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Touching Hearts at Home of Brookfield, WI

21430 W Greenfield Ave Suite #1, New Berlin, WI 53146

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Susan - Child of resident/client
5.0
Families experience

[name removed] just has a care giver come twice a week. She's a wonderful woman and basically elevates some of [name removed] loneliness since losing his wife. Yes I would recommend Touching Hearts to other families, based on the people I have worked with. But we only have one care giver don't have any experience with any others... Read more

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About the agency

Touching Hearts at Home in the Brookfield, Wisconsin area has a mission is to help seniors and people with disabilities preserve their quality of life and remain independent in their own homes, wherever that may be. We can help you maintain your lifestyle even if you need a companion or a helping hand to support you throughout the day. Through our Care Profiler — an online personality and work style questionnaire that was developed exclusively for hiring caregiver staff — followed by evaluating applications and references as well as an in-person interview and criminal background check, we find the most capable and compatible caregivers for you. All of our caregivers are state licensed.

We offer non-medical personal services, such as assistance with daily activities, transportation, errand assistance, companionship, respite care, meal preparation, and light housekeeping. Our services are available 24/7 as much or as little as you need, with the goals to help enrich the lives of all clients. From spending a few hours together playing chess to arranging important appointments and reminders, our caregivers roll with the punches and instill confidence in our clients.

We are a family owned and operated company with over 20 years of experience in the...

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.

Agencies are within your price rangefor Touching Hearts at Home of Brookfield, WI

Total monthly costs depend on the type of care provided and number of hours per month.

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Services at Touching Hearts at Home of Brookfield, WI

Facility Amenities

Languages spoken

Spanish

Reviews for Touching Hearts at Home of Brookfield, WI

4.3(30 reviews)
Write a Review
Cleanliness

4.3

Friendliness

4.3

Meals & Dining

5.0

Care Services

4.2

Activities

4.2

Staff

5.0

Value for Cost

4.3

1-20 of 30 reviews
Sort by

5.0
Susan - Child of resident/client
Home Care
October 1, 2024
Verified Review
Families experience

[name removed] just has a care giver come twice a week. She's a wonderful woman and basically elevates some of [name removed] loneliness since losing his wife. Yes I would recommend Touching Hearts to other families, based on the people I have worked with. But we only have one care giver don't have any experience with any others

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

October 3, 2024

Thank you for sharing your feedback! If there is every anything you need, please let us know!


5.0
Anonymous - Child of resident/client
Home Care
November 15, 2023
Verified Review
Extremely friendly and professional staff

My father does not need much care it is mostly companionship at this time. Meals prepared are good just not as good as his late wife's (but my mom was the best and spoiled [name removed]). [name removed] has complained that its not worth the cost, but his children feel differently

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

November 15, 2023

Thank you for sharing your thoughts! If there is anything we can do to better regarding the meals (or anything else), please contact us:)


5.0
anonymous - Child of resident/client
Home Care
March 22, 2022
Verified Review
Touching Hearts at Home made staying at home possible for my loved one.

They absolutely provide a personal touch. So when they say "Touching Hearts," that's truly what they mean. They gave consistent and constant follow-up with our family to make sure everything was okay. We had three different caregivers for three different stages of Mom's needs, all of which were great. Whenever we had to have a substitute, those were all wonderful as well. They all treated my loved one as if she were their mom they were looking after.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

March 22, 2022

Thank you so much for your kind words about the care we had provided to your loved one:)


5.0
Hollis Herrell - Toured community
Home Care
March 14, 2019
Great

I' m completely satisfied. Thanx to all involved especially [Name removed] my "domestic engineer."

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Hollis Herrell - Toured community
Home Care
February 8, 2019

My domestic engineer is doing a fantastic job!!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

February 25, 2019

This is great! We love the [removed] Thank you so much!


4.5
Lori - Toured community
Home Care
November 25, 2018
Verified Review
All around great care

I was impressed with the quick response to my request and even more so how quickly we received caregivers. The caregivers were knowledgeable, hard-working and they were delightful company too. We always had care! All these elements were important to us and why they have an excellent rating.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Touching Hearts at Home of Brookfield, WI

November 26, 2018

Thank you so much for the comments! We are glad to hear all went [removed]


5.0
Anonymous - Toured community
Home Care
December 21, 2017

The two home care givers are doing a wonderful job. We couldn't be happier!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

December 27, 2017

Thank you for the great feedback! We are always happy to hear that your caregivers have been a good match!


5.0
Anonymous - Loved one of resident/client
Home Care
September 19, 2017
Verified Review
A great service

We are very pleased with the caregiver that comes out to the house. They are on time and work well with my loved one. They are currently coming in for companionship. This service does offer other services such as light housekeeping and caring for personnel needs. They came out to the house with a caregiver to set up the service and explain everything up front. This is the best service so far and I would recommend it.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

September 26, 2017

We all appreciate the positive feedback! It means so much to our caregivers and office staff. If there is anything else we can do, please feel free to reach out.


3.5
Anonymous - Toured community
Home Care
August 1, 2017
Verified Review
Not ready to commit

We did a phone interview with Touching Hearts at Home and they were actually our first choice. The only reason we did not go with them was due to the long term commitment contract. We knew it had to be on a trial basis because mom did not want any help to begin with.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5

Response from Touching Hearts at Home of Brookfield, WI

August 3, 2017

Thank you for the honest feedback! Perhaps we misspoke but Touching Hearts does not have any long term contracts. Our clients are never held to any time frame. I apologize about the misunderstanding! If we can still be of assistance, let me know!


