Arden Courts A ProMedica Memory Care Community in Silver Spring

Arden Courts at White Oak in Silver Spring was so compassionate and caring with my mother who I moved from out of state to their location near me. They knew she was from NYC s would play music she loved from the 1950s as well as older programs she recognized. They did memory-enhancing activities every day and invited the families and staff to join in. My mom was thrilled with her care ans never complained. That says a lot for an older person with memory issues and a lot of their staff and care. If you have a parent or spouse or other relative worth memory issues I strongly recommend Arden Courts. They show so much respect and care for their residents and family members that you wonder how they have the energy to keep caring and performing at such a high level.

Recently moved to Arden Court, could not be more pleased! The staff are very attentive to residence & communicate wonderfully to the family I’m updated regularly & have even been offered personal phone numbers if I have any questions Mom’s transitioned well into the community & I enjoy great peace of mind knowing she’s getting good care, oversight & warm embrace from all the staff! The meals are fantastic! Yummy better than my cooking!

The model room we were shown bears little resemblance to the rooms we were offered upon move in. Dated wallpaper border, shop worn furniture, floor molding in bathroom broken and poorly patched. The floor was sticky and the room had an odd odor. Move in was during a management change which may account for a lack of specific scheduling info....the move in packet needs more info ___laundry day, shower days, that bathing products can be provided, meal times. The food preferences form? Specified regular coffee, only decaf provided. The info on when doctors and nurses visit is unclear. You must choose from a list or provide your own MD, but have found it difficult to actually CALL mom's doctor. Or PA. Weekend night staff...light

Everyone is friendly and I am happy that [name removed] has made a smooth adjustment. He is always with a group and not alone watching TV or sitting in his room which makes me happy. (The opportunity for stimulation was the main reason I moved him to Arden Courts.) I like the variety of activities listed on the calendar and still want to come and participate. I totally enjoy many of the other residents who are friendly and often smile!

The annual Christmas party for residents and families today was wonderful. All the residents, resident’s families, and staff together created a warm and friendly atmosphere and it was great to be a part of the big family environment of togetherness. The staff set a great Christmas mood with beautiful Christmas decorations everywhere and the Christmas dinner was excellent. I look forward to more events here like this as I’m sure there will be many more.

Promedica of Arden Court of Silver Spring is absolutely the most wonderful memory care facility I have never experiences in Montgomery County. Field with wonderful staff, residents and families members that cares for th eir residents . I always recommend anyone with a family member with Dementia to Arden Court of Silver Spring.

Arden Courts just hosted a lovely holiday party for family members and their loved ones. It so nice to be able to have a community that understands what everything we go through. The team here is so caring and really understands how to approach those experiences dementia.

wonderful senior outing with family, super kind staff and great food

The staff, aids, nurses etc are amazing loving seem very genuine and caring about meeting our mother’s needs. Mother always seems happy. The facility is always clean and pleasantly decorated and residents enjoy the ongoing tv old school movies music and entertainment. The Director is new to this facility but she seems to have a lot of positive energy and is keeping the ship on course and she’s approachable and pleasant, so all is good so far. The monthly rate goes up too much in the year we are almost [amount removed] monthly which is a few thousand more in just 2 short years it seems. It’s not the staffs fault there is a new owner of Arden. Don’t know how much longer we can afford this place, we might sooner have to relocate mother further away from DMV, but we are happy with the service for sure.

I would put Arden Courts Silver Spring as the memory care facility in Maryland. My experience was and still spectacular the building from the outside is amazing up on entering the building the front desk staff is so warm and welcoming, the smell and cleanliness of that building along with the caregivers was smiling and making me feel like I was one of them. I am happy with the care of my love one, I will also keep putting your name out the to others. Thank again for all you do Silver Spring.

Staff from every department are willing to pitch in and help residents. They are always smiling and ready to step in and assist. I’ve witnessed the janitor stop to help someone when they looked like they needed assistance.

Arden courts was not a good fit for my father. We moved him 18 months ago. The staff changed three times while we were there from English speaking nice people to my dad, then they left and new staff were hired that were difficult for us to understand (language barrier). My deaf, blind father didn't have a chance at understanding what they were saying. Then another new staff was hired, still there was a language barrier. The rent went up three times as the service went down. He was heavily medicated and slept most of the day. The staff often locked us in the residence area, many times because no one could let us out. I would not recommend Arden Courts for someone as disabled as my father who cannot stand up for themselves. The friendliness varied daily, it was better when I understood who I was speaking with at the time. The Quality of Care was all over the place. The Staff, again, constantly changing. There were no Activities that I knew of. Value for the money is difficult to say as we're now paying much less for far better care and conditions.

I loved the staff at Arden Courts dearly. They were warm and sweet, caring and friendly, and they took such good care of my mom. I only wish I'd moved her there sooner! I would give them a total and complete recommendation to anybody who asked. It was a breath of fresh air, after being in Assisted Living for 4 years prior, to finally find a place that really understood the support and resources she needed without me having to beg, borrow, plead and argue with them (and having to hire 24/7 private care for a while in AL because their resident to staff ratio wasn't sufficient for somebody going towards needing memory care.) In contrast, my mom was just so clearly happy and supported at Arden Courts.

They address all of my concerns. It's full memory care. Everything is new and different, and they just remodeled the community. I would like to see more activities in the Evening. I wanted a place, where my loved one would be safe. I would recommend for those who need a full memory care facility.

The staff were very kind and helpful. They seemed to really care about the residents. It was more like a family vs a care facility.

We do know there is a lot of pressure the communities are facing now with covid, and unfortunately we are not able see what is exactly is going on and develop those relationships with the staff members. We do know they are very caring and they look out for their customers, but the communication is lacking a little bit.

I first came to aPlaceforMom when it was time to find a local memory care home for my mom. They responded quickly, asked me about my mom's situation and then identified a few places for me to consider based on 'our' circumstances. This was so helpful since I was not familiar with the area or the facilities. I chose Arden Courts of Silver Spring. The place was perfect for us. It is a quaint, comfortable environment completely capable of full service for all my mom's needs. I have spent a lot of time visiting and found all of the staff to be dedicated. They get to know each resident personally and treat each with care and patience. As difficult as it was to turn my mothers' care over to someone else, I found the perfect place where she is happy and well cared for by all the staff every day. I am extremely grateful to all of them for the care that they continue to provide.

Arden only has a memory unit. I can see why it is an award-winning example of a well designed facility, well thought out, and maintained. Although this particular unit did not accept Medicaid patients, it did have an alternative building which did so. However, we were not able to tour it. Again, the cost would prohibit my sister from staying more than 7-9 months. We realized that she is somewhere between Assisted Living and Memory Care. Neither side fits her needs at the moment. Should she improve her current situation by following doctors' orders, taking meds, and wearing Depends, Assisted Living would be the option for her. Should she continue to be uncooperative and her memory deteriorates, the option would have to be Memory Care. The problem is that she is between the two at the moment.

Our counselor was excellent. Arden courts was informative and their staff was excellent. We felt extremely well about our options once we spoke to everyone involved. Thank you so much for your help in our time of great need.