Ashbury Heights of Laurie

If we could give them a negative 10 we would. They sucked!!! They usually only had 1 employee. At first she was great but then in my opinion her mental health started deteriorating. She was left alone and the one time she did get help, the help stole meds. When I finally found another place for my mom on the day I moved her the administrator told me that she wasn't crazy but that she had live rats living in her body that the government had put there to monitor her. They would run out of food and groceries I even was asked to stay so she could go to town and get groceries because all they were eating was cold cheese sandwiches. So if you want my personal opinion I think it should have been shut down until they had the staff that could run it efficiently or I think that the district managers should have came down and helped run the place until they could have it staffed properly. They did keep rehiring a girl who had an assault charges against her from another nursing home in another town. I did not feel my mother was safe with her. She would get in my mother's face and she would scream and yell at her during the summer when I would come to see my mom she would be on the back deck smoking & on the phone! and never once come in to check on anybody during the 3 hours or longer that I would be there and when I left she would still be on the back porch smoking & talking on the phone I don't know why you kept rehiring this person cuz she was not capable of doing the job. She even had me come down and figure out my mom's meds cuz she couldn't figure them out More than once. The original administrator & 1 employee were great. You still had the worthless girl employed there you're adequate the administrator was great [name removed] she was wonderful and staff was okay except for the one that they kept rehiring. I kept getting promises made that they were bringing staff in and after 6 months I started looking for another place for my mom because it was obvious there was no staff coming in and in my opinion havening been a district manager I feel that it was their responsibility to come work there until they could get it staffed correctly That's my opinion I wouldn't put my dog there.

Admins change often - do your due diligence. But our experience has been very positive so far. My Mother enjoys being there and has others to talk and sit with.

This is a wonderful place. I am totally comfortable having my loved one here. It is super friendly, caring, and helpful. I would highly recommend this community to others for their loved ones. Anyone would be happy here in fact. The staff communication with the family is always good. There are three meals a day served to the residents, and they have choices to choose from. There are some activities as well for the residents. Religious services, games, music, and more are some of the activities for the residents to participate in.

The community was very understaffed and there was one staff member that was working 24 hours a day to support the residents. Ashbury Heights needs more staff to support the residents. Until the staffing numbers increase, I would encourage others to look at other communities for their loved ones. There were three meals a day served to the residents and it is a fixed menu for the residents to have. The one staff member that was there was very nice; however, this staff member took naps while they were supposed to be working. This had me scared for the residents as the residents were left to themselves.

When we arrived the facility was not expecting us. Very unorganized operation!

They didn't remember scheduling the tour, so no one was ready for it. Couldn't handle my Mom's needs.