Villages on MacArthur

[name removed] is a terrific and kind staff member who will go above and beyond to get the job done. She's always happy and very pleasant to the residents. You can see her smile through her mask. Thank you [name removed] for all you do for the residents and staff.

My mother got COVID here and died. The rooms are shabby and unkempt. The staff don't seem to care about the residents as it'll be weeks between bathing them no matter how much they cry and beg to be cleaned when they can't do it themselves. They also refuse medication as a form of punishment. My mother HATED this place and she called me in the middle of the night crying on more than one occasion. Because of quarantine I couldn't do anything about. She wasn't there because we put her there. (names removed) put her there without telling us. I wouldn't put my worst enemy in this place

Great service! Thank you for all that you have done for my loved one! Couldn't of asked for better care. Thank you to the VMAC team!

Initially not impressed. Trying to get medical info on my uncle who suffered a stroke and was admitted (against his will). He is very depressed and confused about why he’s there. His speech is impaired. Desk personnel wants to transfer my calls to his room! He can’t communicate! I’m in the USVI and just want some a status report about his care. Seriously? That’s asking too much?

My mother became a resident at The Villages On Macarthur 1 year ago in July, my father did not want to leave her side as they have been married for 70 yrs. so he became a resident as well, they are both 90 years young. The staff has been great all this time especially [name removed] Director of Social services & [name removed] business office manager, communication with & through them has been exceptional, they care not only for the residents but for the family members living on the outside. Getting through this pandemic & the lockdown has been difficult but with their constant communication and attention to detail it has made this so much easier. My mother has had some health issues and each time she was diagnosed correctly due to a great nursing staff & Doctors that provide the needed recommendations to get her the care she needs. THANK YOU VILLAGES!

A few days ago I left a VERY negative review of this facility. Since that time I have been in communication with the Director, [name removed], who has apologized for the way that my family member had initially been treated and has assured me that those who were responsible have been reprimanded. Furthermore, [name removed] confirmed to me that the well being of the residents of this facility are his top priority. I am very pleased with the care that my family member is currently receiving. Once this shelter in place ban is lifted I look forward to making my way from PA to visit the facility and to meet [name removed] and his staff personally.

A family member was transferred to this facility from the Neuro Skills Centre 2 days ago and has not yet received a shower or bath to date and I just spoke with him a few minutes ago, I called the facility and everyone is passing the buck. He is currently being housed in the facility and I was told that he has not yet been admitted and I am not sure what that means or how that is possible. He suffered a stroke will on business in Dallas and is a resident of Pennsylvania. We have received nothing but complaints since he has been at this facility, this is very disheartening since he is so far away. Each time we call to check on him we are transferred to a different extension and are told that all directors and administrators are in meetings. This is unconscionable, you would think that at the very least he would be able to get washed up. With this current Corona virus pandemic if hand washing is the focus of the medical community even more so it should be of critical importance that individuals residing at this facility should receive a proper bath/shower. If I could give no stars I would have!

This is the best group of rehab I have ever had

As a clinical Chaplain of 10-years, I see the best in continuity of care and enhanced well-being for every resident. CONGRATULATIONS to [name removed], the Activity Director and [name removed] for being the best at what they do. It is a joy to see residents engage, laugh and interact during Events that is to their benefit. ALSO to the Front Desk Secretary, [name removed]. You all help create a welcoming atmosphere for residents, family and visitors! Way to go!

This is the second time I have visited this facility just to get information. And again no one to assist you... Receptionist tried to be helpful but she didn’t have any knowledge or information about place. Other staff that I observe were very indifferent....I sat there for approximately 15 minutes while receptionist was trying to find someone. Customer service is absolutely a big “0”... All I wanted were answers not a tour. Will not waste anymore of my time.

I would never trust this facility after having my Mom there. She had a stroke, very high BP and no one even recognized it was a stroke or got her help. They reported to me she was dehydrated and being given an iv. my daughter checked on her and said can't you see she has had a stroke. They knew her BP was very high bit never told us. It's been a nightmare caring for her since. Please don't trust your LO is being cared for in this facility. Don't take the chance at all.

Managing your loved one's care from another state is difficult in and of itself. The team here at Villages on MacArthur have been wonderful in taking care of my husband. While visiting they took great care to allow privacy while also making sure his needs were met and allowing me to stay until wee hours of the night. Felicia, Joseph and other staff were remarkable. But I already knew that with the direction of the Director of Nursing [name removed] at the helm. The business office, therapy and social worker were also very helpful and accommodating. They have all worked well with my sons and they have tried to help me navigate my husband's care from afar. Thank you Team!

Well I don’t even know where to start my mom was admitted [date removed] and got released [date removed] the time she was there it was pure hell I would not recommend you to put your loved one there.They don’t answer when you need assistance the residence there are racist and they don’t respect other residents that are Medically ill and nothing is done about it ,but only thing nice about the place is that it’s nice inside and that’s about it .They are short staffed.They only get there showers 3 times a week and if you decide to receive your meals in your room .You will not get your meals on time and sometimes they bring it cold .

