For services offered
The caregivers were very friendly and did a good job. They were efficient and provided good care. The staff overall was very cooperative and friendly. The only problem at this time is staffing shortages made having consistent caregivers difficult. And that made it hard for me because I had to re-educate people all the time. Plus, I couldn't get the days that wanted. I got the total number of the days, but not the specific days that I preferred.... Read more
Total monthly costs depend on the type of care provided and number of hours per month.
3.9
3.9
No data collected
3.6
3.9
4.0
3.6
They were having staff shortages and having to get temporary replacements on a regular basis and the quality left a lot to be desired.
3
2
1
The caregivers were very friendly and did a good job. They were efficient and provided good care. The staff overall was very cooperative and friendly. The only problem at this time is staffing shortages made having consistent caregivers difficult. And that made it hard for me because I had to re-educate people all the time. Plus, I couldn't get the days that wanted. I got the total number of the days, but not the specific days that I preferred.
No data collected
5
No data collected
4
No data collected
4
5
We were happy with the service and the staff was able to get someone to come when needed. We have been happy with the caretakers that have been helpful for the needs for my mom. We like knowing that they are caring and patient. We would recommend the service and the caretakers for good in-home care
5
5
5
5
5
Response from Synergy HomeCare of Suwanee, GA
October 3, 2017Thank you so much for your kind words. We work very hard to make our clients lives better each and every day.
We met with [Removed] whom gave us a good description of the services rendered. He also said that he would find the care giver that would match best our requirements and personality. The first day, he showed up with the caregiver and introductions were made and he discretely left. We have been very pleased with the service provided to us and would recommend Synergy and also the caregiver we now have.
4.5
4.5
4.5
4.5
4.5
Response from Synergy HomeCare of Suwanee, GA
October 3, 2017Thank you for your great review. We enjoy working with you.
So far everything has gone pretty good. We have been pretty happy with them so far. It's working out really well.
5
5
5
5
5
Response from Synergy HomeCare of Suwanee, GA
October 3, 2017Thank you for the great review. I hope we have continued to meet your expectations.
I would rate this agency as a 4 the prices are extremely high, they wasn't sure if they could meet my mom's needs and Joel was unprofessional nor did he show interest in my case when I refused to increase my hours.
2
2
2
2
2
Response from Synergy HomeCare of Suwanee, GA
October 3, 2017I am sorry you did not have a great experience with our company service. If you ever think our service is sub par please call the office and let me help resolve any issues.
Owner came out. .it was for in home service...but just not sure about service. ...price was real high too. But did like the fact all owners were CNAs.
3
3
3
3
3
Response from Synergy HomeCare of Suwanee, GA
October 3, 2017I am sorry you did not have a great experience with our company service. If you ever think our service is sub par please call the office and let me help resolve any issues.
I’d give them a seven out of five. I really enjoyed meeting Joel and his wife! They were a perfect fit! They made an effort to match us. I was able to work directly with the home care provider they assigned us. She was able to accommodate any changes I needed to make. They were a huge help! I miss the care giver – she was like part of the family.
Response from Synergy HomeCare of Suwanee, GA
October 3, 2017Thank you for the great review. We strive to provide the best possible service. If you ever believe we are not meeting your expectations then call the office and we will take care of the issue.
Call (770) 783-2323 to reach Synergy HomeCare of Suwanee, GA.
To reach Synergy HomeCare of Suwanee, GA call: (770) 783-2323
5.0
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