Visiting Angels of Waco, TX

I think I was lucky, I'm compatible with the caregiver I have. Have used some that were not as good. As for the service, it could be better. The staff seems friendly enough.

We use Visiting Angels of Waco for Home Care services for my loved one. They try really hard to be kind and caring. They are very reliable and most often follow requests and tend to special needs. I would recommend Visiting Angels of Waco to others.

I really just needed them to sit with my husband so I could get out of the house. They will do whatever u need done but I didn't need house help & my husband wouldn't allow them to bathe him although later on when we had hospice they did bathe him.

[Name Removed] was really, really nice. One of the caregivers was no good at all, and I sent a message to the company about this.

One or two of the caregivers weren't too good, on their phones etc., but overall the staff are very good people. But the place is so disorganized. They never could get there on time. When they got there, they weren't very well trained. They kept missing appointments because they would overbook and didn't have enough staff to send anybody. We could never get a consistent caregiver. We really wanted a steady person to come in so our loved one would feel comfortable, and so we would feel comfortable leaving our dad in their hands. But it was a revolving door with a different person in and out every day. We weren't getting what I thought we would be getting and what we were paying for.

When considering home care, be sure what you want and what you need. They offer different things I didn't even know we needed. They were able to provide meals, which we weren't expecting. They were prompt to arrive and were good about calling us to remind us they were coming. Taking our loved one to the doctor was never a problem. They were great with back and forth communication and were responsive to our feedback.