Benedictine Health Center at Innsbruck

My huband was admitted for aftercare and rehab over 1 year ago. [date removed]. He was treated poorly, by Dr, some if the staff and is still recovering from the wounds inflicted by them. Some of the staff would bang his feet in the foot boards and caused sores. His stay was [dates removed]. The day I pulled him out was the day the Dr said he needed to see 3 specialists but couldn’t say when that would happen when he arrived back at the hospital, he had 4 different bacteria present on a pressure wound that actually got worse during his stay. Many if the nurses were caring and did a good job, however some like the wound nurse not so much! The Physical Therapy was excellent and actually train us on using a pivot lift that we could use at home. Food was a 3 out of ten, cleanliness same, response to a call was poor, some would come in 10-15 minutes, turn off light and then say they would return shortly. He was left in bed some nights from 7 pm- 11 am next day. His sepsis paralyzed him.

My mom was neglected, soiled and wet herself after pushing call button 75 times! The staff are uncaring, uneducated, lack empathy.. These people treated her with disrespect, and down right cruel verbiage. I cannot stress enough to seek another facility. There is little to no compassion with the people they hire. Disgusting!

The stay went so well. The food was very poor. It was also always cold.

We had an excellent overall experience!

Boy, she loves it. Everybody is helping her. She is just tickled pink. They've been fantastic to her. When I've been there they have been super friendly. The nurses have been taking care of her. I think it looks great. It looks very clean. Everything is picked up and everything is neat. She's happy with their meals.

Everyone is very kind and respectful to my mother. They're happy people and happy to be there! The therapist is very respectful, works with her very gently and very well, and gets her going. The staff care is very helpful, and happy! There was a smell at first, but once I said something about it, they cleaned the room and floor. The whole facility seems very clean!

For the most part, it was very good. I felt the night shift was sleeping on the job with taking a long time to answer. The people were very friendly, like the nurses, aides and therapists and good. For the most part, the nurses were very good. The cleanliness was fine. My husband said there is a real lack of communication between staff. I think communication was okay.

My loved one hasn't said anything bad. He did say they worked him to death the other day, so they must be doing something right. Every person I've talked to has been very nice. He hasn't said anything bad about the nurses or aides. I know he's having some issues in getting his medications or help in a timely manner. He ordered one thing and got another item, and got some kind of indistinguishable kind of meat, and that was inedible. They've been great with communication. I've been in contact with someone almost every day.

Overall, we had a great experience. Communication was fairly decent. The first day there was miscommunication between the nurses and doctor. The first day there wasn't a doctor to issue any medications and that wasn't good. Other than that, it's been good. My mother's drapes were dirty when she got there. They did clean the drapes.

The physical therapy has been good and she's been making progress. When the staff took her clothes to clean them they took everything, even if they were already clean. The administration has been great. The privacy for the shared bathroom isn't sufficient. They seem to be friendly. Her appointments information never made it into their system. There was spilled water on the floor in the cafeteria once and no one cleaned it up. The floor in her room has been sticky. The bathrooms looked to be in good order. My mom likes the food. She likes the choices offered. They let us know what to expect during the month. They communicated very well.

When the times comes and I need services I will always choose Benedictine. I am comfortable there and it is familiar. The therapy has done a good job. My loved one is just combative all the time, making friendliness difficult.

It was not a good experience. The people did not understand her needs and she was better than they were set up for. She wanted her meals in her room and they pushed her to the cafeteria and it was made for people sicker than her.

They started off on the wrong foot, the disorganization with the weekend crew was obvious. I think the nurses need to be present more, checking in on her more. It looks neat and smells clean. She hasn't liked the food. They have their own lingo that was hard for me to understand because I'm not in the industry. They shouldn't use technical jargon with the families and patients.

They seemed to take care of them while he was there. When they sent him to the hospital they sent him with a wheelchair that didn't have any place for his feet, and he was sliding out of his wheelchair.

They don't care about the patient. They don't respond to the call lights. The ones during the day are really friendly, but the night ones are not. They don't give names or knock on the door. They don't pick up the trash at the rooms.

I visited my friend for the first time yesterday. So far he seems to like it and the people were friendly. When I walked into the facility I asked to go to his room. The guy took me right to it. We went on the elevator and up to the second floor right to him. After that, the guy got me a chair so I could sit down and talk with my friend. They were able to show my friend that everything was taken care of and his stuff was safe.

My loved one has not complained about the meals. The staff talk to me about things and give me updates. The staff are very friendly and they seem good. We did have one issue with the nurses but it was brought to someone's attention high up.

I would absolutely recommend Benedictine! My loved one really likes it here and he says everyone has been nice to him. The therapy is excellent. They've been really friendly. His nurse is really nice. The cleanliness is great. The food isn't all that great. I've been playing phone tag with the social worker here.

My loved one is happy and that makes me happy. She is really happy with the therapy. One of the staff members that has been taking care of my mother is really great. There is also a nurse that I really wish I knew her name. She has also been taking great care of my mother. Really, every single staff member has been fabulous! The cleanliness is excellent! When I visited I noticed they did a great job coming into her room and making sure everything was kept clean. They kept the garbage’s empty. She always enjoys the meals here. They are so great about taking care of the meals and bringing in snacks and making sure she is happy. I would definitely recommend this facility. It really does feel like home there. She feels like she is taken care of here. I know that she is happy and that has, in turn, made me very happy.

The facility is well kept. My loved one didn't complain about the meals at all while she was there. She did mention that the staff in the dining room are especially friendly and always went out of their way to accommodate her. The communication went well.