Benton House of Clermont

Benton House has a very friendly and homey atmosphere, however we do have some issues. Our loved one had an emergency and the push call button wasn't working so the staff members were not notified. Sometimes it is hard to get a hold of someone so the communication and attention to detail could use some work.

Benton House is such a beautiful homey community, and it is extremely clean. The physical appearance right when you walk in is so warm and welcoming, everything is beautifully decorated. The community is modern, but not to modern for the elderly residents. There is a nice big piano in the front. The staff is very friendly, only one small complaint our loved one has is that some of the lower level staff do not have the sensitivity training, so they don't ask the residents how they would like to be addressed when spoken to. The meals initially were great, but now our loved one isn't the biggest fan. Our loved one does have a nice sized apartment with a pretty full sized refrigerator and freezer so we are able to get our loved one food so she has different options. Also, Benton House is all on one level so its very easily accessible for residents who may have walkers and wheelchairs.

I recommend that someone should look at all local options. They were accommodating to get us in. I feel that they could have done a better job keeping sick residents away from healthy residents. The room sizes and the layout of the community were good. My mom was in the memory care unit. They had an outdoor garden for residents to enjoy.

We moved my father in right before the coronavirus shut down. At that time, there were so many activities like bingo and ice cream socials. Now, they play hallway bingo. We chose Benton House, out of the three communities near our house, because it looked newer, had a family atmosphere, all of one floor, and my father's apartment even has a screened in porch. We also liked the centralized activity area. My father wasn't eaten well and was losing weight, but he is doing better now. The food is good and the menu offers a good variety with different specials and ala carte options to choose from as well. The communication with the staff has been fair. There has been a change in the administration. They contract with an in house doctor and we like that. I am expecting things to improve once the lock down is lifted.

It is painful to see staff cleaning & vacuuming while residents need help

My mother has been here for about a year and is diagnosed with dementia. The problem is that the facility is thinly staffed, and instead of having time to spend with patients, they are tasked with general housekeeping duties. It is tough to know where to place a loved one based on a 30 minute tour. We also have had difficulty with communication with staff over the phone in coordinating taking my mom for visits and lunch. I feel it it critical for our family to spend as much time with Mom as possible during her declining years, yet the staff make it difficult to arrange.

It is truly sad to see your caregivers cleaning, doing laundry, vacuuming. I have seen patients needing help & your staff totally distracted doing other duties. Very short staffed & that is a acceptable.

Excellent Key West vibe location, very friendly staff, lots of people who were having fun and said they loved living there. Lovely gardens, dog park and community kitchen and dining areas.

The Benton House in Clermont is the BOMB DIGGITY!! My Mom absolutely loves it!!! It is a really great place to live! It is so CLEAN and beautiful! The residents, the manager and all the staff are nicest people that you have ever seen! MY Mom thought she might not want to participate in any of the activities but the activities are so fun and varied that she DOES participate in most of them! I can't say enough about this place! Have your Mom or Dad move there today they will LOVE IT!!!

My mother has been doing great so far at this community. The staff have helped her make a smooth transition and have accommodated her needs as best as possible. She has had no complaints about the food and has enjoyed the activities with the other residents. I would recommend this place to anyone looking to an assisted living place.

I liked it, very clean, the staff I met was very friendly. I liked how secure the memory living quarters were. This is on the short list.

The Benton House is a newer community and it is immaculate. The director and the intake nurse are amazing and very helpful. I would like to see more cultural diversity with the staff so the issues with the staff could improve. The kitchen staff would serve burnt food or would not serve food to my mother at all at times. They were very rude and difficult to work with

Benton does their best for the transition to be made for the resident and the family. We carefully weighed our options as there were several factors we had to consider however this was the best option. Found the staff to be helpful, informative and accommodating. Found the residents seem to be content there and were friendly as well.

Things are going great at Benton House. The staff is great and the facility is kept clean and well maintained. It is a wonderful place for her. Thank you.

The month went by very well at Benton House Of Clermont. I thought the place was very nice. David, the administrator is a very good and compassionate man. The care is good but under the circumstances that my husband is going through it has been difficult. Being new they haven't dealt with this before. He had a slight heart attack and fell out of his bed while I was out of town so they sent him to the hospital and then they sent him back to the facility. After I got back from being out of town they had to send him back to the hospital because he was having trouble breathing. They did everything they were supposed to do as far as being responsive to the situation. They try really hard to engage every body at the memory place in activities. They take them out in their van to parks, lakes, and different places.