Affordable Family Care Services, Inc. - Greensboro, NC

My mom is very difficult to deal with, but if you let her know what is going to happen in a kind way she will be ok. With that being said, every caretaker sent over couldn't follow directions. Everything I told them not to do, they very specifically did. None of them could follow directions. When I complained to the person in charge, this person would say, "I just don't understand why this happened."

Owners great Admin good but when you complained they never had any complaints on that caregiver before Caregiver services I wished the administration staff would make surprise visits and let us discuss areas needs improvements. Communication between changing caregivers not good. They need a need a note and record system where next caregiver can read notes as. Well as family members to read notes of updates to their loved ones or problems they may be having with them. Some caregivers don't know how to care for patient at all.

With the 1st phone call and then initial visit to access our needs for my mother could not have smoother. It was a stressful time with mom’s health declining and family having to make decisions for a mother who had always taken care of us… Intake nurse accessed our needs and was accommodating to make sure she got the correct person to assist in Mom ‘s care. Would I recommend this company to someone else. You bet. thank you Affordable Family Care for helping our family and meeting our needs.

We left Affordable Family Care Services in July 2023. I will suffice to say I would NOT recommend them. By law, they are supposed to do in home visits every 90 days. Never completed for my mom in the 11 months we were with them. Quality/oversight would be the main improvement. I know it's a difficult area to hire folks but they had lots of turnover and drama amongst caregivers & in house staff.

I've had a good experience with Affordable. Especially with long-term caregivers. It can take time to find the right person. A Place for Momhelped me find Affordable care, I chose them because they seemed the most attentive to my needs.

I definitely would recommend this company. They have been with my sister 24-7 since June. We only had a problem with one caregiver. All the other ones have been very good and caring. They have been very helpful and encouraging to my sister.

Affordable Family Care Services was one of the only agencies that answered on the weekend. Their nurse came out to do the visit the same day. She was very kind and helped us get through the mess of my grandparents coming from a rehab. You can tell she loved what she does, she was able to answer questions and if she couldn’t answer them she called someone who could. We were told that we may have to wait to get coverage for my grandparents but they started the very next day. The caregiver was nice and knew exactly what she was doing. She helped with their baths, and giving them meals. They loved her coming on and making breakfast. I’ve recommended them so many times!

We have had great service by caring individuals. The three care givers we have worked with have had experience and are so willing to perform tasks needing done. They are friendly, caring and willing to assist where needed.

Mom fell an fractured her skull on Thursday and was hospitalized for 3 days. She had been taking care of dad, who has Alzheimer’s. It was immediately clear that we were going to need help. My brother and I both work and have families so we contacted Affordable Family Care. We had a phone interview with an available care giver and she was a perfect fit. We now have full time care givers and my parents are extremely happy with their care.

I found Affordable through A Place For Mom. All the ones they suggested responded to my inquiries but Affordable was the only one that listened to what we (my mom and I) needed and then helped tailor a program to fit those exact needs. All the other places were simply here is our min hours.,.here is our price ....take it or leave it. The caretaker ([name removed]) they sent was very good and developed a bond with my mom. She even came to the funeral service when my mom passed! The support staff especially [name removed] (director of this branch() was fantastic! If I had a question (even outside of regular business hours) it was always answered quickly.

They were responsive and had good communication but with staffing they could improve on making sure the staff is qualified and professional. However they were very willing to work with us which we appreciated.

Our experience with the team of care givers and director [name removed] has been wonderful. They are consistent, compassionate and have accommodated the needs of my Dad, even extending care for his dog. I recently made an emergency request for round the clock care and Allie had it covered immediately. We are very grateful to [name removed] and her team.

Affordable Family Care has gone above and beyond for me multiple times. The office staff is wonderful; they even came to my home to help before I was matched with a regular aide. My aide, Danielle, is prompt, reliable, enterprising, and terrific company. I couldn't ask for more. This agency is far superior in every way to the one I used previously.

Affordable Family Care Services took care of my loved one and the entire team was a pleasure to work with. They took all of the stress off of us as the family. We never had to worry if our mom would be left alone or not taken care of. Our caregiver did amazing care and always went above and beyond for us and our mom. When the normal caregiver couldn’t make it the office team sent a replacement in a very quick manner who did just as amazing as our normal caregiver would of done. Affordable Family Care Service is a 10/10 company and you can’t go wrong with them, I recommend them to everyone who is looking for care, I honestly don’t know what we would’ve done without them!

They provided round the clock care. They were more of a sitter/assistant service for my loved one. They offered to cook meals, and we didn't feel it was necessary. I would recommend them and use them again, if the time comes.

We would recommend these services to other families.

Affordable Family Care around the clock are able to attend to my needs and concerns. Every time I call their staff has always been friendly and resourceful for us. And when given constructive feedback they are attentive to it. We have been extremely pleased in the selection of staff as it has grown in size this month. Many go above and beyond just because they ?. Keep up the good work serving one of our most vulnerable while also precious communities our super seniors at Carolina Estates Independent Living.