Bickford of Bourbonnais

I am not sure I would recommend the facility. It is hard to say. It is ran by a bunch of young people that don't seem to have a care in the world. It takes forever to get responses back when you leave messages or text them. They do take a long time to tend to my mom, depending on who is on staff. Some of the staff are mean and are making my mom sick because she is so nervous. Others are nice. The room she moved into was so dirty. The bathroom floor seems to have never been mopped properly. So, housekeeping is not so good. It seems only 1 person in entire building knows how to un clog a toilet. You have to wait hours or days for someone to come and do that. It is the maintenance man. And he only works during the day/week. They use a swifter to clean. Not sure if they have ever wiped the counters off. If my mom was not alert she would probably get no care. I am sure that this happens every where. It is just sad that you pay this kind of money and the smallest things can't be done. The nurse can't turn the heat down or humidifier on. That is not her job. The cna doesn't know how to plug a cord in, you have to call maintenance. I could go on and on.

My loved one is currently a resident at Bickford of Bourbonnais. This facility is sub-standard. Communication with family is poor. The housekeeping needs improvement. The staff are often hard to reach by phone. They have hidden costs which they do not reveal to you up front. They quoted me my loved one's monthly rate and when I told them that I couldn't afford that amount, they lowered the price by about $[removed] per month. However, the second month I was billed $[removed] more than the monthly price that they originally quoted me that I told them I could not afford. I've been fighting with them over the cost ever since. They also fail to keep doctors appointments or they show up late. I would not recommend Bickford of Bourbonnais to others. In fact, I'm in the process of moving my loved one to another location.

The facility is very clean and well maintained. The staff and residents are quite friendly. Friends and outside medical personnel I have talked with speak highly of Bickford of Bourbonnais. The apartment size is actually larger than my mom needs. My mom has pretty late-stage dementia and doesn't receive much in terms of memory care. Most of the attention she receives is centered on her comfort and safety.

We had a crisis situation that necessitated making some quick decisions for my mother. The folks at Bickford really work with you and help to put together a plan that fits your loved one's needs. They continue to follow-up and and ask for input to assist them in making any improvements. They adjust the resident care plan as needed. They offer daily activities and fun events to keep the residents active and enjoying life. They encourage family members of Bickford residents to participate in activities and offer services to help families stay in touch. They also offer a good variety of menu choices. We are so grateful for how everything came together. Such a blessing!

The outward appearance of the facility is lovely and "home like". The directors were very happy and helpful during the "sell". After a few months attention and care has weaned. Communication re. our parents health with the Director of Nursing is rare, dismissing and rude. Questions and concerns are arising daily with/by our parent regarding care with no answers by the director to ease the worry. The working staff has been kind and helpful. The activity director is wonderful, patient and encouraging to the residents.

I toured here and thought the community was nice, but I was worried by the fact that the memory care unit is two stories and that there was nothing to keep residents from going up the stairs. Overall, I just did not feel that this would be the best fit for us.

This is a good community for great care. The staff is friendly and helpful. The meals have good variety and are tasty. They have a structured activities that are encouraged and I like that they keep him involved with the other residents. They offer individualized levels of care. I would highly recommend this community to other families, but realize this on the costly end of the assisted living spectrum.

My mother in law is still adjusting with her move to this community. The most important thing is that they are taking very good care of her, and her needs. They have a really good staff at this community. They do a good job with keeping the community, and her room well maintained. She is receiving good care, and we are satisfied with all they have done for us. This is a community I would recommend, it is a nice place.

My parents were happy in this community. The staff were nice and always caring. This community is clean and maintained. They seem to like the meals but small improvements could be made. They had activities to enjoy. We would recommend this community for good care and a good value to other families.

The Bickford of Bourbannais is a great place to live. The apartments are bigger than others we had seen. It is a beautiful community. The staff that offered the tour were very friendly and kind. We were wanting something closer to family and this was a little further out than we wanted.

The staff is not very good letting me know what has been happening with my loved one. I always have to call or go to the community to find out information. It would be great if the communication was better from their side. The meals are okay they could be a little better on the taste. At the moment my loved one is rarely participating in activities no one really tries to encourage them to participate. There is a new activities director, so i am hoping that the new director is more approachable.

The director that took us on a tour of the community was very nice and knowledgable. The community seemed clean. This is a two story building with an atrium. The location was not convenient for us.

This place is beautiful! It is so clean and the staff is soooo friendly. My parents love everybody who works there. It us comforting to know everyone is a can or registered nurse. Linda and Stephanie reslly works with you in your own situation. So blessed to call it home for my parents

Bickford of Bourbonnais is very very nice. They are doing a good job of being able to keep my father in the building. That was a really big concern of mine. They know how to handle him. They are very aware of his particular issue. It's a beautiful facility. It's very clean. The workers are very caring. I am so pleased.

We're very pleased with how things have turned out at Bickford. They've really gone out of their way helping my loved one get settled in and comfortable, and she does seem to be enjoying it here. They put a lot of effort into making sure she stays busy and involved in the activities, and seem to be doing a great job looking out for her. It's just a very nice place overall!

Lovely setting, a warm community feel and welcoming personnel. However, the rooms were dark. The only window was in the bedrooms at the back of the apartment. Lots of light and sunshine are important to us, so can't picture Dad living in that kind of apartment.

I found out about Bickford House in Bourbonnais, IL through A Place 4 Mom. Initially, one thing that attracted me to it, was that they are one of only two assisted living facilities in our area that take people with Alzheimer's, which my Mom has. My parents have lived there for almost 2 weeks now, and they love it. They have a beautiful apartment, completely filled with furniture, pictures, knick knacks, etc., from their house, because the apartments come unfurnished. The meals, the activities, everything about Bickford, especially the staff, are wonderful. My parents have already made friends with several other residents, and are starting to really feel at home.