Andover Court

Andover Court was terrific for Mom. Unfortunately, she just lived there 6 weeks before she passed in the hospital; they properly called the ambulance when she needed medical assistance, and she died about 24 hours later. Very good experience. We have already recommend this community to other families and we have continued to recommend them.

My parents are residents at Andover Court and they love it there! However, they can't keep their super great staff and they quit. Corporate will not pay the staff what they are worth, so they leave for other jobs. There is continuous turnover and it's hard on the residents. They have had excellent staff! The food is cold, and overcooked. My parents complain. They can't keep a good chef because they won't pay them. They just lost their wonderful activities director because they wouldn't give her a raise. She is the reason they are a 5 rating. We will see what happens now. My parents love it there. They have made many friends, and generally like everything about Andover Court.

After visiting about 8 places, I decided on Andover Court just because of the over all atmosphere was home like feel where I felt comfortable leaving my mother. They are very very friendly I see the same staff consistently and they really get to know what my mom likes and dislikes and try to make their place her home

They have been amazing She has gone from a level 4 to level 2 care .. she is doing so much better. For 1/2 the price The nursing staff is wonderful Also I had allot of issues with her prior facility submitting the forms for her long term care policy it was a monthly hassle Since been at Andover Court I have not had 1 issue They submit them correctly and quickly so her reimbursements come in like clock work Her room is nicer and they keep it spotless And Chef [name removed] is fabulous My only wish is that they took Medicaid

I would recommend Andover Court to a friend. I chose it because it seemed clean and the price was one of the lower prices in the area. That reason, prices, has definitely gone out the window though as they were raised significantly 2 months ago

The only negative I have is that they raised Moms level of care from 1 to 2 and then to 4 in a little over a month with no notice. So her level of care rate went from $[removed]. And the billing is changed mid month. So far we have been very pleased with them. The rooms are beautiful and very well maintained. Staff is very attentive. Moms meds went up but I don't have a problem with that as they are using local. Andover Court does not presently take Medicaid.

This is the best decision that we could have made for our loved ones. The overall care that they receive, has assisted in improving their health and this is a big plus for our loved ones and family. This community is close for the family to visit our loved ones. The doctors are close by as well to be able to take our loved ones to the doctors. The staff communication with the family has been really good. There is an open door policy for the family to meet with the staff or directors. There is also a community council to gain feedback from the residents to make changes in the community. There are three meals a day served to the residents and there are choices to choose from. The food has improved as there has been additional staff hired in the dining room.

The management has been really good. We're a little bit concerned because the General Manager is leaving at the end of the month, and we don't know how the new management will be be. But the gentleman who was there when we moved in was fantastic. Hopefully they can find somebody as good as he has been. The facility is very clean and nice. Pretty much every time I go in there, they're doing some sort of activity, and they have something for everybody if they want join in. My loved one is very happy there. The only concern she has right now is the food is not as good as it was when she first got there, but it's okay.