked this community, because of the people running it, and timing to get in. The experience has been great.

While better than some places in the Rogue Valley, need to have family or outside caregiver do additional personal hygiene support and monitor care. Some staff have experience and are trying to care for residents, but staff shortages mean care is inconsistent. This is specifically for the Memory Care unit, but I would suspect applies to Assisted Living as well.

1 - 5: The Bonaventure staff and the facility are top notch! They are always attentive to my mom’s needs and always have great spirits. 2 - 5: The Bonaventure is a lovely place and it is ALWAYS clean and inviting. 3 - 5: Everyone on staff are complete professionals, but even better, they are totally caring people. 4 - 5: All that they do, they do with expertise and commitment to providing the best care possible. 5 - 5: The menus are varied and there is always the opportunity to order items off the menu. The presentation is nice and appealing, and nutritious. 6 - 4: The facility has lots of possible activities. They have a resident kitchen for cooking activities, pub/billiards and shuffleboard, and bowling lanes. These typically are resident-led activities. There are weekly ones like card bingo, sip & paint, and happy hour. They have had a change in staff for activities recently, so they have not had the typical off premises outings. I am told they will resume with a new bus driver. 7 - 5: The staff at Bonaventure work hard to provide caring, fun and comfortable living for the residents. [name removed], Executive Director, and [name removed], Assistant Director, work tirelessly to keep the Bonaventure a premier senior living facility. It’s a big job, but they exceed my expectations for a place for my mom to living comfortably.

Overall experience is good and the building and lobby and dining rooms are quite impressive but not meriting the exorbitant fees. The executive director is cheerful and wants to be involved in everything - which is unnecessary and sometimes unwanted. She tends to be a hugger which I usually do after I know someone for more than 30 seconds! Boundaries need work! All staff is friendly and willing to help. Cleanliness is good. Quality of care is fairly good although the depth of knowledge about diagnoses could be better and communication between staff more complete or comprehensive. Food is good. However, Wait staff need longer orientation than one day! Especially if they are expected to work alone. Activities are fair. Wine tasting and happy hour are enjoyed by many. There could probably be more hands on with newcomers for the first month including introducing new folks to people willing to do be "guides" for a few weeks - taking newbies to meals, activities, introducing them to other residents, etc. we have had too many phone calls and having to go in to problem solve... I also think sales for caregiving needs to be more transparent and not a "flim flam".

The food is very good. They have a wide range of activites, such as bingo,crafts, and entertainment. The apartments have a lot of a space. We picked this community because, they were able to accomodate my loved one, who needed a high level of assistance. It's a very friendly, and welcoming atmosphere. The tour experience was very good. I would recommend to other familses. The care staff is great but sometimes there is a shortage and they can't meet the needs of the residents. They probably need more care staff, although the care staff there is great.

Medford's Executive Director,[name removed], held my hand through the whole process, which entailed patience while I was petitioning for guardianship/conservator. She also informed us about a Bridge Loan to help pay for assisted living until we were able to sell their home. My questions are always welcome, and response time is good. Both my aunt and uncle are now in memory care, and the head of that department is also incredible!

They were often shortstaffed but the staff was wondeful. It was a warm-loving-and pleasent place to be. They need to treat the people that they hire with more respect and trust in them. If they need to start putting a little more of their heart into it, if they want to keep there facility up and running. They are unproffesional on the corporate side, and need to get in good people.

We had a great experience and think that it's a good facility.

My loved one fractured her pelvis when she was here and they never told me that it happened and would not tell me any of the details. She had to go to the hospital and they would not take her back. She did not receive good care here and I would not recommend anyone put their family members in this facility.

Beautiful facility. I moved my dad in, and immediately it felt like his forever home. They staff were honest and friendly, and made me feel like I could actually take the break I NEED. They offer Independent living, Assisted and eventually he can move to memory care if he needs more assistance. This made me feel better knowing he would not have to move again. The residents I met appeared to be so happy, and that made me feel comfortable with letting go. The food is delicious and they offer a very stocked salad bar. I defiantly recommend this facility.