Twin Lakes Manor

Hello, I'd like this to be a fair review. They seemed nice at first, when you get in things change. They were low on residents when my parent applied so they seemed eager and accommodating to get us in. This is important because they have a [amount removed] dollar community fee, so you don't want to leave right away. Many of the things discussed that they would/could do changed once my parent was in. Make sure they give you the care plan in writing before you move in, I was not given it. Turns out you have a right to see it. I am having a sudden 130% increase in care costs. There has been no significant change in health other then the normal progression of a cognitive impairment. Granted I could see an increase but not 130% all at once ! This amounts to thousands of dollars. The issue causing the increase at another facility would have amounted to maybe a 25% increase in care. They don't have the staff to watch residents properly in my opinion. There is often 1 person on staff. Very bad place