Alden Orland Park and Rehabilitation

My Mom was a recent resident at Alden Estates Orland Park, for a short rehab stay. Her experience was terrible. As a cardiac patient, they fed her bacon and eggs…every morning. I had to speak with the dietitian twice, to get this corrected. On one occasion, a CNA refused to clean her pot, and got physical with her. I spoke with a nurse, who promised to address the situation. I do not know if this ever happened. Lastly, my Mother is not the same as she was going in. When she entered this place, she acted and spoke normally. When she left, I noticed a difference in her behavior….a pattern that persists to this day. I may pursue legal action. Oh…speaking of that…the very first thing they have you sign is an arbitration agreement, in lieu of legal action. I am aware patients at other facilities have filed a class-action suit. Perhaps the same needs to happen here.

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The facility is way too expensive, and they were short staffed. There was no thought given to roommates. The food was adequate and was ok. We had to shares rooms and for two people it was not big enough. I would not recommend this facility

I had fusion surgery in 2014 ,at palos.A two day stay turned into six days and then kicked out to Alden in Orland park.I was there a total of 5 hours. Now I’ve been there visiting before,and thought it was a nice place. Well when the night shift comes on it’s a completely different place. I was put in a room with a catheter. Later I needed to use the bathroom. My room mate was in there forever. I was told I’m. Ot allowed to leave my room,I really had to go.So I start to leave the room searching for a bathroom and at that point two young females saw me started interrogating me.All I wanted was a bathroom. They started taunting me and asking what I have.they started going through my things ( I didn’t bring my phone for fear it would get stollen. Then one of them shoved me on my shoulder. I said who do you think you are? They were laughing. I kept trying to call. Home from the phone by my bed. Well it took a very long time because I find out later they turn off all phones at 8pm. Finally I got through .I was demanding someone call my husband . They were laughing and saying he’s not going to come ,no one ever comes.then they took my catheter bent it in half and stuck it in the spokes of the wheel chair. Then my husband walks in. He took me home and said he had a feeling I’d be coming home because he saw something,but to this day wouldn’t tell me.When I was able I went to make a report at Orland police station.They basically took some notes and that was it.They did nothing no investigation.The man that live across the street from me has a law suit against them for causing his knee surgery to get infected and is in a wheel chair now. So I do t believe any are any good, night shift makes minimum wage and McDonald’s wouldn’t take them.thats my story

The physical and occupational therapy are good. Some nurses and cna are nice and compassionate while others you just hoped weren't on your hall when you saw them. The medical director is non existent. Dr.[name removed] I think. Hes my Gma doctor and doesn't do much. She got an infection since she got there and he treats it like a joke ..They don't keep the doctors, surgeons updated on anything. The call buttons are pretty much useless. An hour could go by and they won't come to the room. God forbid there's an emergency cuz hitting that call button ain't gonna help. You'll end up dieing in bed

The picture of Alden Orland are old it does not look that good now the room are not clean they bring in new patients so quick and late at night their is no housekeeping staff to clean room they are very short staff because management is rude to their employees so they are quitting with short staff resident don't get proper care baths maybe once a week and wound care is taken care of by nurses but by the CNAs because when Nurses are told of wounds they refuse to take care of resident the food is not good and they never have enough they keep changing chief and they are short staff sometimes resident do not get to eat cause CNAs have up to 27 resident to take care of and they for get to feed some do not send you family member here they are all about the money they will show you the first floor and promise you a single room and then put your family member in a bad room

Therapy is wonderful - the rest...run away. Do not put your loved ones here unless you can be with them ALOT. The care is awful. Food is just adequate. I’m pretty sure even convicts get showers once a day, not at Alden. Twice a week and that’s if you are lucky. Call lights are never answered, alarms go off unchecked, TVs, beds, wheelchairs are a joke. Go somewhere else. The only reason i rated them one star is there was nothing else lower.

I called 911 to have my mother removed from their care a year ago. After reading these latest reviews, things have not changed there. Not a good place.

This place is HORRIBLE!! The CNA'S are NOT EXPERIENCED. They do not know what they are doing. I had three different CNA's tell me three different things. My grandmother needed to be re positioned and they never did it until I complained to management. Once I complained to management they started doing it and then stopped again. They don't clean the rooms. When a patient rings their bell It takes them 30 + minutes to come. There were so many times when my grandmother urinated on herself because it took the CNA'S so long to attend her. This is hazardous because if she was choking or in a real life crisis the CNA'S wouldn't know because they take their sweet time. My grandmother was left with no food for over 8 hours. The nurses and CNA'S do not care about their patients and their excuse is that there isn't enough workers on staff. This place is too expensive to not have the proper treatment. This place actually needs to be reported. TERRIBLE place!

I regret having my husband transferred by ambulance from [Removed] to Alden Estates of Orland Park. He was there less than 18 hours for post op rehab, when I took him out of there. His pain medications, antibiotics, and shot for his blood clots were never given to him with the exception of a Tylenol for pain given at my request at dinner the day of his admission. He arrived on Friday afternoon and was not going to see a Doctor until Tuesday for an evaluation, if in fact that would even happen, as no appointment time was given. Until then he was to remain in a wheelchair despite the fact that he could navigate with a walker especially with the blood clots in his legs. The very next morning I learned that he did not receive any of his medications in more than 15 hours. When I questioned the pharmacist for a printout of what had been given to him I was told he had no information showing any meds had been given. Such a disgrace. He was to receive a shot at midnight for the clots and pain meds every two hours. Too many patients and too few caretakers. I should have known right from the start this place was not satisfactory when they couldn't find his records when I first asked for his pain meds 3 hours after he was admitted!

The lack of care given on "memory care unit" was incomprehensible!! The FACT is wasn't even under the guidelines of "memory care" was big problem. Multiple attempts within ten days to have actual CARE provided to my mother drastically failed. Lip service is not care, and sadly, the Only thing we received. If in need of a skilled facility for loved one with any dementia issues, I strongly recommend staying away. I'm on FB, would be able to provide very disturbing photo's of LACK of care my poor mother received. [removed] That's very sad. I wouldn't allow most of the staff I encountered to watch a stuffed animal. Keep in consideration all patients at time of my moms stay were in wheelchairs-I'm still trying to figure out where many Brand New items purchased for her went when I removed her as they were gone. Her room was always closed, yet multiple items were missing. Very sad experience. Please Don't fall for the facade of the appearance, your LO deserves Far more than appealing interior.

Do not bring your loved one here. They are phony, careless and [removed] when family members are not around. My mother was transferred from hospital, they never gave her her morphine or Xanax at the prescribed time that evening. When she asked for someone to dial the phone for her they told her the phone was broke. She was in terrible pain and having a panic attack at 80 years old and was [removed]. When I got there first thing next morning, she was missing two doses of morphine and Xanax. She was terrified. I immediately discharged her. Never, ever take a loved one to Alden.

This was another very good facility. This one was a little more clinical in the way it was set up and the way it looked, but the rooms were very nice, the layout was really good from the standpoint of the way that the building was built. The staff there were smack dab in the middle and it looked down the hall of every wing and that was one of the things I really liked. It was a place my grandmother could ahve gone for rehab, they had a basement that was filled with things and a snack bar area, a salon and an outdoor area with a pond. It was definitely more of a hospital-type feel but that's because it's more of a rehab center. The had 20 stations of brand new, high tech equipment, 20 physical therapists in there all doing one things and one of the times we walked in when they were doing a group review and the patients they saw that day and tehy were all doing presentations on what happened and the progress they were making.