Arbor Landing at Ocean Isle

Overall, we are very happy with the facility and thankful to have the peace of mind that our mother is in a safe and caring place. My mother's primary complaint is the food quality-and I would agree with that. With this being such a big part of her day to day experience, it is the sole reason why the overall rating is 4.5 instead of 5.

The staff is fabulous, the only complaint would be the quality of the food. Definitely has gone down since mom first got there. Based on the experience we have had so far, we would definitely recommend this community to other families.

Moving mom to an independent living apartment was of course very stressful. Chosing the right facility and getting buy-in from mom, who had a 3 bedroom 2 bath house by herself was sometimes tenuous. A place for mom helped to make the right facility choice. The fact that momcould take her little dog with her to Arbor Landing at Ocean Isle was the turning point. Mom's apartment is just right for her and the personal are great.

I would recommend. The communication and interaction with the staff has been great.

The administrative staff is established and approachable . The staff is very friendly. The atmosphere is attractive and warm I chose this for two main reasons 1. It has independent living apartments under one roof with meals, activities, life alert, and opportunities for varied assistance 2. It has assisted living and memory care as well so my mom can move when needed without leaving the facility

Everything has been great, communication is excellent. It is indeed expensive, for sure. I would recommend the facility to others.

Honestly, we are very pleased with Arbor Landing at Ocean Isle. They are able to do way more to make my Mom comfortable and safe than we could at home. Now we can visit her frequently as we want and can and still be her family and love on her without harming ourselves trying to give her the best, which she deserves!

Great place to put someone. They have good care and plenty of activities for the residents. We picked this community, because of the cleanliness, courteous staff and people in the memory care looked well and happy.It is clean they have nice amenities. Residents are well cared for. memory care, people, are treated like adults not children.

I feel I found the best place for my mom. The independent living apartments let mom feel independent and additional services are available as needed. On site PT and OT. Beautiful setting. They have a continuation of living placements from independent living to assisted living to memory care.

The facility itself is very very nice and the people there are wonderful. The community has very pleasant surroundings and we really like the size of it, its not to small and not to big/overwhelming. Their food occasionally is inconsistent but for the most part it is good. We do think they could improve on their activities - the department is lacking some and could have more variety .

Overall, very pleased with Arbor Landing. Good place, friendly, professional staff. Have a wonderful activities director in the memory care unit, works tirelessly with residents.

The staff has been great. We picked this community, after doing research. The staff was friendly. The people looked freindly and clean. They have been fabulous. I would advise other families to check it out.

I really like the staff. They are very welcoming and really made an effort to make my mom feel welcome. They even allow pets, I believe. The facility is clean. The meals are good, even a little bit nicer than some other places. My only complaint is that they only have two washers and dryers available, so that could be a great change/improvement. I would recommend this place to friends and family.

We chose Arbor Landing because it was very clean, the residents looked happy, and they had 7 activities a day on the calendar. They also got great ratings from the state. The staff are very helpful and made the whole move in process smooth. The director of the memory care unit is great with the residents and keeps them engaged. I would recommend them to others looking.

Everything has been great. So far they really seem to be attentive to our loved one's needs. They even had a birthday party for her. They really seem to go above and beyond and try to make their residents feel at home as much as possible. They take care of the place and keep it clean. They always seem to have activities going on that are geared toward what each induvial needs as well as what the majority of them want to be doing.

I am exceedingly happy with this whole situation. The communication is excellent and they have been very attentive. The patient is getting wonderful treatment and care. All of the people that I communicate with on a regular basis are excellent the upper staff. The people that are back in the memory care unit for everyday care are not as communicative as much as I expect them to be.

My husband was a resident of Horizons at Arbor Landing in Ocean Isle. While I have no complaints concerning the care he received there I fail to understand why, when he was admitted to the hospital after not feeling well and falling, and then passing away, I received no condolences from any of the office staff. I received a check for the remainder of his personal account in an envelope but not even a note. The only condolence I received was from the social director, who was exemplary in her job. This seems odd to me and doesn’t show the level of care and compassion they tout on their website.

This is a great place and I worked for a sister company. I highly recommend it. The staff go out of their way to help the residents. Some of the activities include bingo, outings, arts and crafts, bible study, music, and more for the residents to participate in.