I came to this site to look at recent reviews, since my mother had such a horrible experience there in 2015, hoping and actually expecting that things would have improved, since if they had not, I couldn't imagine how the place was still open. I see that it has not. This is so sad, and I really hoped that others would not be harmed as severely as my mother was. Our family stayed there most of every day, once we realized that the care was iffy at best, and non-existent much of the time. We had to bring in our own Depends, wash cloths, even towels, because most of the time these supplies were not available. Caregivers told us the supplies were locked up and they often could not find what they needed to care for their patients. We quickly realized that when this happened and they were desperate, our supplies were pilfered and used for other patients, which I kind of understand. Before we started bringing in our own for our mother, I was tempted, myself. Even bad food could have been tolerated if the care had been adequate, but it never was. Call lights stayed on for more than an hour, even when one of went to the hallway and called out. Not one thing about the place was as advertised, and eventually our mother was badly hurt, shattering her hip and shoulder, and many hours passed from the time we were notified to the time she arrived in the ER, where I was waiting for her for hours. Her shoulder had not been x-rayed, and the ambulance drivers were lifting her by her shattered arm, and when I called them on it, they said there was no record of it in their papers. My poor mother had to have both hip and shoulder repair, with multiple pins in each, only two days apart. She never should have been subjected to that at her age, but we couldn't leave her with shattered bones and joints. And she was in so much pain. The problems with this facility should have been fixed immediately at that point, but now I read recent reviews and find that the same or even more egregious accidents and care lapses are still happening. I grieve for my own mother and her suffering there, but now I also grieve for all the other mothers and fathers having to go through this kind of thing. This should not happen in a place that appears to know better. BTW, the only good thing I have to say about The Villages at MacArthur is that the PT department was excellent, and they often went way beyond their own job descriptions to help my mother.

I was there 4 weeks. The PT staff was awesome and accounts for a higher rating than the hospital overall. There were problems with medication, insufficient staff training and knowledge, uncomfortable beds, and inedible food served by staff with very bad attitude~~~~~~~ Pain medication was not given on time, my other medications were badly mismanaged; wrong medication, wrong dose, wrong time and some not given at all. It took an outside doctor to verify the medication errors and get them straightened out. Nearly ended up back at hospital. During a seizure one nurse attempted to shove a pill into my mouth and the other tried to give me water. They were both freaked out. The bed had a big bolt right where my tailbone sat and made me very sore. Food services - thank gawd for Amazon same day delivery and friends who brought actual food. Even the nurses were afraid of kitchen staff who were rude and surly. And for several days there were no eggs. I could go on, but you get the gist of it.

Don't take a chance on you're lived one surviving the villages on MacArthur! We placed my mom in the memory center may, 2014. First 8 months were good, then staff changed from administrator down and we kept meeting with them which each dir of nursing was going to get things in order. Asked us to give them a few weeks and all would be perfect We planned to move our Mother Jan 1, 2016 because dir of nurses just kept changing! On Dec 10 I received a phone call my mom was dehydrated and would be put on an IV. We were the people who visited everyday, but I had bronchitis. I kept asking the nurse are you sure she doesn't need to go to the hospital. Finally I decided to get my daughter to leave work and check on mom. She found her with a stroke. A nurse couldn't recognize a stroke???? By the time this was discovered and they knew her BP was off the charts that morn but did not inform me, she was unable to receive the shot to reverse the stroke! Then the hospital dr asked if I knew why they had withheld her stroke preventive meds for the past 5 days! Of course I had no knowledge of this. The dr called back to the villages and was told prescribing dr had stopped them! Prescribing dr said he nor his office had ever had a conversation with the villages! We had delivered a 30 day prescription to them 7 days prior. They were unopened! We were never notified or given the chance to save her from a stroke. This has left her paralyzed and cost most of her life-time savings on top of changing our lives. I'm disabled myself and must have hired help! It's been reported to DADS(state regulation) which also needs stronger penalties. Please listen carefully to this. You don't want your family member treated this way or just thinking she's old and died. I've since heard horror stories from some workers where people did die for [Removed]! Don't trust this place ever!

I don't know where to start. My experience with my parent there was EXTREMELY brief. I could type about all the negative aspects of this place but that's not my style. I will say I have stood at a nurses station so that I could see a large section of two hallways at 3 and 4 AM. I saw several room call lights on and stayed on for OVER AN HOUR before they were responded to. Questioning what I experienced the response was "we meet the legal guidelines". At the main entrance, there is a stand-alone sign showing how many residents and how many care providers at night. When my parent was there, there were 98 residents and 3, as in three, staff on duty. So ask yourself, what happens if your loved one has a diabetic episode, soils themselves or needs a non-scheduled medication, say like an inhaler or a non-scheduled breathing treatment. You are out of luck. It's a pretty place, clean place, nice and friendly day staff, overnight--when you are trusting that your loved one is receiving competent care--you are "SOL". Just to add insult to injury (literally direct injury from falling out of bed, when call button went unanswered for over 1.5 hrs and decided to go to bathroom by themselves, roughly 4am, then I was NOT NOTIFIED was sent to hospital until 2 hours later "we were busy, it was shift change") it took me FOUR months to receive the refund, one months costs minus approximately 4 days.

Don't be fooled by deceiving looks and first opinion of workers! There is no care or concern for your loved ones at this facility

My dad was in this facility for 12 weeks in 2016 and I would give this place the worst rating possible. It is a nightmare and they [Removed] all patients. We had to have a family member present at all times to make sure he was taken care of. We even hired a caregiver part time because the care was so poor. There is no one in charge that can help and supplies are limited or not even available most of the time. This place was the worst experience I have ever had and I left there in tears most days after watching other patients ignored and not taken care of properly. Do not consider this facility under and circumstances.

This is the worst place ever!!! If you live your lives one DO NOT take them here. Opt for home health or something in the mean time until you can find a place that suits your needs. Check out any facility and various times through the day, especially late evening and the middle of the night. I did surprise visits to find workers sitting around watching tv, being in their personal cell phones and ignoring all call lights. This place needs to be shut down!!! Don't judge it by its new look, it's the worst!!! Stay away!!!