Atria Park of San Mateo

My loved one is a resident at Atria Park. The front desk staff and management have all been very kind and helpful. The laundry, housekeeping and chef have also been very good. They have been very receptive to our questions. The move in process went smoothly. Overall, I would recommend Atria Park of San Mateo to others.

I would recommend the facility overall. The majority of the staff are friendly. I think the housekeeping could be a little better. The communication has been pretty good and the move-in process was good last year. I plan on keeping my loved one at Atria.

Everything is wonderful. The staff is fantastic I would recommend the facility, but as with any of these situations communication is up to the patient's peeps pretty much these folks are busy and it's a hard industry as you know, but they've really been fantastic friendly, fun, understanding, etc.

I have been a resident at Atria Park of San Mateo for 2 years. I have moved here from Atria Daly City. This is a wonderful place to live! Many good reasons. Right from when you first walk into the lobby. You are greeted with a smile and welcomed. The staff is very professional,accommodating. The care staff, waitstaff, the housekeeping all friendly and respectful. Many things to do here at Atria. There is an exercise room, a movie theater, a bistro area where you can find many freshly made food items, water, juices, soft drinks and pastries. Terrace is one of the best amenities I enjoyed. Activities such as bingo, gin rummy and craft classes- all handled by [name removed] the Engage Life Director and [name removed], with a smile. Holiday celebrations with great decorations. Thursday happy hour with great music and snacks. Always fun and well attended. The experience has been pleasant. I highly recommend Atria Park of San Mateo! A great place to live in!

The holiday season 2023 at Atria Park of San Mateo was so memorable! Our Activity Director [name removed] and her assistant [name removed] decorated the entire building. There were huge Christmas trees in the lobby, dining room and living room. Every flat surface had some kind of decorations. There were wreaths on many doors. Angie arranges 3 church choirs to come for Christmas caroling. It was so wonderful it made me cry. [name removed] never does things half way. Every aspect of the holiday season was represented. She tries to make everyday special and she usually succeeds. We built gingerbread houses. Lots of family members and friends was included in this activity making it all the more special. Some people don’t get many, if any, visits from family. Sometimes people get the blues at Christmas time, me included. I lost my only child in 2020. And Christmas had become very difficult for me. But [name removed] made the entire season so beautiful. I felt loved and cared for here at Atria Park of San Mateo.

Everyone at Atria Park of San Mateo was very nice and helpful to my mother during her stay. I would definitely recommend this facility to others looking.

Very helpful staff and friendly residents. We picked this community because of the location.

Because of unforeseen circumstances, we haven't got my father into Atria yet, but they've been absolutely fantastic in terms of their support. I would recommend them highly to others. I give their service in their facility an 11, they've been the only place that actually helped us out and the reason dad couldn't get there is because he has an injury that has been taking a long time to heal so he's been at acute care. However, they've been nothing but wonderful and I highly recommend them and am still hoping that we can get dad in there. We have a reservation. These people are awesome and we may never get there, but I would recommend it.

Everyone is very friendly and helpful. The dining room and activities are very good. I think the housekeeping within the individual apartment could be improved a little; with regard to picking up used depends, stocking toilet paper, straightening.

I had my dad here as it was affordable and they had a Dementia wing, so I figured that as he progressed he could move from his apartment to that wing. He escaped TWICE- just walked out the front door and got lost. At one point, I got a call EVERY NIGHT around 1a from the Sheriff because they wanted to say that my dad was assaulting other residents. He was non-verbal, so he couldn't say excuse me and would instead move someone from his path. You'd think people experienced would know this. They also stole a bunch of his furniture and stuff. Finally, I decided to bite the bullet and move him to Silverado and just pay the higher amount. No outdoors time, no patience for Dementia, and really? Calling the cops on someone you're supposed to be caring for is ridiculous. I should've called the cops! DO NOT PUT YOUR LOVED ONE HERE!!!!! You get what you pay for, and they will not take good care of them. I still remember leaving every day in tears, having to leave him there when he lived there.

From the first phone call through placement, I always felt they were talking just to me. They listened without interrupting. I felt we were a team. I'm praying my uncle will feel that too when he gets adjusted.

This entire process has been so stressful, but with the help from A Place for Mom really lessened that stress and provided us with such great information about Atria Park. The meals are not the best, but the community when we visit is very well kept and the people are just amazing. We do think its expensive but that is how all these places go. Even though our loved one does not participate in the activities, we do seem them going on.

Atria is great for me. I love it here. This is my family. I'm happy so my kids are too.

Great place. My room and service is good. I love the movie theater and activities.

The staff is great and friendly. They go out of their way to help everyone. Activity team makes it fun and has great events. The food looks great and the residents love it. the building is beautiful.

My mom has lived in this facility for 6 months now, moved in during covid times & the facility is so well prepared when it comes down to the pandemic during the whole entire time the community has not had 1 single case that should tell you what a great place it is.

I am a resident in this community. The staff is friendly, and prompt. I really enjoy the activity department. They have activities running all day, and I love the games. The food is great. I enjoy the care staff here too because they always go the extra mile to make us comfortable and happy.

Overall I would rate my experience a 9/10 I have been very happy living in the community.