Arbor Terrace Shrewsbury

It was mostly positive. Very clean, well run and maintained facility. If the care attendants could have been better it would have been a 5 overall.

The staff is extremely helpful and responsive. The move-in process was seamless. They hung the pictures and hooked up the TV cable. They were very flexible in terms of food - think my father-in-law requested a cheeseburger or a grilled cheese with bacon everyday! They catered to his wishes. The nursing staff was very attentive in terms of changing his leg wound bandages. Could not say enough about the care he received.

Staff is very helpful and friendly. Facility is well maintained, clean, and pleasant. Nice outdoor areas. Communication is sometimes lacking as it relates to care levels (cost) and standard procedures. My uncle frequently seems bored and I notice many activity rooms in the building that are empty (not in use).

We had a great experience with Arbor Terrace Shrewsbury, although it was less than 2 months before our loved one passed away. The public area was always clean, but his room often had dirty glasses and bowls. Empty water bottles sitting around rather in trash. Trash can would be overflowing. [name removed] and front desk staff were extremely friendly, helpful and caring. All the nurses and aides gave him lots of care and were very patient with him. He enjoyed his meals and the fact that they would cook what he wanted. Unfortunately his health prohibited him from being involved in the activities offered. But when visiting, the other residents looked very engaged and the type of activities offered looked appealing. The care he received was worth the cost. His room was spacious.

I would rate the staff friendliness much higher than a 5 if I could. My father is getting excellent care here in memory care. They have plenty of activities provided and they do really try to encourage him to get out as much as they can. The food is very good and they have a nice variety. If it is not something he wants, they are very accommodating and will make him something that he does want. I would whole heartedly recommend Arbor Terrace Shrewsbury to any other family who is looking for their loved ones.

I would highly recommend the community to others for their loved ones. It is a beautiful community and building, friendly, and helpful. The community was able to assist my loved one with their menu choices by adding a special menu and this has helped my loved one when choosing their meals. There are bus trips, bus trip on Sunday to church, church services in the main room, get togethers, and outside entertainment as some activities for the residents to choose from.

I would tell others that everyone is warm, inviting, helpful, and knows everyone's name and it is wonderful. The staff are ready to help and willing to communicate with you via email or phone calls. They have bingo, art projects, trivia night, movie, bus rides, happy hours, and more for the residents to choose from on activities.

Our family had such a great experience, everything there was truly awesome and we would absolutely highly recommend the Arbor Terrace Schrewsbury community to other families and friends.

I'm not happy with the head nurse, waited until the late afternoon to let us know that our loved one didn't have their meds. I was able to get ahold of a friend to issue replacement medications. The aides are wonderful, and the community doesn't have enough to respond to the resident's call buttons. There are times I have to call the nurses to assist my loved one. If there is an emergency what is my loved one to do? I would like for this to change. The place is beautiful, though!

My mom is in the memory care unit and the staff is fantastic and we are very pleased with our experience at Arbor Terrace. They bend over backwards whenever they can and I am so appreciative of the,. The activities provided are great from what I see on the calendar, but my mom does not participate much. The day we moved my mom in my husband had the ribs that they served and he said they were really good. It is a lot of money but I know she is being well taken care of which gives me peace of mind.

The staff is friendly. The community is very clean. The food is very good, my loved one likes it a lot. They have lots of activities for the residents as Covid is ramping down. I would recommend this community to others.

Our family's experience at Arbor Terrace has been excellent. Whoever does the hiring for staff has chosen wonderful people. A few months ago it was necessary to seek assisted living for our mother who had mutable skeletal issues and short term memory loss. Our tour guide Shannon couldn't have been more knowledgeable or charming. We also found the director [name removed] to be excellent at her job, as is the nursing staff, and the operations department employees. Their receptionist [name removed] is a gem. It took awhile for our mother to become acclimated to living alone, but she feels comfortable there now. She has made friends, which is important. We've adjusted too and enjoy visiting at any time.

We are very pleased with the care of our Mother. She was formerly in another facility but prefers being at Arbor Terrace. Excellent care and communication with all staff.

So far so good as far as I can see. I really don't talk to my wife, but the community is clean and they keep her room clean. The staff is great and they make sure that my wife is good. I like that they have activities for her.

I met with [Removed], who was extremely kind and knowledgeable and gave me fantastic advice. She also gave me a delicious lunch! The facility was very clean and, happily, going through upgrades and renovations. I felt it was secure, clean, food was delicious, and lots of activities were going on while I was there.