5.0
Anonymous - Loved one of resident/client
Home Care
May 24, 2017
Verified Review
Mom's Care at home

The care from this service was excellent. The staff was able to help me as soon as I needed. The caretaker is nice and friendly. We like that they are on time and willing to help in many ways. We are happy with knowing that they help out with cooking and housekeeping. I would highly recommend the service and the nice caretakers for the help with our needs for assistance in the home.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

May 30, 2017

Thank you for the comments!


4.0
Anonymous
Home Care
March 22, 2017
Verified Review
Good experience so far!

The experience with Touching Hearts has been positive. The caregivers are attentive and reliable. I have already recommended them!

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Touching Hearts at Home of Brookfield, WI

March 27, 2017

So good to hear! Thank you for the recommendation!


5.0
Anonymous - Resident/client
Home Care
February 16, 2017
Verified Review
Pleased with This Home Care Agency

I'am very satisfied with the services I've received from this home care agency. They are caring for me, my needs very well, and I'am feeling a bit spoiled. My caregiver is great. She helps with cooking, cleaning, and personal care. She shows up on time. and is very polite, respectful. Everything is working out very well, and this a home care agency I would recommend.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

February 23, 2017

That is so good to hear! Thank you for the comments.


2.0
Anonymous
Home Care
January 11, 2017
Verified Review
Not what I expected...

The caregiver from the Touching Hearts was not what I expected. They were clueless that they would have to take my parents to appointments, grocery store, or anything else close by. They don't have their priorities straight. I loved the lady in charge but there was poor communication.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2

Response from Touching Hearts at Home of Brookfield, WI

February 23, 2017

I apologize about your experience. If there is anything we can do to make it right, please let me know! This comes as a bit of a surprise to me. Our staff normally is very well informed and prepared for the basics you mentioned. Please feel free to contact me personally if I can help. Brandon Briesath - Owner


5.0
Anonymous
Home Care
December 12, 2016
Verified Review
The caregiver is great!

We have had a good experience with Touching Hearts, they send a steady caregiver to our home. The caregiver is very nice and accommodating, she comes once a week and takes my husband out to run errands and the grocery store. It has been a very big help.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

December 22, 2016

We are glad to hear all is well! Thank you for your comments.


4.0
Anonymous - Loved one of resident/client
Home Care
December 5, 2016
Verified Review
Good Experience with This Home Care Agency

We had a good experience with this home care agency. Everything went well, and I was pleased with the services they provided my father with. The care giver was thoughtful and helpful. It was a pleasant experience, and this is a good home care agency.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Touching Hearts at Home of Brookfield, WI

December 15, 2016

Thank you for your feedback! All of us here appreciate the comments.


4.5
Jill H - Toured community
Home Care
October 8, 2016
Verified Review
24/7 Care for Mom

We have 24/7 care for my Mom with Touching Hearts at Home. We have 1 person that stays for many days at a time and then they will leave for 3 or 5 days at a time. They have a replacement come in and it works well. It's nice to know what she is safe.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Touching Hearts at Home of Brookfield, WI

October 10, 2016

Thank you Jill! We appreciate the feedback and thoughts!


4.5
Anonymous - Loved one of resident/client
Home Care
October 6, 2016
Verified Review
So far we have been pretty happy with them.

So far we have been pretty happy with them. We haven't had any concerns with people not showing up or being late. They have been helpful and reliable, and we haven't had any major complaints.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5

Response from Touching Hearts at Home of Brookfield, WI

October 12, 2016

Thank you for the comments. If you ever do have any questions or concerns, please let us know so we can address them immediately!


4.0
Anonymous
Home Care
September 29, 2016
Verified Review
Caring Caregivers!!

The caregiver that has been assisting my husband and i with care at home is doing a wonderful job. She helps me clean and maintain the house nicely organized. If there is anything else that needs to be done like preparing meals she helps us out a lot. I would recommend Touching Hearts at Home they have been a good company with helpful caregivers.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Touching Hearts at Home of Brookfield, WI

October 4, 2016

Glad to hear the great feedback! Thank you for your comments.


5.0
Anonymous
Home Care
September 12, 2016
Verified Review
I cannot believe how wonderful they are!

We have nothing but wonderful caregivers from Touching Hearts at Home. They are simply splendid and have been very helpful. They are very reliable and arrive as scheduled. They do a great job with communicating and addressing our concerns. We are very happy with Touching Hearts at Home!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

September 19, 2016

Thank you so much for the wonderful feedback and compliments! It truly means alot to all of us here.


5.0
Anonymous - Toured community
Home Care
July 18, 2016
Verified Review
Agency Assistance

I really enjoyed talking with the coordinator from this agency. I was happy with a plan of organization and care. I was going to use the services but my son came forward to help. In the future if I need assistance, I will call them. The communication was very good. I thank A Place For Mom for the information and it was helpful.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Touching Hearts at Home of Brookfield, WI

July 18, 2016

Thank you for the review! We are pleased you have things taken care of and we are here if anything changes in the future!


Viewing 1-20 out of 30 reviews

Frequently Asked Questions about Touching Hearts at Home of Brookfield, WI

Call (262) 787-1803 to reach Touching Hearts at Home of Brookfield, WI.

To reach Touching Hearts at Home of Brookfield, WI call: (262) 787-1803



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