Ashton Grove

My loved ones complaints are the food is never hot and it takes a long time for maintenance to address problems (understaffed). She has made some nice friends and she enjoys happy hour (social hour)She has said the front doors at the clubhouse don't stay open long enough to push the button and then get on her scooter to get inside. She is otherwise very happy living there.

So far things are going well. Facility staff was very helpful in establishing father in facility. I've had some issues with facility procedures that were not explained beforehand ( e.g. scheduling transportation for medical appointments, hiring someone to accompany patient if family not available, etc.) Facility very clean. Therapy staff excellent. Only issue is having to hire additional personnel to stay in patient's room for added supervision when patient was noncompliant. The cost of this was 4X the monthly facility fee. My father complains constantly about the food. Good variety of activities. Overall very happy with Ashton Grove. Friendly and caring staff. Facility is spotlessly clean and odor-free. I would definitely recommend to a friend or other family members. I would also encourage friends and family to get in touch with A Place for Mom. I probably would not have found this facility without their help.

Was very disappointed! They were not capable of adequately taking care of my brother-in-law. Even though they sent a nurse to evaluate his condition to be able to tell us they could handle him. He fell 6 times within his first 8 days they had him. Sent him to hospital each and every time until the hospital admitted him for their care. He never went back to that facility you recommended again!

What our family likes the most about the Ashton Grove community is the location and all of [name removed] help that was given. Based on the experience we have had so far, we would recommend this community to other families.

A phenomenal place to retire! The staff and facilities are top notch. My parents live there and they were so compassionate with my fathers recent passing and I can’t say enough good things about them!

The place was amazing when we moved my mother in (approx 1.5 yrs ago). But ever since the previous directors left the facility the level of care and attention has been greatly reduced. On top of the reduced care, they are raising general rates by 15% as well as raising extra care tiers by approx 300%. We understand that inflation has affected us all and can swallow the %15, but 300% on the tiered care????? The timing is terrible due to the complete drop off in quality. Here is an example....My mother has the tier 1 add-on care we have been paying for. The RA would come in and unlock the medication drawer twice a day so she could take her meds. Cost was approx. $250/mo. We sort the meds and take them to her 1/wk. When we pick up the empty pill trays there was usually 2-3 spots still containing pills meaning she did not get those doses. So when we get a memo that states instead of $250/mo for this the rate will increase to $700/mo. Again this is during a pretty big quality down

The facility and grounds are attractive and comfortable. The staff are kind and friendly. The food is excellent. There are many activities provided for clients. I am confident that my mother will always have good care here.

Management only cares about themselves and making money. Doing things illegally and getting away with it. , Thinking they are untouchable. They have and are breaking liquor laws, labor laws, fire laws, they are knowingly putting memory care residents at risk. They lie to your face, serve awful food, treat employees so bad they leave, residents families have moved out good people due to the lack of care, cleanliness,daily activities. We need to stop them now before residents start dying off !! Do not believe their lies, management does not care about you or your family member

When we put our loved one in Ashton Groves Memory Care Unit in [date removed], it was an outstanding facility.. After corporate fired the Executive Director and her staff, things trended downhill. Forcing the memorary Care director out then doing the same to her replacement in short order. Things are not going good there any more. Several residents have been moved to other facilities by their families because of a lack of faith in AG leadership. Memory Care standards for Care, food, and activities have noticeably declined. We hope that the new Executive Director and hopefully a permanent fill for the Memory Care Director will greatly improve matters. Comments below reflect the MC Unit, not AG as a whole.

The Ashton Grove community is very clean and everything is well kept. The people are friendly and what really was the deciding factor was our mom, over the other communities we toured she liked this one best. She said it felt very cozy'. She is happy there, entertained and never bored.

The staff gives their best effort every day in dealing with all of us that function at different levels. The facility is well appointed and great place to live. Most of the residents are happy to live here. Some don't understand why they're here, but others try to help them to adjust. It's a great atmosphere. Laughter is practiced here everyday.

We have lived here 1 year and 7 months. Very well arranged living spaces in Cottage. Management is very willing to work with us to remedy any problems that may have come up. We are very satisfied and happy with our choices to move to Ashton Grove