Autumn Wind Senior Living

What a wonderful place!! My mom and step dad live there and they get excellent care. [name removed] (director) is fabulous. Facility is clean, people are courteous, food is great, care is wonderful. I do not worry about my family there. Can not say enough good things about [name removed] , staff and Autumn Wind Assisted Living in Winnsboro, Texas.

My dad was a resident and now my mom and step-dad are residents. The facility is clean and the food is good. The director and staff are skilled, friendly and compassionate. [name removed](director) is available , if needed. She cares deeply for the residents. Thanks to Autumn Wind Winnsboro. You are doing God’s work.

I would recommend Autumn Wind in general. The main thing is the staff is friendly. It's a bright, sunny general atmosphere there. There are challenges due to the pandemic, but they try very hard and do a good job.

When we moved in, the apartment was supposed to have been cleaned. There were stains all over the carpet, and it smelled. During Covid I understand there's added stress, but we expected more. The living space is so small, barely room for basic furniture. Right now they're bringing 3 meals a day in clamshell containers, and there's only a smaller size trash can in the room. Two of those clamshells filled it up, and housekeeping would often leave 2-3 days worth of trash in the kitchen. We told them about ants in the shower, and it was a few days before it was addressed. The toilet wouldn't flush on numerous occasions. One time the response was "Well, I'll try to see if I can find you someone." Not "I'll get someone for you." Or "I'm busy right now, I'll make sure someone comes by." Hours later it still hadn't been plunged, and our loved one couldn't go to the restroom. On another occasion, they were out of toilet paper for a full day. On our first day, an employee saw us arrive and stood there for 30 minutes talking to the driver of a florist's van, and didn't acknowledge us until we said "Excuse me, can we get some help here?" Visitors are not allowed in the building due to Covid, and there was one instance where the staff snuck an unauthorized visitor out the porch of our loved one's room so they wouldn't get caught going out the front! No one ever showed our loved one how to use the microwave, even after we asked repeatedly. They were wonderful trying to get us to move in, but once we got there, that all went away. There was only one staff member that would actually follow through and get things done. We had to give 30 days notice or we would have pulled out after the first day. What could have been such a blessing to our loved one, and to us too, was an utter disaster.

This place has been a God sent to me and my family. I've had multiple family members live there and they couldn't have had a better life.

My mom and dad have been really happy here. They will come in and clean their spacious 2 bdrm apartment. They provide 1 meal a day and if they can't come to the dining area they will bring the food to them. The staff is very good and they communicate well with me. They engage them to join the daily activities. They have a nice porch and a walking path. I would recommend this community.